Center Officer (Ref: REF 015)

MSYD-ASRA İstanbul,Ankara
Tam Zamanlı 1-3
Arapça (C2, Level 6, Advanced),İngilizce (C2, Level 6, Advanced)
Bu ilan yayından kaldırılmış Görüntülenme : 1067


İlan Detayları

 Center Officer

Duty Station:

Istanbul and Ankara


Duty Period:


Doğrudan Süpervizörü:

Executive Director, Head of Programs, Project Manager



  • About MSYD


The Association for Assistance, Solidarity and Support with Refugees and Asylum Seekers (MSYD) has been working as an independent non-governmental and humanitarian aid organization in order to identify the needs and improve the living conditions of people and communities affected by natural disasters and man-made conflicts in Istanbul since 2015.


Our association has the vision of "establishing a dignified and equal life for everyone by starting to build lives with the slogan of "share the kindness" for refugees and related persons affected by natural and/or man-made disasters.

 MSYD, together with the affected population, recognizes, protects, develops and represents the importance of the concept of solidarity in the field, and is always determined to reflect the unique value of any practice knitted between all the connotations of the concept of solidarity with the affected population groups.
MSYD also closely monitors current and potential trends, which  exclude girls, women and people with disabilities in certain positions, at local, national and global levels.. It attaches strategic importance to preventive, sensitive and gender equality-based methods in the activities carried out in line with the unmet needs of these population groups.

 Our association aims to equip its institutional structure to meet the emerging needs of refugees and related people, to play a pro-active role in all stages of determining the needs of the groups we serve, to develop integrated and combined project approaches and to implement humanitarian aid projects, to evaluate the feedback from the communities we serve, and to evaluate the institutional needs of the groups we serve.It has the mission of functionalizing it as an important impulse in the way it functions and provides services.

 In this framework, the principles of non-discrimination, transparency, impartiality, accountability and gender equality are adopted as the founding principles of MSYD in the context of national legislation and international humanitarian aid standards.

In this general context, it is planned to carry out studies within the framework of emergency action plans in order to meet the urgent and priority basic needs of the target groups immediately after the crisis developments, and then to implement projects to meet special and specific needs in the axis of reconstruction and rehabilitation works.


MSYD attaches importance to reflecting its technical expertise and significant experience in the field of humanitarian aid to every layer of project implementation. As a principle and value, MSYD produces permanent solutions for different social groups (girls, women, youth, adults, disabled people, etc.). It also determines its strategic plans and program-specific activities to develop potential and alternative service approaches based on gender equality.

*As MSYD, we support the applications of qualified female candidates in this field.


  • Job Summary


The Center Officer is responsible for the timely and efficient implementation of the Physical Therapy, Rehabilitation and Psychosocial Support programs in cooperation with other industry colleagues, ensuring the coordination of work and operations within the center by reporting to their superiors accurately and on time.

The candidate will have excellent Turkish and English written and spoken skills; good interpersonal skills; possess a maturity to advise and work with implementing partners and operational colleagues in the region; strong organisational skills and be a self-starter, capable of setting their own priorities and working without close supervision.  They must be willing to travel in the region covered by the ASRA if required.



  • Responsibilities & Tasks:



Within delegated authority, Physical Therapy Rehabilitation Center Officer will be responsible for the following tasks:

  • Support in the start-up of new activity sites through conducting stakeholder mappings and building relationships, supporting in assessments and the translation of assessments and assisting in the identification and recruitment of new staff members and operating field office.
  • Support the Project Manager. Physiotherapist, Rehab Worker, Psychologist, , Protection Assistants (Outreach Staffs), Case Assistants, Psychosocial Staff, Call Center Staff's and Volunteers in program reporting, management of donor files and monitoring of activities.
  • Oversight and support the proper running of the Physical Therapy Rehabilitation Centers
  • Support the implementation of the measurement tools in the field for collection of data alongside the M&E Officer
  • Manage emails and reply to inquiries in a timely manner
  • Performvarious administrative  tasks
  • Develop, plan and organize activities responding to the beneficiaries’ needs
  • Supervise and monitoring all the Physical Therapy Rehabilitation Center activities,
  • Provide constant feedback to his/her supervisor on progress, lessons learnt, achievements, gaps, issues and problems;
  • •Responsible of developing and filing all documents related to the Physical Therapy Rehabilitation  Center, partner and beneficiaries' (ex: TOR, MOU, attendance sheets, minutes of meetings, evaluations, beneficiaries' files, reports, pictures etc.);
  • Evaluate constantly the quality of the services provided in the Physical Therapy Rehabilitation Center by conducting evaluation exercises with beneficiaries, Physiotherapists and Psychosocial Support staff and other center staff and establish a proper complaints mechanism;
  • Training the human resources and ensure their application of the Code of Conduct and  Physical Therapy Rehabilitation  Center guidelines, or any other guidelines developed by MSYD
  • Identify, select, recruit and evaluate the human resources ( Physical Therapy Rehabilitation Center staff and volunteers) in collaboration with the Project Manager ;
  • Organize administrative/financial/logistics matters related to the center activity
  • Provide a weekly/monthly report
  •      Provide administrative support to ensure that the programme operations are maintained in an effective, up to date and accurate manner and communicate this accordingly e.g., activity calendar, and personnel files.
  • Indirect response through referrals to  other service providers (including close monitoring of the process and response)
  • •   Keep a record of attendance and pre-post-test of any trainings provided in the programme files.
  • Assist Individually (“one-on-one”) counsel and group counselling sessions schedules and upon undertaken relevant needs assessment, within the field office and/or home visits when it is necessary and appropriate
  •      Write case studies on beneficiaries and activities of the Project,
  • Participating in programme meetings for strategic planning and evaluation.
  • Report directly on all tasks and responsibilities to Project Manager.
  • Join or initiate interagency coordination mechanisms
  • Data entry and assistance with compiling information from the activity spaces to enter into the weekly report, monthly reports and donor reports.
  • Share field relevant information to Project Manager and other Supervisors  
  • Working collaboratively with other agencies, local and international and with relevant government bodies, if needed.
  • Develop the strategy and mechanisms to integrate a MH/psychosocial and Fizik Tedavi component into MSYD programmes in keeping with relevant guidelines of mental health , psychosocial support and Fizik Tedavi Rehabilitasyon  in emergencies
  • Assist with the development of proposals
  • Ensure that all the information and data on the cases registered are kept in safe and confidential environment
  • Capacity building of staff to implement the relevant programme.
  • Provide the general plan and schedule for office order.
  • Work  with field teams and logistics to ensure program delivery according to agreed-upon work plans / timelines to ensure program budgets are properly implemented;
  • Coordinate the planning and follow-up of logistics and administrative arrangements. Ensuring an efficient use of resources and ensuring close cooperation between the project team and all relevant stakeholders;
  • Assist the logistics team with office maintenance, program requirements, and organizational needs.




Required Skills/Qualifications:


  • University degree from International Relations, Sociology, Social Services, Psychology and relevant Social Science programs is a must.
  • Background in psychology, psychosocial support, or sociology preferable.
  • Familiarity/prior experience with internally displaced persons and refugees-returnees would be an advantage.
  • Experience working with NGOs or international organizations at least 3 years.
  • Experience  in psychosocial support or protection services including MHPSS , Rehabilitation
  • Excellent Written and spoken Turkish and English ( Arabic language skill is a plus.)
  • Must be a Microsoft Office specific MS-Excel and MS-Word expert
  • Ability to work as a team & independently.
  • Must have excellent organizational skills and the ability to perform multiple tasks in a dynamic environment.Being solution oriented.
  • Must be able to analyze and interpret data and monitor performance against program indicators
  • Must be able to write narratives and produce analytical published reports.
  • Must be able to analyze and interpret data and monitor performance against program indicators
  • Must be able to travel to the field
  • Must have the ability to work effectively with diverse personalities and culture.
  • Ability to manage budgets and prepare timely, complete and accurate reports




 Computer Knowledge: Microsoft Office Programs, Excel, Word, Power Point.


  In relation to their level of skills and experience the post holder may be required to carry out additional duties from time to time that are reasonable.



Mülteciler ve Sığınmacılarla Yardımlaşma ve Dayanışma ve Destekleme Derneği (MSYD), bir sivil toplum kuruluşu olarak, mülteci hakları, doğal afetler, krizler, çatışmalar, insan hakları ihlallerinden etkilenmiş birey ve toplulukların ihtiyaçlarını, sorunlarını, yaşam koşullarının iyileştirilmesini ve temel gereksinimlerin karşılamalarına katkı sağlayan bir insani yardım kuruluşudur.

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