People and Safeguarding Manager

Position: People and Safeguarding Manager

Reporting to: Director of Finance and Administration

Team: People Team

Location: Gaziantep, Türkiye

Position Summary 

The Gaziantep-based People and Safeguarding Manager is responsible for the overall administration and coordination of all aspects of the People Team and ensures appropriate People policies, processes and practices are in line with the regulations and standards of Global Communities, its donors, and the host country.  The People and Safeguarding Manager ensures high quality and efficient staff recruitment, employment cycle management, staff onboarding, learning and development opportunities, performance management, employee relations management, compensation and benefits structures and administration, code of conduct compliance, employee engagement and staff care implementation. The People and Safeguarding Manager provides technical support and capacity building for the Gaziantep-based and Syria-based People teams. This position reports to the Director of Finance and Administration in Gaziantep, Türkiye.

People Team Responsibilities

• Design, plan, and implement People systems, policies, procedures, and best practices to strengthen country office and field offices' People functions.
• Review current People systems and provide suggestions to DFA to enhance the processes.
• Ensure Global Communities' compliance with all applicable local laws and regulations. Maintain in-depth knowledge of legal requirements related to the management of employees, reducing legal risks and ensuring regulatory compliance.
• Communicate areas of change in both policy and procedure to all staff.
• Maintain local compensation structure by conducting periodic salary surveys; schedule and conduct job evaluations; monitor and schedule individual pay actions; recommend, plan, and implement salary/pay structure revisions. 
• Maintain employee benefits programs and inform employees of benefits by studying and assessing benefit needs and recommending benefit programs to management.
• Conduct regular site visits, training, and capacity-building sessions for staff and partners at the field level.
• Manage fair, transparent, and efficient recruitment and selection processes of national staff according to recruitment requirements and ensure implementation of employment contracts in compliance with local labor laws and Global Communities ' contractual management processes.
• Ensure all staff are issued letters of appointment, employment contracts, position descriptions and associated updated descriptions, amendments to employment contracts as needed, and other personnel documentation in a timely manner. Establish a contract tracking system.
• Implement and coordinate timely and effective induction of newly hired staff into the organization.
• Provide guidance and direction to staff on compensation and benefits.
• Implement performance management system for Turkey/Syria mission, providing support to program and country management around planning, monitoring, and appraising employee work results, providing performance feedback, coaching, counseling, career development, and identifying and executing appropriate actions up to and including terminations. Link performance management to staff development/capacity building, coaching, and training.
• Identify training needs and develop, lead, and facilitate internal and external training opportunities for staff based on learning gaps and career development needs.
• Ensure proper management of personnel information/data and personnel filing systems.
• Maintain strict confidentiality and professionalism in all forums regarding personnel data, decisions, and information.
• Maintain historical People records using a filing and retrieval system. Facilitate respectful and effective exit processes for all staff, including conducting confidential exit interviews.
• Provide counsel on procedure and policy interpretation, compensation and benefits, recruiting and retention strategies, employee relations issues, and local labor laws.
• Facilitate resolution of employee grievances. Manage and resolve complex employee relations issues in coordination with HQ Office of People and Office of Ethics.
• Manage and direct daily activities and work products/processes of the local People team.
• Serve as a mentor for and build the capacity of the local People team to ensure sustainable and reliable People services in all country/ field offices.
• Any other duties as assigned.

Safeguarding Responsibilities:

• Work with staff to ensure that safeguarding is a key consideration in the organization’s activities across the mission.
• Act as the point of contact for any community safeguarding issues that may arise.
• Conduct safeguarding training for staff as per the safeguarding training plan.
• Maintain accurate and confidential information related to staff, clients, or beneficiaries’ concerns.
• To establish strong working relations with the Global Communities provincial safeguarding focal points and program safeguarding focal points to ensure all safeguarding activities are implemented on time.
• Ensure that the tools and knowledge are made available to all staff and that they know how to access support and guidance on safeguarding.
• Use critical analysis to ensure that the protection centers are safe for children by ensuring child safeguarding concerns are reported effectively in line with the policy.
• Support protection staff to take proactive steps to ensure that all programming activity identifies the potential risks and works to eliminate and mitigate those risks.
• Role model of high levels of professional safeguarding behavior and maintain the standards required by the Safeguarding Policy and Standards of Conduct.
• Utilize the appropriate platforms and events in order to raise awareness, challenge complacency, and increase commitment on safeguarding.
• Facilitate and contribute to the organization's internal training plan.
• Conduct regular site visits, training, and Safeguarding sessions for staff and partners at the field level.
• Prepare and submit the required statistics and reports.
• Any other relevant tasks assigned by the supervisor.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must be fluent in English both at verbal and written level, advanced level of Turkish and Arabic will be a plus.
• Strong knowledge of and demonstrated ability to establish policies and processes compliant with Turkish Labor Law, SGK, İskur is required.
• Demonstrated ability to exercise care and sound judgment to ensure consistent fairness, equity, and neutrality in decision-making processes, particularly those involving staff of diverse national, cultural, ethnic, religious, and socio-economic backgrounds.
• Demonstrated ability to consistently maintain favorable and effective relations with and among employees.
• Proven record of effective staff, process, and workforce management.
• Documented results and experience related to the position's responsibilities.
• Computer/word processing and standard office software skills.
• Knowledge about own leadership skills/profile.
• Self-motivated, demonstrated capacity to work effectively in a fluid operating environment with minimal supervision.
• Demonstrated ability to establish and implement sound People practices and procedures.
• Demonstrated knowledge of USAID/OFDA, USAID/FFP, and/or other international institutional donor rules and regulations.
• Advanced knowledge of word processing and database maintenance.
• Demonstrated ability to supervise staff, resolve conflicts, and promote a team environment.
• Demonstrated ability to work effectively in a fluid operating environment.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in human resource management, business management, international relations, psychology, or another related field is required.
• Minimum 6 years of direct and relevant work experience is required. On top of the required experience, 2 years of work experience can substitute 1 year of education requirement if missing.
• At least 4 years of supervisory/staff management experience is required.
• Experience with a humanitarian or international non-governmental organization preferred.

DISCLAIMER

Global Communities is an equal-opportunity employer. As an international humanitarian organization, we highly respect and value diversity and ensure that all qualified applicants receive consideration solely based on required experience and capabilities regardless of their race, color, gender, sexual orientation, age, ethnicity, religion, disability, or marital status. All Global Communities employees, regardless of their position, are prohibited from engaging in any form of discrimination, harassment, exploitation, or abuse (physical, sexual, emotional, or verbal), or in any other way breaching the rights of others to thrive in a safe and supportive environment.

We consider Humanitarian Principles as an integral part of our relief and humanitarian work across the globe and are fully committed to promoting the recognition of human rights, especially the safeguarding of children, women, and adults at risk. We believe we are accountable to those in the communities we serve, and as such, it is our responsibility to ensure that, we as an organization, must not contribute in any way to harming or exposing those communities to further risk. Global Communities applies zero tolerance to any act of exploitation, abuse, harassment, and discrimination in every aspect of its work. Therefore, as part of our recruitment process, arrange of pre-employment checks/screenings will be conducted in conformity with Global Communities’ Safeguarding Policies. 

Level of contact with children for this position

High          X Medium            Low

Global Communities does not charge any fees at any stage of the recruitment process.