Receptionist / Registrar

Dünya Doktorları Derneği İstanbul
Tam Zamanlı
Bu ilan yayından kaldırılmış Görüntülenme : 2945

Paylaş

İlan Detayları

 

Base:Istanbul (Sultangazi)Status:Fixed-Term Contract
  Expected Starting date:December 2018
Dünya Doktorları Derneği

Dünya Doktorları Derneği (DDD) is a humanitarian, impartial and independent non-governmental organisation based in Turkey, facilitating access to health care to populations affected by armed conflicts, internal violence, natural disasters, disease, famine, poverty or exclusion. It seeks to stimulate and enlist voluntary commitment from medical and health care providers, and those with expertise in other fields.

Dünya Doktorları Derneği (DDD) in Turkey, in collaboration with different partners, is running projects aiming at facilitating access and orienting beneficiaries to primary and secondary level of health care services, providing Mental Health & Psychosocial Support and Physiotherapy & Rehabilitation services to the refugees and migrants in Turkey.

Dünya Doktorları Derneği (DDD) is part of Doctors of the World international network. Please visit www.dunyadoktorlari.org.tr to learn more.

 

Mission

Since the beginning of the Syrian and Iraqi crises, a massive influx of external population movements have taken place through the Turkish border into inside Turkey. Over 3 million refugees, migrants & asylum seekers are currently hosted in Turkey which led to an increasing demand for health services and put a serious burden on the system. A need arose for permanent health facilities to provide services; and hence improve access to the services to a large number of refugees and migrants.

In this context, Dünya Doktorları Derneği’s intervention aims at assisting the local public health system in providing and improving access to health and health related services to vulnerable populations among refugees and migrants in Turkey, specifically in Hatay, Izmir and Istanbul provinces.

In Afrin, DDD is preparing an intervention to assist population in need by providing health services.

 

Hierarchical & Functional links

Based in DDD Sultangazi MHPSS Centre, the Receptionist/Registrar is under the line management of the Project Facility Manager.

 

Main Responsibilities

  • Reception
  • Linking Services
  • Registration
  • Other related tasks

 

Function Details

  • Reception
  • Initial point of contact for patients attending the centre;
  • Welcoming clients in reception and waiting area;
  • Ensure respect and abide by confidentiality rules of all clients and their relatives;
  • Acknowledge guest’s first request for support;
  • Ensure a welcoming and safe atmosphere for all clients in the waiting area;
  • Ensure clients and guests understand the centre’s functions;
  • Ensure application of service prioritisation protocol;

 

  • Linking Services
  • Provide information regarding DDD services to newcomers;
  • Recommending the adequate services in response to their initial request;
  • Working closely with case managers and psychosocial counsellors for case referrals;
  • Directing current clients to the staff responsible for their case;
  • Booking follow-up appointments as necessary;

 

  • Registration
  • Record new client’s basic biodata and establishing new client codes;
  • Produce client cards and provide basic information regarding its usage;
  • Respect existing systems to safeguard confidentiality of cases;
  • Keep other records as necessary;

 

  • Other position related tasks
  • Participate in any specialised responses, as requested;
  • Represent and actively participate in any relevant meetings;
  • Participate in internal work meetings;
  • Report any security related issues to the line manager;
  • Ability to travel and relocate if it is requested;
  • Support operational organisation of field trips and DDD activities;
  • Any other relevant duties requested by the line manager.

 

Expected profile

Knowledge & Qualification

  • Secondary school certificate is required;

 

Experience

  • An experience in similar role in humanitarian assistance/with other Non-Governmental Organization (NGO) is an asset

 

Languages

  • Required: Arabic
  • Preferred: Turkish, English

 

General Qualities required:

  • Diplomatic;
  • Enthusiastic;
  • Professionalism;
  • Time Management skills;
  • Familiar with multicultural environment;

Dünya Doktorları Derneği (DDD) Offers

  • A challenging and exciting position in an international environment;
  • Salary Band 2 - Gross monthly salary starting from 4,690 TRY; depending on professional experience and based on a 40 hours fulltime employment per week;
  • Opportunity to take initiative and realise your ideas;
  • Training opportunities;
  • Full-time contract.

 

Dünya Doktorları Derneği is an equal opportunity employer whereby we ensure all hiring and employment decisions, and operates all programs, services, and functions without the practices that discriminate against any person employed or seeking employment based on race, colour, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, disability, genetic information or any other status or characteristic protected under applicable law.

 

How to apply:

 

Due to the urgency to fill this post, DDD reserves the right to review the CVs on a rolling basis and selected candidates may be interviewed prior to the closing dates listed.

DDD is not able to respond to every applicant individually due to the anticipated high number of applications.

Please note that only short-listed candidates will be contacted for the first interview.

 

General Information

DDD retains the discretion to re-advertise the vacancy, to cancel the recruitment, to offer a contract with a modified job description or for a different duration, or to offer a contract at a lower grade.

 

Dünya Doktorları Derneği

Dünya Doktorları Dernegi (DDD) is a Turkish based humanitarian, impartial and independent organization based in Turkey, facilitating access to health care to populations affected by armed conflicts, internal violence, natural disasters, disease, famine, poverty or exclusion.
DDD in Turkey, in collaboration with different partners, is running a project aiming at facilitating access and orienting beneficiaries to primary and secondary level of health care services, providing Psycho Social Support for the refugees and migrants in Turkey.
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