I – Position Summary
Managed by the Case Management Coordinator and working in collaboration with other members of the technical and field staff of Case Management (CM) and Individual Protection Assistance (IPA) team , the Individual Protection Assistance (IPA) Officer will be responsible for planning and implementing IPA activities in a defined operation area and ensuring that the Case Management and IPA team responds effectively to the needs of selected cases in a timely manner. This will be based on agreed standard operating procedures (SOPs) and eligibility criteria. The IPA Officer will line manage a IPA Assistants. The position will be based in Gaziantep Nizip, with travels when neccesary.
II – General Functions
- Support the Case Management Coordinator plan and implement of IPA activities and monitor IPA case planning and IPA implementation by the IPA Assistants
- Work with the team across the (organisation) to identify and register clients requiring IPA service including ensuring that the rapid assessment for clients eligible IPA services are received and registered in a timely fashion in the database as per CM/IPA SoP
- Implement high quality and timely implementation of IPA case plans as per CM/IPA SoP including setting IPA case plans and getting relevant approvals.
- Ensure case follow-up is done until cases can be closed as per CM/IPA SoP
- Manage communication and reporting as per CM/IPA SoP
- Contribute to high quality implementation of organisations refugee response
- Any other duties as agreed with the Line Manager
III – Responsibilities
- Support the Case Management Coordinator plan and implement of IPA activities and monitor IPA case planning and IPA implementation by the IPA Assistants (20%)
- Work with the CM Coordinator to make work plans, movement plans and IPA case assignments for Case Management
- Monitor IPA case planning and IPA implementation by the IPA Assistants
- Support CM Coordinator to track and report on cases by IPA Team
- Manage volunteer schedules for support to referrals
- Work with the team across the (organisation) to identify and register clients requiring IPA service including ensuring that the rapid assessment for clients eligible IPA services are received and registered in a timely fashion in the database (5%)
- Work with the Case Management Coordinator to ensure that all focal points are aware of criteria and processes for identification and registration of IPA clients eligible for IPA intervention.
- Ensure that referrals from external organisations are being addressed accordingly
- Liaise with Case Management Officers for case registration
- Follow-up for rapid assessment for clients eligible IPA services are received and registered in a timely fashion in the database.
- Implement high quality and timely implementation of IPA case plans as per CM/IPA SoP including setting IPA case plans and getting relevant approvals (30%)
- Ensure that IPA intervention plans and IPA case summaries are prepared and presented for approval as per CM/IPA SoP
- Support the IPA Assistant to write case summaries which contain all the relevant details of the case each week according to urgency and caseload as and when needed
- Support the IPA Assistants to develop case intervention plan with clients which will improve the capacity and alleviate the vulnerability of the individual.
- Support the IPA assistant to present the case summaries on a weekly basis to the Case management coordinator for review and decision-making on appropriate and possible response.
- Ensure that decisions of the Case Management Coordinator are properly recorded in hard copy files and in database in a timely fashion.
- Schedule IPA handholding/translation activities in line with agreed standard operating procedures and using agreed tools/forms in a timely fashion
- Liaise with IPA assistant to ensure that timely, the most ethical, safe and appropriate service possible is undertaken.
- Ensure that all relevant documentation is completed to a high standard.
- Ensure that relevant information on the implementation of the plan is recorded in the database in a timely fashion.
- Ensure internal referrals for case management cases are undertaken within agreed timeframes.
- Coordinate the external referrals to other service providers to ensure the needs of IPA beneficiaries are met in coordination with Protection Services Officer with the support of Case Management Coordinator.
- Provide case follow-up until cases can be closed as per CM/IPA SoP (30%)
- Work with the IPA Assistants to plan and undertake appropriate follow-up of cases to ensure that needs are met and satisfaction levels are appropriate
- Liaise with Protection Services Officer with the support of Case Management Coordinator for coordination with services
- Ensure that information/documentation is updated as necessary and ensure that progress is logged in the database
- Manage communication and reporting of IPA cases as per CM/IPA SoP (10%)
- Ensure that all IPA information is thoroughly documented, with due consideration of confidentiality and data protection principles.
- Ensure that highly organized IPA hard copy files are maintained and that the database is updated on a regular basis.
- Work with the IPA Assistants to report internally on weekly and monthly achievements; review and submit these reports to the Case Management Coordinator for consolidation.
- Participate in regular team meetings
- Build relationships with refugee and local host communities to increase trust and understanding
- Work with other service providers in the area of intervention (if any) to ensure coordination and avoid duplication of efforts.
- Contribute to high quality implementation of CARE’s refugee response (10%)
- Ensure that protection activities are compliant with CARE accountability principles and general protection and case management principles.
- Work with monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
- Provide feedback on any updates/improvements that are needed to the standard operating procedures and case management documentation.
- Provide feedback for improving the quality of assessment and activities.
- Any other duties as agreed with the Line Manager
IV – Qualification and skills
- Bachelor’s Degree in social science and or relevant area – can be compensated with direct work experience in NGOs for at least 2 years
- Spoken and written English,
- Spoken Arabic and Turkish
- Previous line management and planning experience
- Knowledge of turkish government services
- Team player who is able to work collaboratively and with people of diverse backgrounds and cross-culturally
- Work/voluntary experience with a NGO
- Experience of community-based or social work
- Strong planning, inter-personal and communication skills
- Strong report writing and documentation skills
- Flexible, enthusiastic and willing to learn from others
- good computer skills, especially in MS Word, MS Excel and MS Outlook
V – Work conditions
Duty station: Gaziantep Nizip with regular travel when neccesary
Staff may occasionally be required to work at weekends and to stay overnight in a location other than the base location (accommodation for overnight stays will be provided).
HOW TO APPLY
Interested candidates please send a Cover Letter and Curriculum Vitae in English to TURCAREHR@care.org
Applications in languages other than English will not be reviewed.
“Due to national quota regulations, this position is open to applications from Turkish citizens only”
“Applications are strongly encouraged from female candidates“
only short listed Candidate will be contact,
** CARE International is an Equal Opportunity Employer**
- Sector Civil Society
- Level Employee
- Highest Degree Master, University
- Experience 1-3
- Language Level English (C2, Level 6, Advanced)