Accountability Officer - 1 Position based in Sanliurfa (National Post) (Ref: CW_AO_190723)

Concern Worldwide Şanlıurfa
Tam Zamanlı 1-3
Arapça (C2, Level 6, Advanced),İngilizce (C2, Level 6, Advanced)
Bu ilan yayından kaldırılmış Görüntülenme : 852


İlan Detayları

About Concern: Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern has been working in Turkey since August 2013 and currently looking for a qualified Accountability Officer (National Post).

Job Title:                                           Accountability Officer

Location:                                           Sanliurfa (with travel to other provinces)

Reporting Line:                                 MEAL Coordinator

Supervisory Responsibility:            Accountability Assistants

Working closely with:                       MEAL Team, Programme Officers, Area Managers

Job Status:                                        Fixed term – 1 year (extendable)

Job Grade:                                         D

Job Purpose: The Accountability Officer will be responsible for ensuring quality implementation of accountability commitments of Concern’s Turkey through the effective and efficient processing and management of the Community Response Mechanism (CRM). The position holder will take lead in implementation of Concern’s commitments of accountability of its programming in Turkey in accordance with Concern’s organizational strategies, global commitments, policies and procedures. The jobholder will be responsible for smooth operation of receiving complaints, requests and suggestions from beneficiaries of all programmes in all provinces of operation in Turkey, and communicating with relevant programme managements and/or CD depending on the nature of complaints. The jobholder may require to visit project sites.

Main Duties and Responsibilities:

Operations of Community Response Mechanism (CRM):

  • Manage day-to-day functions of Community Response Mechanism through answering calls, messages, emails and verbal inquiries and complaints; including logging complaint information and forwarding to relevant colleagues for follow up
  • Contribute to building a strong, efficient and cohesive CRM team
  • Keep yourself updated with Concern Turkey Programme information
  • Coordinate and liaise with Concern’s Turkey teams to improve accountability practices generally and CRM accessibility for programme participants, including establishing a broad understanding of the full function of the CRM amongst the communities we work with, Concern staff, partners and suppliers. This includes conducting formal trainings and orientation sessions
  • Develop and coordinate implementation of an organisational accountability plan to strengthen Concern’s accountability to all stakeholders/programme participants. This includes, but not limited to, conducting focus groups with community members on the general direction or programmes and emerging needs, facilitating child friendly feedback sessions, developing P4 visual materials, training partners etc.
  • Monitor and assist in ensuring programme quality across Concern’s projects by analysing complaints information and producing regular reports including recommendations for programme quality improvement
  • Manage all information and data related to the community response mechanism and conduct meta-analyses on a regular basis
  • To work as part of a team; providing support where necessary in other administrative, monitoring, or information management tasks
  • Collate and maintain database of information to provide to programme participants as and if they request so. The database may include humanitarian interventions by other actors in our target areas.
  • Produce monthly Accountability reports and dashboards segregated by programmes


  • Line manage CRM Assistants including; support in development of Performance and Development Review (PDR), any required training, problem solving, periodic work planning and progress monitoring
  • Support and promote the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to their team, beneficiaries, and be committed to providing a safe working environment
  • Any other duties as assigned by the Senior Livelihoods Officer and Area Manager

Person Specification:

Minimum Education, Qualifications & Experience Required:

  • Bachelor’s degree in communications, governance, social sciences or other humanitarian disciplines
  • Three years’ experience in a humanitarian organization CRM or specialized accountability role
  • Highly developed understanding of and enthusiasm for accountability principles and practices
  • Strong conceptual and practical understanding of the role and purpose of M&E and accountability for humanitarian organisations
  • Quality English writing skills, computer literate with good MS Office skills particularly Word and Excel
  • Fluent in written and spoken Arabic
  • Good organizational skills and a proactive approach to work
  • Excellent communication and interpersonal skills
  • Commitment to beneficiary accountability and humanitarian ethics

Preference will be given to candidates who:

  • Have experience on and knowledge of social cohesion
  • Have ability to work in a systematic and organized manner
  • Have ability to work independently and take initiative
  • Have good Turkish language skills
  • Committed to humanitarian principles and values
  • Have High integrity and demonstrated ability to follow standards and policies
  • Are Meticulous with attention to detail
  • Have the Ability to work under pressure and to deadlines
  • Adhere to the standards of conduct outlined in the Programme Participant Protection Policy and Concern Code of Conduct

If you feel that your qualifications and experience match our requirements, and you share a commitment to Concern’s values, please send both a covering letter and an up-to-date CV.

Please note, both CV and cover letter should be in English and the role you are applying for set out clearly in the email subject-header

Equal opportunities: Concern values diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, age, sexual orientation, disability, class, caste or religion.

  • Please detail the position applied for in the email subject-header
  • Only short-listed candidates will be contacted for interview
  • Application Closing Date: 14.08.2019

Concern Code of Conduct and its Associated Policies

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.



Concern Worldwide

Concern Worldwide works with the world's poorest people to transform their lives.
We are an international humanitarian organisation dedicated to tackling poverty and suffering in the world’s poorest countries.
We work in partnership with the very poorest people in these countries, directly enabling them to improve their lives, as well as using our knowledge and experience to influence decisions made at a local, national and international level that can significantly reduce extreme poverty. In 2015, we positively impacted the lives of 22.5 million people.
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