ABOUT ICMC

The International Catholic Migration Commission (ICMC) is an international non-governmental organization, whose mission is to protect and serve uprooted people, including refugees, asylum seekers, internally displaced people, victims of human trafficking, and migrants - regardless of faith, race, ethnicity or nationality. In collaboration with governmental and non-governmental partners, and through a worldwide network of members, ICMC implements and advocates for right-based policies and sustainable solutions to address global migration challenges. ICMC’s operations are aimed to respond to the needs of vulnerable individuals and communities, and focus on protection, humanitarian assistance, resettlement, migration and development.

For four decades, ICMC has partnered with the U.S. Department of State, Bureau of Population, Refugees and Migration to conduct refugee resettlement. Currently ICMC operates under a cooperative agreement with the Department of State (DOS), as a Resettlement Support Centre (RSC) and under a contract with European Union Agency for Asylum (EUAA) to prepare eligible refugee for resettlement to US and European Union Member States. As part of this service, we work with several thousands of refugees and their families each year and take them through each stage of processing that is required for resettlement to the U.S.A. ICMC also has a sub- office in Beirut, Lebanon.

SCOPE OF WORK

The Digital Content Developer/Team Leader is responsible for the creation and maintenance of on-line RSC TuME Cultural Orientation learning platforms. The Developer/Team Leader develops creative and engaging content working alongside trainers and program administrators to help achieve the USRAP Objectives and Indicators. The Team Lead also collaborates with the Quality Assurance and Training Unit to develop online material for staff development trainings.

The Team Lead must have demonstrated experience with designing interactive digital content and putting to use effective online training methodologies. She or he must have knowledge how to use multiple e-learning platforms including asynchronous training platforms and applications. The Developer/Team Leader is expected to work directly with external website and application developers and internal IT specialists to troubleshoot technical problems, therefore a broad knowledge of maintaining digital platforms is essential (websites, training applications, etc.).

RESPONSIBILITIES

Tactical

• Create visual and written refugee facing CO digital training content and materials.
• Conduct User Acceptance Testing (UAT) for CO digital content.
• Report on effectiveness of CO digital content.
• Provide technical assistance to the Quality Assurance Unit on digital learning platforms and content for staff development trainings.

Operational

Cultural Orientation

• Design, develop and maintain visual and written refugee facing digital training content and materials for both remote and in person orientation.
• Prepare and implement UAT analytics for digital content.
• Design digital assessment and program feedback surveys/tools with admin team to measure effectiveness of digital content.
• Support trainer’s skill development to effectively utilize designed online and in-person digital materials and contents.
• Prepare program evaluation and website analytics reports.

RSC Digital Content

• Support Quality Assurance and Training Team with the design and development of digital staff training sessions.
• Orient and support trainers in the use of digital materials and platforms.

Collaborate and support Refugee Information and other relevant units in design and development of digital content (trainings, websites, waiting room kiosks, SMS messages, etc.)

REQUIREMENTS

• Minimum BA degree in a relevant field.
• Minimum two years of experience related to the fields of content management, asynchronous training design, gamification, online quality assurance, and/or online program integrity.
• Excellent content writing skills in English
• Demonstrated knowledge of web management technologies.
• Demonstrated experience utilizing platforms such as Webex, Zoom, Survey Monkey, LMS, Google Analytics, etc.
• Demonstrated experience utilizing online training tools such as Menti, Kahoot, Mural, Padlet, etc.
• Experience in synchronous learning is a plus.
• Experience with page layout designing software application such as InDesign, Canva etc. a plus.
• Understanding of USRAP resettlement process a plus.
• Fluency in English and Turkish (written and spoken) is required.
• Knowledge of Farsi and Arabic is desired.
• Conduct work with the highest level of personal and professional integrity. Must comply with and actively promote ICMC's zero tolerance policy with regard to sexual exploitation and abuse, harassment, abuse of power, fraud and corruption in all of its activities and responsibilities.

HOW TO APPLY

Interested candidates should submit a detailed CV of maximum four pages in English, a motivation letter and two professional references with full and up to date contact details via email, to: cv.rsctume@icmc.net

The Vacancy Notice number TU-IST-22-CO-01 and the applicant’s full name must be quoted in the email

subject line.

Referees may be contacted prior to the interviewing stage.

The closing date for receipt of applications is 13.10.2022.

Applications will be evaluated upon reception and interviews with shortlisted candidates may be conducted before the closing date.

Owing to the volume of applications, ICMC regrets that only applicants short-listed for an interview will be notified.

Please note that applications received after the deadline will not be accepted.

ICMC is committed to a Zero-Tolerance Policy toward sexual exploitation, abuses and all forms of unlawful harassment, including but not limited to sexual harassment. Screening of applications includes the vetting for records of prior misconduct and reference checking. ICMC may take other necessary measures to ensure that people involved in substantiated cases of sexual exploitation, abuse and harassment will not be recruited.

ICMC is committed to equal employment opportunities for all applicants. ICMC does not discriminate on the basis of race, gender, color, national origin, religion, physical or mental ability, marital status and age.

DATA PROTECTION

By submitting your application, you agree that ICMC collects and processes the information you provide. Your personal information will only be used for recruitment purposes. Your application will be kept strictly confidential. In any case, your personal information will be stored until the end of the application process and then destroyed in accordance with the relevant legislation if we do not have the opportunity to offer you a position.

If you have sent your personal information to us, we would like to indicate that you have the following rights.

• Learning whether personal data is processed,
• Requesting information if it has been processed, learning the purpose of processing personal data and whether they are used appropriately for their purpose,
• To know the third parties to whom personal data are transferred domestically or abroad,
• To request correction of personal data in case of incomplete or incorrect processing,
• Requesting the deletion or destruction of personal data,
• Request notification of the processes regarding the correction, deletion or destruction of personal data to third parties to whom personal data have been transferred,
• Object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems,
• To request the compensation of the damage in case of damage due to the illegal processing of personal data.

In general, if you have any questions about your personal information, or if you have complaints and / or objections to the processing of your personal information, please contact via cv.rsctume@icmc.net address.