I - Position Summary
CARE Turkey is working to provide humanitarian aid related to the crisis in Syria, through direct implementation cross-border and within Turkey and with much of the field implementation work essentially being carried out by partner organizations in Turkey and CARE Syria’s Northern Hub.
This is a demanding role, it requires the expertise of MEAL specialist with managerial experience who can lead the MEAL Unit and line manage a large M&E Team. The MEAL Unit is positioned under the Program Quality Department and the workload can be high with conflicting deadlines. We are looking for a passionate MEAL Manager, committed to good MEAL standards and a drive to support partners improve their own monitoring capacity.
The MEAL Unit purpose to manage the complex breadth and depth of data and information arising from partners, direct beneficiaries and CARE project staff. Ultimately, The MEAL Unit assists senior management to demonstrate the progress of results and effectiveness from various donor-funded grants, as well as to facilitate a process whereby lessons are learned from the operation as a whole. CARE projects are sector-based, complex and operating in an unpredictable, emergency setting comprised of protracted and acute/ rapid response.
As Head of the MEAL Unit, The Monitoring, Evaluation, Accountability and Learning (MEAL) Manager will bring significant operational and managerial experience to strengthen and improve CARE’s Monitoring, Evaluation, Accountability and Learning System. This will focus on achieving objectives planned for the duration of the CARE Syria operation and fulfilment of project M&E requirements across the portfolio in multiple locations. The position will take a lead role in the coordination of and contribution to the management of technical MEAL advice to program teams as well as the management of MEAL staff and their development.
S/he will work to continuously improve the existing MEAL system with specific focus on the following areas: MEAL services in alignment with the project and program cycle and the oversight of the use of relevant tools and methods at the partner and field level. S/he will ensure that all CARE and Partner projects are periodically monitored and verified, sample results are triangulated and reported for output level progress against targets, and where feasible, outcome level changes. This position is also tasked with overseeing the work of the Accountability Officer and his/her work on accountability to beneficiaries in line with International standards. CARE is striving for gender parity in its team structure. We particularly welcome applications for this job from female candidates.
The MEAL Manager will be responsible for ensuring the North Hub:
- Is compliant with standardized or harmonized project M&E requirements and is tracking progress against targets;
- Has captured adequate and reliable data to demonstrate the effect of project work on the target population;
- Ensures the provision of regular, timely and context-specific monitoring information to program teams and senior management to enable effective management decisions.
- Builds an evidence base through the use of assessments, surveys, evaluations, and learning exercises to refine project design, technical approaches and strategic direction and to demonstrate what works inside Syria.
Job Responsibility # 1: Maintain the MEAL System (25%)
- Implement MEAL standards, good practices and MEAL system as per guidance from the Program Quality Manager
- Track the utility of applying MEAL standards and the system in a remote monitoring context
- Contribute to MEAL inputs across the project cycle (needs assessment, the project design phase, partner kick-off meetings on MEAL components, mid-term reviews and final evaluations), applying proven good templates and procedures updated by the PQ Manager
- Develop, update and implement the quarterly MEAL work plan ensuing its linkages with partnership and gender annual work plans as well as project work plans. Report on the progress of the MEAL UNIT work plans
- Conduct joint periodic quality checks on the deliverables of the Field Coordinator and the MEAL Coordinator with PQ Manager
- Implement a procedure to ensure timely and adequate post-distribution analysis, give monthly post-distribution analysis presentation
- Check on the quality of, and report on the findings of triangulated data (which is analysed by the Field Coordinator
- Work with PQ Manager who is responsible for the effective scheduling of MEAL led assessments, surveys and evaluations, as well as the dissemination of findings
- Ensure the MEAL team produces a consolidated monthly progress update, using PowerBi and any other databases for monitoring unique beneficiaries
- Provide back-up support to Program Quality Manager, who takes lead in ensuring the use of well-defined indicators and the use of suitable monitoring methods, both qualitative and quantitative
Job Responsibility # 2: Gender and Partnership (20%)
- Work closely with the Partnership Manager and support the PQ Manager to ensure partner capacity is assessed and developed according to the capacity development plan and against deadlines
- Support the MEAL Coordinator to give timely and concise progress updates from each MEAL Sector Officer. MEAL Officers are responsible for relevant and timely updates on MEAL capacity of partners, while the PQ Manager tracking trends and issues related to partner MEAL performance, is the key MEAL representative for partner MEAL and reports on partner capacity changes
- Support the PQ Manager to advise Partnership Manager and Head of Program on variance, concerns and red flags on partner MEAL performance.
- Support PQ Manager to adapt MEAL data collection tools and methods so they are suitable for in remote monitoring settings, are gender-sensitive and work towards capturing reliable data. This work also requires close oversight on the process of data triangulation, checking for double-counting.
- Support the Gender & Protection Specialist and take lead in checking that all data collection tools (quantitative and qualitative) are gender and age sensitive
- Cross check detailed MEAL budgets finalized by PQ Manager and in relation to CARE MEAL budget template.
- In coordination with the partnership manager, contribute to the development of capacity building plans for a partner’s MEAL department as part of CARE’s Organizational Capacity Development (OCD) process.
Job Responsibility # 3: Ensure Compliance with CARE and Donor's Requirements (10%)
- Manage CARE’s independent verification (Third Party Monitoring and Inside Syria monitoring consultants) process. Ensure the Field Coordinator submits and files ‘note to files’ for all and any distribution/services provided that could not be monitored by field monitors
- Coordinate the process of finalizing Results Workbook (RWBs) before the start of the project implementation phase. The PQ manager ensures the development and use of indicators in the design phase.
- With the support of the PQ Manager, The MEAL Manager promote partners MEAL focal point to use the RWB and be familiar with how to rectify Excel-related faults and data cleaning
- Oversee the correct implementation of CARE’s beneficiaries selection and registration SoPs (the PQ Manager ensures the SoP is relevant and updated)
- Work jointly with PQ Manager to review TPM bids, budget and performance against deliverables. The MEAL Manager is ultimately responsible for the entire TPM cycle.
Job Responsibility# 4: Management, Leadership & Professional Development (20%)
- Maintain a positive and engaging learning environment for MEAL team staff, focusing on staff performance against the MEAL unit work plan. Apply the CARE performance review process.
- Supervise and coach MEAL Coordinator to support each MEAL Officer to complete to a high technical standard, MEAL plans per project. Review the quality and timeliness of these plans as a way of providing back-up support to the MEAL Coordinator
- Supervise and coach the MEAL Field Coordinator to deliver timely, useful, effectively analysed data verification and monitoring reports from Field Monitors. The PQ Manager is responsible for giving regular updates on the findings from the field to Head of Programs using data visualization. The MEAL Manager checks the use of good standards at the field level (via the Field Coordinator) and the use of data cleaning methods by partners
- Supervise and coach the Information Management Coordinator to manage the IMS and its development. The PQ Manager has the unique duty of ensuring the IMS runs smoothly between different units and departments within NW Hub as well as at the partner level
- Supervise and coach the Accountability Officer to implement and rollout CARE’s online CRM system for CARE and partners at Turkey/Syria levels
- In collaboration with the human resources department, Identify the training needs of staff and conduct or outsource in house MEAL training for MEAL and project staff
- Be proactive in CARE Syria MEAL coordination, initiating coordination between hub MEAL lead, Deputize for the PQ Manager when representing CARE North hub in MEAL coordination groups and forums. Based on templates, procedures and guidance from the PQ Manager jointly develop a capacity development plan for the MEAL Unit
Job Responsibility # 5: Accountability to Affected Populations (10%)
- Where feasible, support the Accountability Officer and PQ Manager to promote accountability to beneficiaries to senior management and program staff fully understand and promote. Guide the Accountability Officer to develop CARE partners capacity at the HQ and field level, basic functional feedback and complaint mechanism.
- Give feedback to the PQ Manager, whose responsibility it is to ensure the CRM System is adequately resourced at CARE/Partners level.
- Collaborate with the Program Quality Manager to set up a procedure where the Accountability Officer and Project Staff discuss the findings from the CRM and adapt their plans/services accordingly.
- Review Accountability Report was written by Accountability officer highlighting CARE/partners progress on accountability
Job Responsibility #5: Data and Information Management (15%)
- Activate the Data Protection protocol in the North hub. Support PQ Manager to assess compliance of data protection protocols by CARE and Partner staff.
- Ensure IMC conducts a regular quality check on a partner’s data
- Produce Fact sheets reflecting CARE’s progress & achievements.
- Implement a revised e-filing/archiving system developed by the PQ Manager ensuring MEAL data is protected and backed up
- Undertake related duties requested by the Program Quality Manager
III – Requirements
- Bachelor’s degree in a relevant subject
- Minimum 4 solid years of professional experience in MEAL for NGOs
- Minimum 3 years of team management experience with an NGO or private company
- Extensive experience in database management, quantitative software applications and qualitative methods i
- Ability to work both in an advisory and a hands-on implementation capacity
- Strong skills in Excel and other data management software
- Supervise, training and coaching experience
- Ability to facilitate/conduct technical training for staff in a remote setting
- Ability to write clear progress/assessment reports
- Good understanding of donor requirements inclusive of DFID, OFDA, ECHO and other major donors
- Excellent communication and influencing skills across a range of stakeholder, but particular with partners
- A high level of written and spoken Arabic and English
- Experience of representation and ability to represent CARE effectively in external forums
- Politically and culturally sensitive with qualities of patience, tact and diplomacy
- The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances
- Certification in project management or MEAL related technical course
- At least 2 years’ experience of undertaking a MEAL related role in a remote management humanitarian context
Child Protection Policy
Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY
Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post provided in the apply button.
Applications in languages other than English will not be reviewed.
“Applications are strongly encouraged from female candidates“
Only short-listed candidates will be contacted.
** CARE International is an Equal Opportunity Employer**