CARE is looking for Case Management Assistant (Female)

CARE International Şanlıurfa
Tam Zamanlı
Bu ilan yayından kaldırılmış Görüntülenme : 2725

Paylaş

İlan Detayları

CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey.

I - Position Summary

The position will be based in Urfa city center with various travels. Under the supervision of the Case Management Officer and Coordinator, the Case Management Assistant will be responsible to implement Case Management cases as per CM/IPA SOP.

II - General Functions

  1. Work with the team in the organization and externally to identify and register clients requiring case management intervention in the field or through Information & Protection Spaces (IPS) walk-in as per CM/IPA SOP
  2. Conduct assessments of the case and determine eligibility for the CM services from the Case Management team and prepare intervention plans and case summaries for cases following an assessment in accordance with CM/IPA SOP in coordination with CM Officer
  3. Implement intervention plans as per CM/IPA SOP under the guidance of CM Officer and CM Coordinator
  4. Provide case follow-up until cases can responsibly be considered to be closed
  5. Contribute to the high-quality implementation of CARE’s refugee response.
  6.  Any other duties as agreed with the Line Manager

III - Responsibilities

1. Work with the team in the organization and externally to identify and register clients requiring case management intervention in the field or through Information & Protection Spaces (IPS) walk-in as per CM/IPA SOP (5%)

  • Support the Case Management Coordinator and CM Officer to ensure that all colleagues, volunteers and community focal points are aware of guidelines and processes for identification and registration of CM clients eligible for the service.
  • Receive registration forms, and register urgent cases through the field
  • Support to record registered cases in the database in a timely fashion

 

2. Conduct assessments of the case and determine eligibility for the CM services from the Case Management team and prepare intervention plans and case summaries for cases following an assessment in accordance with CM/IPA SOP in coordination with CM Officer (30%)

  • Conduct assessments (rapid and detailed) for cases received internally and externally as per schedule recommended by the CM Officer and CM Coordinator
  • With the support of the CM Officer, develop case intervention plans with clients which will improve the capacity and alleviate the vulnerability of the individual and improve their protective environment by accessing a service
  • Write case summaries which contain all the relevant details of the case, for presentation to the Case Committee for review and decision-making on appropriate and possible response with the support of the CM Officer

3. Implement intervention plans as per CM/IPA SOP under the guidance of CM Officer and CM Coordinator (30%)

  • Implement the intervention plans to address protection concerns of a case (responsive or preventative) with the client
  • Keep updated on protection services by state, municipalities, humanitarian organizations, etc in the area of operation
  • Accompany the beneficiaries as needed and support them to access services if and when needed
  • Work closely with Protection Services Officer and Legal Assistance Unit for appropriate actions for the cases as and when needed
  • Keep CM Officer and CM Coordinator informed on case actions and refer to the CM Committee if and when needed

4. Provide case follow-up until cases can responsibly be considered to be closed as per CM/IPA SOP (30%)

 

  • Undertake appropriate follow-up of cases to ensure that needs are met and satisfaction levels are appropriate.
  • Update information/documentation as necessary and ensure that progress is logged in the database

5. Contribute to the high-quality implementation of organizations refugee response (5%)

  • Ensure that protection activities are compliant with CARE accountability principles and general protection and case management principles.
  • Ensure that all case management information is thoroughly documented, with due consideration of confidentiality and data protection principles.
  • Maintain highly organized CM hard copy files and update the database on a regular basis.
  • Report internally to the CM Officer on weekly and monthly achievements.
  • Work with monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
  • Provide feedback for improving the quality of assessment and activities.

6. Any other duties as agreed with the Line Manager

IV - Qualification and skills

 

Essential

  • Bachelor’s Degree in social service and or relevant area – can be compensated with direct work experience in NGOs for at least 2 years
  • Spoken and written English,
  • Spoken Arabic and Turkish.
  • Knowledge of protection and key protection concerns
  • Team player who is able to work collaboratively and with people of diverse backgrounds and cross-culturally
  • Work/voluntary experience with an NGO
  • Experience of community-based or social work
  • Strong planning, interpersonal and communication skills
  • Strong report writing and documentation skills
  • Flexible, enthusiastic and willing to learn from others
  • good computer skills, especially in MS Word, MS Excel and MS Outlook

 

Desired

  • Experience of social work and/or implementing protection activities
  • Previous Case Management experience
  • Experience of referral mechanisms
  • Experience with translation

 

V – Work conditions

Duty station: Urfa with regular travel to field sites in the city and potentially other areas of southeast Turkey.

 

VI – Contract length

12 months with the possibility of extension, dependent on funding.  Recruitment for this position is dependent on the final confirmation of funding.

Estimated breakdown (average):

Office work:  20-40% (1-2 days/week)

Fieldwork: 60-80% (3-4 days/week)

 

 

CARE International

CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey. CARE began projects responding to the needs of Syrian refugees in southern Turkey in October 2014.
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