I - Position Summary

Under direct supervision of the protection manager, the position holder will be supporting and working in close collaboration with the CARE Case Management (CM) Team, particularly with the information management officer/assistant (IM), CM Coordinator (CMC), CM Officers and with the statutory pathway CM officer (SPCMO). Overall, she/he will be responsible for CARE CM team’s service mapping and management of internal and external referrals follow-ups and feedback mechanisms in the southeast region of Turkey according to the CARE CM SOPs and internationally recognized protection principles.

Specifically, the PSO will support and promote the protection and wellbeing of individuals whose cases require accessing to services and assistance provided by local, national, international NGOs, local CBOs and UN agencies in the southeast region, by developing and sustaining a functioning external referral pathway with the above categorized organizations and coordinating internal referral systems and procedures including feedback and follow ups procedures.    

II - General Functions

1. Work with CARE colleagues from all teams and other professionals from a range of organizations to develop CM services that deliver the best possible outcomes for vulnerable individuals and their families.
2. Work cooperatively with other agencies and stakeholders, particularly with the local, national, international NGOs, local CBOs and UN agencies.  Contribute to forums, coordination and working groups meetings, as agreed upon with the line manager, to develop and nurture fruitful referral partnerships.
3. Develop and sustain a functioning referral pathway with the local, national, international NGOs, local CBOs and UN agencies in the southeast region.
4. Collate information regarding service gaps and policy changes, etc. in the region to inform CARE CM activities and CM service development.
5. Be up-to-date on his/her knowledge of local service provisions for appropriate referrals.
6. Adhere to internationally recognized protection principles and standards, international regulations and local legislations, including CARE internal policies on confidentiality, safeguarding, equality, diversity and inclusion, etc.
7. Actively promote CARE’s equal opportunity policy and observe the standard of conduct which prevents discrimination.
8. Ensure adherence with CARE’s code of conduct, internal policies, tools, SOPs and guidelines including the CARE's commitments to the protection from sexual exploitation and abuse (PSEA).
9. Understand the processes of discrimination and oppression at individual, cultural and structural levels and challenge them appropriately.
10. Work with internal and external colleagues in harmony to achieve CM results.
11. Promote the most effective and efficient use of material, human and financial resources of CARE.

III - Responsibilities

1. Identify, liaise with and map, revise and update services and assistances available in the southeast region of Turkey i.e. services and assistances available through the local, national, international NGOs, local CBOs and UN agencies including services and assistances available from governmental and municipal entities (20%)

• At all times, be up-to-date on his/her knowledge on the local service and assistances available in the southeast region for appropriate referrals.
• Be the focal point for service mapping for CARE Turkey’s Refugee Response Program (RRP).
• In collaboration with the CM team and other CARE RRP focal points, identify and map the organizations (including their particular services and selection criteria, etc.) operating in the southeast region of Turkey (SER) and providing services and assistances to refugees and asylum seekers.  
• Develop and regularly update detailed service maps in the cities and districts where the CARE RRP teams are active in the SER and share updated services maps with all the RRP focal points on a regular basis. 
• Build positive and functional relationships and regularly liaise with the local, national, international NGOs, local CBOs and UN agencies.
• Consult, coordinate and work closely with the CARE’s SPCMO and CARE liaison officer(s) for mapping and updating of the services and assistances available from the statutory entities including municipalities.

2. In collaboration with the CM teams and the key position holders in the refugee team, refer to and receive cases from the local, national, international NGOs, local CBOs and UN agencies (40%)

• Be the face and the voice of the CARE CM program for external referrals both for receiving cases from and referring cases to the local, national, international NGOs, local CBOs and UN agencies concerning all locations where CARE CM teams are operational.
• Actively introduce and promote the CARE CM services with the local, national, international NGOs, local CBOs and UN agencies concerning all locations where CARE CM teams are operational.
• Ensure updated external service maps shared with the CARE teams regularly.
• In collaboration with the CARE CM teams and on behalf the CARE CM program, refer cases to the local, national, international NGOs, local CBOs and UN agencies concerning all locations where CARE CM teams operational.
• In collaboration with the CARE CM teams and on behalf of the CARE CM program, receive all external referrals cases coming from the local, national, international NGOs, local CBOs and UN agencies.
• Internally refer to all incoming cases (from external organizations) to CARE CMCs and CM officers based in different program locations.
• Follow up with the CMCs and CM officers and seek and record regular updates on the progress and status of the cases received from the external organizations.
• On behalf CARE CM program, on a regular basis, share timely feedback with the external organizations on the status of cases they have referred to CARE CM program.
• On behalf CARE CM program, on a regular basis, seek feedback from the external organizations to which CARE CM program have referred cases and share those feedbacks with the CARE CM teams in a timely manner.
• Review and ensure all incoming and outgoing interagency referral forms have sufficient information on the cases to enable timely and appropriate processing of the cases referred to CARE or referred by CARE to other organizations.

3. In collaboration with the Gaziantep based CMC (and the CM team) and IM officer/assistant manage and coordinate the Gaziantep CM team’s internal referral mechanisms between CM team and other CARE programs operational in Gaziantep and Kilis (30%)

• Be the face and the voice of the Gaziantep based CM program for internal referrals both for receiving cases from and referring cases to other CARE programs operational in Kilis and Gaziantep. 
• At all times, be up-to-date on his/her knowledge on the projects and service of other CARE programs and share that information/updates with Gaziantep based CMC and the CM team in a timely manner.
• Actively introduce and promote the CARE CM services with the focal points of the other CARE projects and services including provision of inductions and detailed project information and referral criteria, etc.
• In collaboration with the Gaziantep based CM team and on behalf the CM program, refer cases to the other CARE programs i.e. protection outreach (PO), basic needs (BN), shelter and livelihoods, etc. operational in Gaziantep and Kilis.
• In collaboration with the Gaziantep based CARE CM team and on behalf the CARE CM program, receive all internal referral cases coming from the protection outreach (PO), basic needs (BN), shelter and livelihoods, etc. operational in Gaziantep and Kilis.
• Refer all incoming cases (from the other CARE program operational in Gaziantep and Kilis) to Gaziantep based CMC and CM officers.
• Follow up with the CMCs and CM officers and seek and record regular updates on the progress and status of the cases received from the other CARE programs operational in Gaziantep and Kilis.
• On behalf CARE CM program, on a regular basis, share timely feedback with the other CARE programs on the status of cases they have referred to CARE CM team based in Gaziantep.
• On behalf CARE CM team, on regular basis, seek feedback from the other CARE programs’ focal points to which CARE CM team have referred cases and share those feedbacks with the CARE CM team in a timely manner.
• Working in close collaboration with the CARE CM IM officer/assistant monitor the CRM trackers on a regular based and alert the Gaziantep based CMC and relevant CM officers for the urgent cases.

• 4. Reporting and contributing to the high-quality implementation of CARE’s refugee response (5%)

  • Support the Gaziantep based IM officer/assistant and the CMC in developing and updating internal and external referral systems and flows including CARE Protection CM Standard Procedures (SoPs).
  • Keep track of own activities through the position specific excel trackers for internal and external referrals.
  • Ensure that all external and internal referrals are thoroughly documented and updated, with due consideration of confidentiality and data protection principles.
  • Prepare and submit weekly, biweekly and monthly progress reports when as requested by the PM.
  • Support CARE MEAL colleagues to ensure that appropriate monitoring activities are undertaken to a high standard to capture lesson learned and best practices.
  • In coordination with the protection manager, attend monthly and/or periodic provincial level Working Group meetings to follow the developments in the field, discuss program and field related issues and challenges, work on the solutions and strengthen the inter-agency linkages. Share key highlights from those meeting with the CM teams.

5. Any other duties as agreed with the Line Manager

IV - Requirements

Essential

• Demonstrates skills in assessment, and analysis; including protection risk analysis, and case planning to meet the needs of CM service users and creating imaginative and innovative case plans.
• Excellent, creative case planning skills – including taking financial resources into account for direct assistance.
• Takes initiative, prioritises well, works under pressure and manages time effectively
• Demonstrates negotiation and advocacy skills.
• Maintains high professional standards and behaviours.
• Ability to address hostile and aggressive responses to interventions without putting their own safety at risk.
• Understands and is committed to diversity and equality, and treats everyone with respect.
• In depth knowledge of legislation and guidance relevant to statutory social work services.
• In depth knowledge of key GBV and child protection assessment frameworks.
• Knowledge of legislation relating to Data Protection.
• Conceptual thinking – the ability to identify patterns or connections between situations; identify key or underlying issues in complex situations and resolve these by using creative, conceptual and inductive reasoning.
• Analytical thinking – the ability to understand a situation by breaking it into smaller pieces, to be systematic, to trace cause and effect implications, and to set priorities.
• Interpersonal understanding – a desire to understand the structure and protocols of other cultures and a willingness and aptitude to utilise these for the benefit of CM service users.
• Ability to understand the reasons for the feelings and behaviour of others through the ability to interpret unspoken or partially expressed thoughts feelings and concerns, and through an appreciation of the cultural framework within which a person functions.
• Achieving the task – the ability to organise work through an efficient use of time, setting targets and achieving them.
• Relationship building – an ability to engage with clients and to establish working relationship with statutory agencies, I/NGOs, other voluntary groups and individuals.
• Information seeking and interpretation – an ability to elicit basic information and probe for further facts through a wide range of information gathering skills.
• Listening and responding – an ability to listen, to interpret, clarify and respond appropriately.
• Role clarity – an ability to be clear about one’s role and to evaluate the purpose of taking a particular action.
• Service orientation – a desire to work within the framework of the CARE CM Service toward meeting the desired outcomes for clients.
• Team work and co-operation – a commitment to work co-operatively as part of a team, and to be flexible in a changing work environment.
• Management of self- works on own initiative, prioritises, works under pressure and manages time effectively.
• Bachelor’s Degree in social science and or relevant area – can be compensated with direct work experience in NGOs for at least 2 years
• Spoken and written English
• Spoken and written Turkish
• Previous line management and planning experience
• Knowledge of protection and key protection concerns
• Work/voluntary experience with a NGO
• Strong report writing and documentation skills
• Flexible, enthusiastic and willing to learn from others
• Strong computer skills, especially in MS Word, MS Excel and MS Outlook

Desired

• Social work experience and/or experience implementing protection activities
• Previous Case Management experience
• Experience using referral mechanisms
• Experience with translation
• Specialist in-depth knowledge in associated areas of work e.g. mental health, learning disability, substance misuse, domestic abuse
• Knowledge of community resources that can support children and families

V – Work Conditions

Duty station: Gaziantep with limited travel to field sites in the city and potentially other areas of south east Turkey.

Child Protection Policy

Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.

Discrimination, Abuse and Harassment Policy

 CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.

IMPORTANT NOTICE:

Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card, etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after work permit is received. Failure to provide the required documents or rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.

HOW TO APPLY

Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, following to email

provided when you click the apply button.

Applications in languages other than English will not be reviewed.

 “Applications are strongly encouraged from female candidates“

Only short-listed candidates will be contacted.

** CARE International is an Equal Opportunity Employer**