I - Position Summary
CARE International in Turkey (CARE), together with its partners, is providing humanitarian assistance to people affected by the Syrian crisis, both in Syria and Turkey. CARE began projects responding to the needs of Syrian refugees in southern Turkey in October 2014.
This Case Management Manager position is based in Gaziantep and will manage staff based in Gaziantep Kilis and Sanliurfa. S/he will be required to travel regularly to field sites in southern Turkey and some overnight stays in locations other than the base location may be required.
Under the Head of Programs guidance and supervision, the Case Management Manager will manage implementation of Case Management in her/his portfolio, including managing staff in the Refugee Team directly implementing these grants. In addition, it is expected that the Case Management Manager will ensure that all grants are implemented in a manner that ensures the highest accountability standards for internal (partners, client/beneficiaries and CARE country office and CARE International members) and external (donors) clients. The Case Management Manager will ensure that all workplans are prepared and implemented according to schedule and assist the Head of Programs with the coordination of appropriate technical expertise required for the successful and accountable (donor and CARE) implementation of the program.
Contract Lenght: 1 year
II - Responsibilities
Job Responsibility # 1: Project Management and Accountability (50%)
- Manage the successful completion of assigned projects including coordinating staff and plans on a day to day basis to ensure the effective and accountable management of CARE projects.
- Ensure the delivery of quality Case Management services within CARE and ensure smooth administrative and operation functioning of the established system, including oversight for case management and the development and strengthening of referral pathways.
- Ensure that Case Management implementation is responsive to communities and consistent with CARE’s relevant guidelines, principles, values, quality standards and strategic plan.
- Ensure CARE implements grants in a manner that meets contractual obligations including all donor and CARE policy, procedures, rules and regulations.
- Conduct regular team meetings with Refugee Team staff to ensure project is implemented as per agreed work plans and to support them to do this.
- Facilitate program reporting and information flow to the Head of Programs to complete CARE/donor reporting requirements.
- Ensure that accountability mechanisms are implemented according to agreed procedures.
- Prepare donor reports and ensure all reporting to the donor are within agreed timeframes.
- Monitor project expenditures in coordination with the CARE Head of Programs.
- Ensure risks are appropriately managed, including financial, safety and security, programmatic and reputational.
- Coordinate and collaborate with technical specialists as needed.
Job Responsibility # 2: Program Development (15%)
- Maintain a sound understanding of the developments in Syria and Turkey, and the needs and opportunities for refugee programming in Turkey
- Contribute to the development of a Case Management and Protection-specific strategic program plan for CARE in Turkey.
- Contribute to the reinforcement of an effective strategy for protection activities and build strong community networks
- Support the Head of Programs and Gender, Protection and Quality Advisor in the development of activities to secure resources for programs and convince stakeholders to provide support.
Job Responsibility # 3: Staff Supervision and Representation (35%)
- Develop the capacity of the team, deepen understanding of their roles and assist with career development.
- Assist team members with information, tools and resources to improve performance & reach objectives.
- Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Represent CARE at appropriate NGO/UN forums and working group coordination mechanisms.
III - Requirements
- Bachelor Degree in Development Studies or relevant technical field (e.g. Management, Economics, Engineering)
- Five years of work experience of which at least three in a not-for-profit humanitarian organization.
- Experience in managing and implementing humanitarian or emergency programs/projects
- Experience in managing and implementing protection programs/projects
- Experience of managing/supervising staff across different locations in a matrix structure
- Knowledge of Turkey context
- Ability to work in a multi-cultural environment
- Excellent project management experience in complex contexts.
- Excellent planning and organizational skills.
- Familiarity with projects involving large-scale procurement and distribution.
- Familiarity with projects involving community-based and/or protection activities.
- Good knowledge of vulnerability assessment/beneficiary selection processes and approaches.
- Gender awareness and a commitment to gender equality.
- Strong coaching, training and mentoring skills.
- Strong awareness of safety, security and risk management best practices.
- Good oral and written communication skills.
- Excellent command of English (written and spoken).
- Turkish/Arabic speaking skills is an advantage.
- Master’s Degree in Development Studies or relevant technical field (e.g. Management, Economics, Engineering)
Child Protection Policy
Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY
Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post,
following to provide when you click the apply button
Applications in languages other than English will not be reviewed.
“Applications are strongly encouraged from female candidates“
Only short-listed candidates will be contacted.