I - Position Summary
Managed by the Case Management Coordinator and working in collaboration with other members of the technical and field staff, the Case Management Officer will be responsible for planning and implementing case management activities in a defined operation area and ensuring that the case management team responds effectively to the needs of selected cases in a timely manner. This will be based on agreed standard operating procedures (SOPs) and eligibility criteria. The Case Management Officer will line manage a Case Management Assistant and a number for Field Supporter. The position will be based in Adana, with 60-80% travel to field locations in Adana province.
II - General Functions
- Work with CARE colleagues across the Refugee Team to identify and register clients requiring case management assessment via case management application
- Oversee and participate in rapid and detailed assessment for clients after registration on case management application
- Ensure that intervention plans and case summaries are prepared and presented for approval
- Ensure high quality and timely implementation of case plans
- Provide case follow-up until cases can responsibly considered to be closed
- Information Management, Communication and Reporting
- Contribute to high quality implementation of CARE’s refugee response
- Any other duties as agreed with the Line Manager
III - Responsibilities
1. Work with CARE colleagues across the Refugee Team to identify and register clients requiring case management assessment
- Work with the Case Management Coordinator and Case Management Assistant to ensure that all CARE colleagues, field supporters and community focal points are aware of criteria and processes for identification and registration of case management clients eligible for assessment.
- Ensure that the process for receiving online registrations and registering urgent cases through the protection hotline and helpline runs smoothly.
- Ensure that registered cases are recorded in the case management database in a timely fashion.
2. Oversee and participate in rapid and detailed assessment for clients after registration
- Schedule rapid and detailed case assessments each week according to urgency and caseload.
- Along with the Case Management Assistant and Field Supporters, lead rapid and detailed case assessments as scheduled, in line with agreed standard operating procedures and using agreed tools/forms.
- Ensure that relevant assessment information is recorded in the case management database and application in a timely fashion.
3. Ensure that intervention plans and case summaries are prepared and presented for approval
- Support the Case Management Assistant and Field Supporters to develop case intervention plans with clients which will improve the capacity and alleviate the vulnerability of the individual/household.
- Support the Case Management Assistant to write case summaries which contain all the relevant details of the case.
- Present the case summaries on a weekly basis to the Case Committee for review and decision-making on appropriate and possible response.
- Ensure that decisions of the Case Committee are properly recorded in soft copy files and in the case management application in a timely fashion.
4. Ensure high quality and timely implementation of case plans
- Liaise with the Case Management Coordinator and Procurement and Logistics colleagues to ensure that timely, appropriate and cost-effective procurement of Special Needs Fund items is undertaken.
- Support the Case Management Assistant and Field Supporters to distribute items procured through the Special Needs Fund for approved cases, in accordance with approved standard operating procedures.
- Ensure that all procurement and distribution documentation is completed to a high standard.
- Ensure that relevant information on the implementation of the plan is recorded in the case management application in a timely fashion.
- Ensure internal referrals for psychosocial support and basic needs are provided within agreed timeframes.
- Coordinate the external referrals with Protection Services Officer to other service providers on the basis of the need.
5. Provide case follow-up until cases can responsibly considered to be closed
- Work with the Case Management Assistant and Field Supporters to plan and undertake appropriate follow-up of cases to ensure that needs are met and satisfaction levels are appropriate.
- Ensure that information/documentation is updated as necessary and ensure that progress is logged in the case management application and database.
6. Information Management, Communication and Reporting
- Ensure that all case management information is thoroughly documented, with due consideration of confidentiality and data protection principles.
- Ensure that highly organized case management soft copy files are maintained and that the case management application and database is updated on a regular basis.
- Work with the Case Management Assistant to report internally on weekly and monthly achievements; review and submit these reports to the Case Management Coordinator for consolidation.
- Participate in regular team meetings.
- Build relationships with refugee and local host communities to increase trust and understanding.
- Ensure high level of coordination between CARE’s protection service officer in the area of intervention (if any referral need to be made directly or within your team ) to ensure coordination and avoid duplication of efforts.
7. Contribute to high quality implementation of CARE’s refugee response
- Ensure that protection activities are compliant with CARE accountability principles and general protection and case management principles.
- Work with Monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
- Assist the Case Management Coordinator and protection services officer with service mapping and coordination with other actors.
- Provide feedback on any updates/improvements that are needed to the standard operating procedures and case management documentation.
- Provide feedback for improving the quality of assessment and activities.
8. Any other duties as agreed with the Line Manager
- Fluent spoken and written Arabic
- Very good spoken and written English
- At least two years of work experience
- Experience of working/volunteering with humanitarian NGOs
- Experience of social work and/or implementing protection activities
- Experience of community-based work
- Experience implementing case management activities
- Strong planning, inter-personal and communication skills
- Strong report writing and documentation skills
- A team player, eager to learn new skills
- Very good computer skills, especially in MS Word, MS Excel and MS Outlook
- Spoken and written Turkish
- Spoken Kurdish
- Line management experience
- Experience of liaising/coordinating activities with other organizations
- Experience of NGO procurement processes
- Experience of referral mechanisms
V – Work conditions
Duty station: Adana with regular travel to field sites in Adana province and potentially other areas of south east Turkey.
Field work: 60-80% (3-4 days/week)
Office work: 20-40% (1-2 days/week)
Staff may occasionally be required to work at weekends and to stay overnight in a location other than the base location (accommodation for overnight stays will be provided).
Contract length: Probation period of 2 months.
Duration of the contract is for one year with possibility of extension, depending on performance and funding.
**Recruitment for this position is dependent on final confirmation of funding**
Child Protection Policy
Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY:
Interested candidates, please attach a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, following to provided link when you click on the apply button.
Applications in languages other than English will not be reviewed.
Only short-listed candidates will be contacted
** CARE International is an Equal Opportunity Employer **
** Female candidates are encouraged to apply! **
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