Case Management Officer - Hatay

Save the Children International Hatay
Case Management Officer
Tam Zamanlı
İngilizce (C1, Level 5, Upper Intermediate),İngilizce (C2, Level 6, Advanced),Türkçe (C2, Level 6, Advanced),Türkçe (C1, Level 5, Upper Intermediate)
Bu ilan yayından kaldırılmış Görüntülenme : 1242

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İlan Detayları

JOB ADVERTISEMENT – Case Management Officer

SCI employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

  • No child dies from preventable causes before their 5th birthday
  • All children learn from a quality basic education and that,
  • Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

CHILD SAFEGUARDING:

Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) due to the nature of this role in country programs;


ROLE PURPOSE: 

Under the overall supervision of Child Protection Coordinator and technical guidance of the Child Protection Specialist, the CP Case Management Officer (CMO) will support the design and implementation of the overall Case Management program in the targeted location and surrounding areas. .The CMO will be responsible for coordination, supervision and support for the case workers, other concerned staff and service providing agencies/ sectors in the Case Management Process. The CMO will ensure the adherence of case management process with child protection and case management global standards.  S/he will work in close collaboration with the psychosocial (PSS) officer and other concerned Government of Turiye work-forces, local partners, SCI sectors to ensures that case management response supplements and contribute in provision of technical support to Turkish government Social Workforce functions and capacity

SCOPE OF ROLE:

Reports to: Child Protection Coordinator, receives technical guidance from the CP Specialist.

Dimensions: The CMO will be responsible for managing SC Turkye’s emergencies response case management programme in Turkiye EQ response areas. S/he will supervise a team of Case Workers (Case Management Assistants) from SC and Partners to provide holistic and comprehensive case management services to the most vulnerable and at-risk children inside Turkiye including: identification, registration, care planning, referrals, direct service provision, case review and case closure. With the technical Guidance of the CP Specialist and in coordination with the local coordination structures and Ministry of Social Services.

Staff directly reporting to this post: Case Workers (Case management Assistants)

 

KEY AREAS OF ACCOUNTABILITY:

Key Area 1: Supervision and management of child protection case management services 

  • Supervises Case Workers from SC and partners. Maintain transparent and diplomatic collaboration with Government of Turkiye in coordination with the CP Coordinator, maintains open and professional relations with team members, promoting a strong team spirit and provide oversight and guidance to enable staff to successfully perform in their roles.
  • Provide guidance on the identification, assessment, documentation, case planning, service provision and referral and follow-up of at-risk children and families. Ensure that the implementation of Case Management adhered to the Child Protection Minimum Standards (CPMS) and Step to Protect CA standards and IA SoP.
  • Support and coordinate with outreach and awareness raising activities to identify vulnerable children according to agreed vulnerability criteria.
  • Develop performance objectives with all Case Workers and provide regular feedback, one-to-one supervision meetings and performance reviews. Conduct regular case file audit and check that protocols and principles are respected. Review the case planning and follow up of cases, and ensure all cases are managed within acceptable timeframes based on case prioritisation criteria.
  • Provide technical support to Case Workers on complex child protection cases. Facilitate weekly case management meetings with all case workers. Review staff caseloads to ensure they are manageable and share challenges with senior management.
  • Monitor timescales for response, decision-making, placement, follow-up and review. Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred
  • Review and analyse trends in the caseload to inform programming.
  • Support the Child Protection Coordinator and Child Protection Specialist in identifying training needs of the CM workforce and support the ongoing capacity building of Case Workers.
  • Promote and facilitate case /workers access to support to their own wellbeing
  • Ensure that major challenges encountered by CM team are flagged early, and addressed in an appropriate way.
  • Support on and keep up-to-date a map of existing services to which children and families can be referred to. Build collaborative relationships with organisation and service providers at the field level and support Case Workers to ensure effective referrals and collaboration.

 

Key Area 2: Program support, External and internal coordination and representation

  • Ensure timely completion and submission of monthly timesheets, probations reviews and annual performance reviews.
  • Assist with the recruitment of Caseworkers
  • Supports implementation and adherence to project work plans, spending plans and monitoring and evaluation plans.
  • Proactively participate and represent SC in the local case management coordination structures. Coordinate with other agencies offering case management services to children on referral and transfer of cases
  • Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families.

 

Key Area 3: Data management and data protection principles

  • Ensure that Case Workers respect confidentiality and follow ethical guidelines
  • Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure Case Workers adhere to the DP ISP.
  • Work with the CPIMS Officer for the implementation of the Inter-Agency Child Protection Information Management System
  • Ensure the case management tracker is kept up-to-date
  • Ensure accurate case files are completed and that case management forms are utilised appropriately
  • Work closely with the monitoring and evaluation team, provide support to develop and implement appropriate monitoring, evaluation and learning systems for child protection interventions, ensure links to report requirements.

 

SKILLS AND BEHAVIOURS (our Values in Practice)

Accountability:

  • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically.

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to.

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks.

Integrity:

  • Honest, encourages openness and transparency.

QUALIFICATIONS AND EXPERIENCE

ESSENTIAL

Working Experience: At least 1 years’ experience within a development/humanitarian organization and at least 2 year experience in the field of Case Management or child protection in general.

 

Most relevant areas experience to this position include:

  • Child protection, case management and child rights
  • Experience working with vulnerable and at-risk groups
  • Experience in managing field staff
  • Experience in providing/ facilitating training, meeting
  • Has good working knowledge on using MS Office, and internet

Academic: Bachelor Degree in social work, sociology, psychology or another relevant discipline.

Job related knowledge:  Knowledge on child protection and emergency response.

Skills: Planning and organising, analytical thinking, problem solving and decision making.

  • Problem solving and decision making
  • Applying technical and professional expertise
  • Working effectively with others
  • Communicating with impact
  • Networking
  • Proficiency in written and oral Turkish language

DESIRABLE

  • Previous experience in child protection humanitarian setting
  • Proficiency in English and other language (Kurdish, Arabic)

Additional professional certificates:  Not required

Attitude:

  • To work in team
  • Commitment to protecting vulnerable and at-risk children
  • To be non-discriminatory, inclusive and gender sensitive
  • Commitment to child protection and humanitarian principles

Position holder will be based in Hatay, therefore legal right to work in Türkiye is necessary at the time of application. Female candidate will be prioritized.

 

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Save the Children is committed to create a truly inclusive, effective and representative organisational culture, encouraging equity and diversity among its employees and eliminating discrimination. Having a diverse profile of employees, different age groups, backgrounds, cultures, gender identities and expressions, sexual orientation etc., including a range of different experiences and capabilities helps us understand, represent and serve children better.  Therefore all qualified applicants will receive equal consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability, or age.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Save the Children does not charge a fee at any stage of the recruitment process. 

 

Save the Children International

SCI employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
No child dies from preventable causes before their 5th birthday
All children learn from a quality basic education and that,
Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.
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