The position as NGO Forum Operations Coordinator is hosted by CARE, but is part of the NGO Forum’s Secretariat.
The NGO Forum was established in 2012 to facilitate information sharing and coordination activities for international and Syrian NGOs operating in northern Syria. The Forum’s role is to positively increase the impact of humanitarian activities in response to the Syrian crisis, which is now in its seventh year. The NGO Forum membership provides cross-border operational support to the large populations of people in need in North West Syria. The NGO Forum Secretariat supports this role, promoting coordination and collaboration of a diverse Forum membership, assisting in identifying and responding to advocacy issues and events, and is actively engaged in capacity building and skills transfer for NGOs operating in southern Turkey. At the time of writing, the NGO Forum represents almost 70 Syrian and international NGOs as members or observers.
The Operations Coordinator will play a critical role in supporting the day-to-day operations of the NGO Forum. Within the mandates of the NGO Forum, Technical and thematical working groups are essential to the forum operations and the Operations Coordinator will be responsible for the operations of these Working Groups. The working groups are to complement the existing humanitarian coordination structures – e.g. the cluster system – that NGO Forum members are part of, as well as to fill in gaps where needed by improving level of information sharing and coordination between NGOs. Additionally, the Operations Coordinator will support in other bi- and multilateral coordination efforts by the NGO Community with a particular focus on supporting NGO Access Coordination.
Under the direct supervision of the NGO Forum Coordinator, the Operations Coordinator will perform the below duties, as well as undertaking other responsibilities as may be agreed:
Responsibilities and Tasks
Job Responsibility #1 Supporting Technical Working Groups % 40 of time
- Be responsible for the arrangement and management of monthly Working Group meetings, including sharing of meeting minutes and disseminating any information and materials (with consent of member organizations and respect for information sharing protocols defined by the relevant working groups
- Support as a focal point for relevant WGs members, liaising any concerns or suggestions to the WGs and the Forum Coordinator.
- Consolidate minimum standards for harmonization of procedures and standards across the members.
- Coordinate with the WGs members to develop, implement and evaluate WGs’ action plans.
- Coordinate with potential third part service providers when needed to acquire information and services as per plans.
- Develop and implement action plan for working groups and assuring its sufficiency to the current needs of the members,
- Prepare needed report and materials to be presented for steering committee of the forum and NGO forum members.
- Review the governance modalities across relevant WGs, in addition to terms of reference and maintain compliance to their implementations.
Job Responsibility #2 Supporting NGO Coordination % 40 of time
- Lead NGO coordination efforts on a broad range of topics with NWS NGO Forum members through the planning of regular action-oriented meetings as well as by identifying gaps and duplications in efforts, and by identifying opportunities for enhancing information exchange, inter-agency assessments or analysis, problem solving and humanitarian response planning.
- Ensure regular high-level representation in key decision-making platforms, exchanges, thematic discussions, planning sessions and other mechanisms that impact development operations.
- Identify opportunities for strengthening coordination mechanism, as well as opportunities for promoting recognition and collective engagement on key development issues.
- Facilitate NW NGO Forum Members direct bilateral engagement and cooperation with strategic players, including donors’ community, UN agencies, private sector, International financial institutions, and relevant international and national agencies/institutions.
- Facilitate structured and effective information exchange both between internal NGO partners/members, and with external partners (UN, Government, private sector etc).
Job Responsibility #3 NGO Access Coordination % 20 of time
- Coordinate closely with OCHA Access unit, INSO and other Access-focused actors to ensure NGO representation and perspectives are heard and included in the development of joint approaches to access issues.
- Collect and analyse information relating to Humanitarian Access to enable trend analysis and advice NGO Forum members on Access challenges.
- Support the development of stronger access negotiations strategies and mechanisms amongst the Forum membership.
- Collect and disseminate information on relevant policies, regulations and procedures in NWS that might seek to regulate or impact humanitarian access.
- Act as a focal point to share best practices and lessons learned amongst members of the NGO Forum.
- Bachelor’s degree in a relevant field (Social Science, Public Administration, Business Administration, Developmental Studies)
- Master’s degree in Social Sciences, Development studies or other related fields or equivalent combination of education and work experience
- At least five years of humanitarian experience on the Syria Crisis response, of which at least two years are focused on partnership management and capacity building;
- At least two years’ experience working on strategic level issues, including significant coordination and representation experience;
- Experience in research and report writing to high standards and proven analytical ability, with strong editing skills;
- Experience coordinating messaging across a broad spectrum of actors with different – and sometimes widely diverging - views;
- Experience working with national NGOs and implementing partners in a complex humanitarian environment and within a UN-lead cluster system;
- Experience in the implementation and design of training programmes particular targeting local capacity building and skills transfer, and
- Ability to supervise and effectively manage diverse teams with strong religious and cultural sensitivities.
- Excellent understanding of the Syria crisis and the context in Northwestern Syria.
- Strong ability to develop and foster relationships with key stakeholders within an organization.
- Excellent coordination skills
- Ability to undertake international and regional travel as required;
- Fluency in English written and spoken.
- Strong skills in written communication, including effective report writing
- Strong skills in inter-personal communications, able to work effectively with multiple stakeholders in a complex, multi-actor environment.
- Strong team player, able to develop and maintain effective working relationships within a distributed and dynamic team.
- Strong ability to build relationships internally and externally such as networking, negotiation and communication;
- Ability to manage stress and meet competing priorities in a timely manner, producing high-quality outcomes;
- Competence with MS Office applications, including Word, Excel and Outlook.
- Arabic and/or Turkish language skills highly desired.
Expected percentage of time traveling
Child Protection Policy
Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after the work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY:
Interested candidates, please attach a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, following to provided link when you click on the apply button.
Applications in languages other than English will not be reviewed.
Only short-listed candidates will be contacted
** CARE International is an Equal Opportunity Employer **