CARE International in Turkey (CARE) provides cross-border humanitarian assistance in Syria, and refugee assistance within northern Turkey to people affected by the Syrian crisis. The Accountability Coordinator is a part of the Programmed Quality Unit, supporting implementation of the overall programme accountability system. He/she will coordinate the refinement of Partner accountability mechanisms and the development of a CARE Accountability system at the Country office level in line with CARE Syria systems under the supervision of the Accountability and Verification Manager.
He/she will assist partners with activities, focusing on contact with partners and CARE program focal points in terms of information sharing, involving beneficiaries in monitoring and review, and collection of feedback through focus group discussions, interviews and feedback & complaints mechanisms. He/she will support accountability activities within surveys, assessments and evaluations. This position will support all efforts for promoting a high level of beneficiary accountability and will support partners to implement the feedback mechanisms at field level, ensuring that information from feedback is analyzed and disseminated, managing referrals, and helping to produce informational materials for beneficiaries. He/she will also improve and maintain CARE feedback system at the country office level with coordination with regional office.
S/he will oversee all the use programme generated data to effectively and simply demonstrate the scope and progress of CARE and partner’s work across Syria. This will enable up-to date information to be included in donor reporting and funding proposals, and in discussions with key stakeholders. This position will generally support the MEL team and programme team to ensure accountability systems are working effectively.
RESPONSIBILITIES AND TASKS
Job Responsibility #1 Accountability system development & maintenance % 40 of time
- Improve the beneficiary feedback and complaints response system, and ensure its functionality both at CARE and partner level.
- Improve the use of FCRMS information for CARE and partners’ program improvement.
- Work with the wider MEAL/Program teams to promote beneficiary participation at all points of programming, especially during design of accountability systems and activities
- Lead on the managing and building/maintaining accountability systems for CARE & partners including the running of existing mechanisms and set up and implementation of new areas
- Seek to continuously improve the timeliness and accuracy of complaints cycle according to the FCRMS categories and classification.
- Provide technical leadership and support to FCRMS and CARE and partner staff in planning and implementing of the FCRMS.
- Ensure regular deliverable and progress tracking to support program quality unit.
- Work innovatively to improve direct beneficiary contact mechanisms to enable accountability and strengthen the understanding of programs’ outcomes, in line with CARE’s Humanitarian Accountability Framework and Core Humanitarian Standards
- Ensure the existence of accountability communications materials to promote access to accountability mechanisms amongst beneficiaries.
- Effectively communicate and support CARE’s partners on producing accountability-related reports through regular/on time meeting
- Monitor and oversee the implementation and progress of accountability system(s) for CARE’s partners.
Job Responsibility #2 Feedback and complaint management and leadership % 40 of time
- Take full leadership of the complaints management for NW operation in line with CARE Syria online FCRM system
- Monitor and oversee the implementation of the programme’s beneficiary feedback and complaints response mechanism, including follow up on complaints, collecting and compiling findings and ensuring timely response to complaints across the programme.
- Ensure that tools are aligned with Core Humanitarian Standards and the Accountability Framework issued by the Access Working group and broader programme implementation strategies.
- Support and help reinforcing the qualitative and quantitative data collection process for the Accountability report
- Ensure timely response to submission of complaints received through CARE Syria FCRM
- Manage and ensure the timely submission of quarterly, monthly and learning reports/analysis of the complaints and feedback received through CARE system
- Utilize and analyze existing and coming data and produce reports that help in programs’ learning and feed into the overall strategies
Job Responsibility #3 Accountability support to MEAL processes % 10 of time
- Lead and improve the FCRM reporting process including monthly, quarterly and annual reports for CARE, partner and donor deliverable.
- Enhance the level of analysis of FCRM systems on program, sector and other different levels.
- Under the supervision of Accountability and Verification Manager create mechanisms to assess findings and define actions for improvement
- Ensure the use of the accountability findings for future programming
- Provide ongoing technical guidance and promote common understanding and implementation accountability
- Improve the training material both in Arabic and English to be used of CARE and partners’ staff capacities.
- Work across teams and collaborate with multiple stakeholders to ensure collaboration and alignment
- Conduct/oversee the accountability related trainings to Care’s field monitors
Job Responsibility #4 Coordination & Capacity building %10 of time
- Coach and mentor CARE staff and partners on different areas related to Accountability and the FCRM system, provide technical guidance including coaching and mentoring of Partner Accountability focal points.
- Coordinate with WOS Head of Programs to ensure relevant tools and systems are in place to ensure standardization across programs.
- Ensure and oversee that all complaints and feedback received through CARE’s feedback and complaints channels are managed and addressed within the mandated timeframe
- Document lessons learnt and best practice on accountability to support CO and WOS adaptive programming and reporting needs
- Any other task as required by line manager.
- Ensure that the minimum standards of humanitarian relief are maintained in accordance with the Sphere Charter and Red Cross Code of Conduct, child protection, code of conduct, health and safety, and equal opportunities.
- Directly supervise Accountability Officer and oversee CARE’s accountability consultants work inside Syria
- Managing relationships with key internal and external stakeholders
- Minimum of 3 years previous experience of working in M&E, accountability particularly, customer service, or a community based/consultation related role.
- Knowledge of FCRM policies and practices preferred
- Demonstrated ability in community mobilization and community-level dialogue.
- Demonstrable experience of competently and effectively synthesizing and managing large quantities of data.
- Strong excel, data analysis and reporting skills.
- Experience of conducting trainings and coaching/mentoring.
- Experience of working with software or programming
- Excellent proven communication skills, including working with multiple stakeholder groups, including children.
- Ability to work both in an advisory and a hands on implementation capacity
- Excellent communication and influencing skills.
- Ability to handle a high workload and to work independently.
- Politically and culturally sensitive with qualities of patience, tact and diplomacy
- The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.
- Flexibility, cross-cultural adaptability, proven ability to perform in stressful situations
- Previous experience working in humanitarian field
- Fluency in written and oral English.
- Must be able to read and interpret documents, and communicate with others as necessary to perform job duties effectively.
Child Protection Policy
Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
Position is opened only for local applications, international applications may not be considered!
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY:
Interested candidates, please attach a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, following to provided link when you click on the apply button.
Applications in languages other than English will not be reviewed.
Only short-listed candidates will be contacted
** CARE International is an Equal Opportunity Employer **
** Female candidates are encouraged to apply! **