CARE is looking for Knowledge Management and Learning Manager

CARE International Gaziantep
Tam Zamanlı
Bu ilan yayından kaldırılmış Görüntülenme : 1216


İlan Detayları

I - Position Summary

Under the supervision of the Deputy Director for Program Quality (DDPQ), the incumbent will support the development of the CO Knowledge Management and Learning strategy and the subsequent implementation of the Knowledge Management and Learning (KML) framework and Plan for CARE Turkey. Working with the sectoral leads across both Cross Border and Refugee Programming s/he will identify and resolve knowledge-related issues and promote knowledge sharing through existing and/or strengthened operational processes and systems.  S/he will be tasked to develop a common vision and improve staff and partner engagement, cooperation and collaboration while continuously increasing their capacity to learn and maintain a sharing and learning culture within their respective and across organizations. Therefore the ability to effectively work with a diverse group, across program teams and partners; both directly and remotely will be essential to the success of the post

Under the strategic guidance of the DDPQ and in collaboration with the M&E Manager, the incumbent will support the design and implementation of specific methodologies, systems & processes and tools for monitoring accountability, beneficiary feedback and strengthen data capture and information management. The position is responsible for leading and facilitating development and implementation of knowledge-driven programming, continuous learning and evidence-based decision-making processes within CARE and Partner organizations. 

II - Responsibilities

Job Responsibility #1: Establish a Learning and Knowledge Management System (25%)

  • Establish a system to support and foster a strong learning and accountability culture within CARE
  • Working with the key stakeholders including the M&E, Accountability, Program/Project, Grants & Business Development, Gender and Protection Specialist and the Partnerships Manager identify gaps and challenges that impede learning and sharing within and between CARE and partner organisations.
  • Develop a system for learning and knowledge management using a variety of formats (digital, virtual meetings, face to face, etc.). This includes supporting the establishment of a system to capture feedback and share knowledge and learning internally within CARE and with and from Partner Organisations based on strengths and weaknesses identified.
  • Make concrete and implement proposals for ways of organizing internal knowledge. Lead the development of learning and knowledge management policies to ensure minimum standards and implementation across projects and programmes.
  • Together with the ICT department, identify appropriate technology solutions for knowledge management & learning (i.e. document/content management, communication channel, integration with telecommunication & GIS, etc.)
  • Build a well-curated database for learning from evaluations, project reports, and other relevant information which are easily retrievable and updated
  • With the support of the cross-functional and sectoral teams, lead on the development of better management of existing sources of knowledge (e.g field reports) and make CARE’s studies and reports more easily accessible

Job Responsibility #2: Lead on the Development of Learning and Research Products (25%)

  • Lead, with the support of the Research and Learning Coordinator, in the development of evidence-based learning products for Refugee and Cross Border Programming
  • Lead, with the support of the Research and Learning Coordinator, in the development of learning products and materials for use in policy engagement/influence
  • Work with the ACDs for Cross Border and Refugee Programs and the Business Development and Grants Manager to identify areas and scope for research to support program design based on CARE and Donor priorities and emerging needs and challenges in the field.
  • Work with the Communications Advisor to identify evidence and practice to support advocacy and external debates and/or representation and information sharing

Job Responsibility #3: Promote a Culture for Learning and Knowledge Sharing Across CARE (25%)

  • Develop CARE’s vision and goal for learning and knowledge management – to include knowledge capture, sharing and continuous learning.
  • Provide training and technical support to CARE and Partner staff to be able to understand and develop a systematic approach to identifying, capturing and analyzing data in order to demonstrate change.
  •  Using evidence-based research, coupled with data analysis, to provide recommendations for programme improvement based on key learning outputs
  • Support a robust learning culture where teams and individual staff can share openly successes and failures for continuous improvement at CARE, Partner Organisations, programme and individual level.
  • Encourage colleagues to share knowledge effectively and efficiently
  • Support CARE and its implementing partners to plan and manage the successful execution of learning and knowledge management activities, including events such as regular seminars/webinars, workshops, conferences, and peer learning sessions
  • Identify and share more creative, efficient and effective ways to engage audiences and facilitate sharing and collaboration

Job Responsibility #4: Lead the Information Management Pillar (25%)

  • Lead, coordinate and ensure an effective IM implementation, including refining standard data collection tools, scripting routine processes and (re)designing information products; managing effective information sharing and dissemination to all relevant stakeholders.
  • Exercise creativity in analyzing incoming data to better respond to or highlight emerging needs in refugee and cross border programming
  • Introduce more sophisticated technologies and/or methodologies to improve the efficiency and rigour of analysis.
  • Map and present data, information and knowledge flow in order to identify gaps and/or impacts and for easy retrieval and informed decision making.


  • Any other task as required by line or technical manager.

III - Requirements


  • Master's degree in International Development or another relevant field; or experience equivalent.
  • Minimum 5 years of technical and relevant experience in Evaluation and Learning, information management of humanitarian and development programmes
  • Minimum 3 years of experience with people management
  • Proven experience in effectively working with a variety of donors
  • Strong understanding of Monitoring & Evaluation principles and processes, including database management, reporting etc.
  • Strong background in gender, age and diversity
  • Proven leadership skills and competence in people management
  • Proven facilitation and training skills with diverse audiences
  • Proven understanding of the management of knowledge within INGOs or development organizations and an ability to link this to system development
  • Demonstrable experience in the nurturing of organizational learning in programmes
  • Proven understanding of research methodologies and the nature of the evidence which will influence key decision-makers in the area
  • Experience of working with or providing support to partners
  • Excellent skill in MS Word, Excel, and PowerPoint
  • Experience working in limited access contexts and remotely
  • Being creative in finding alternative methods when access is not available
  • Full professional proficiency in English
  • Excellent English writing skills and analytical skills.


  • Familiarity with the Whole of Syria
  • Familiarity with the Turkish Refugee context
  • Fluency of the Arabic language

Female Candidates strongly encouraged to apply


Fluency in written and oral English. Must be able to read and interpret documents and communicate with others as necessary to perform job duties effectively.   Excellent report writing skills. 


Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

 CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.


Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.


Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post,

following to provide when you click the apply button

Applications in languages other than English will not be reviewed.

 “Applications are strongly encouraged from female candidates“

Only short-listed candidates will be contacted.