General Functions:

With the crisis in Syria in its tenth year, the conflict remains unresolved. 3.6 million Syrian refugees currently reside in Turkey, of which 96% outside of camps in urban and rural areas throughout the country. In line with the Regional Refugee and Resilience Plan (3RP), IOM is providing multi-sectoral assistance to Syrians under Temporary Protection (SuTP) and their host communities, including cash vouchers for basic needs, winterization, shelter/cash for work and livelihoods, infrastructure rehabilitation, support to migrant & community centers, protection and transportation services, reaching a total of approximately 1.7 million individuals to date.

As a member of the UN Humanitarian Country Team in Syria and all concerned neighboring countries (Jordan, Lebanon, Iraq, and Turkey), the IOM Director General has activated the L3 Emergency SOPs to enhance organizational humanitarian assistance and priorities related to IDPs, refugees and returnees, and is actively participating in the emergency response within this rapidly changing humanitarian context. Security Council Resolution 2191, has superseded earlier adopted SCR 2165, allowing UN and its partners to provide cross border assistance from Turkey to Northern Syria.

IOM's strategy for Turkey as indicated in the 3RP (Regional Refugee and Resilience Plan) is three-pronged; firstly, i) provision of humanitarian assistance focusing on the distribution of food, non-food items, cash vouchers, winterization and provision of transportation, ii) to ease the burden on national and local structures through the establishment of multi-service community centers offering protection and social stabilization for the refugees as well as increase access to education and iii) supporting the resilience of refugees and host communities through livelihoods, community stabilisation and income generating activities.

Under the overall supervision of the Chief of Mission and direct supervision of the Head of Sub Office - ESEM Turkey Region, and in close coordination with the Senior Programme Coordinator (Refugee Response), the incumbent will support the implementation, and co-ordination of all IOM activities in the Field Office, including resource management, reporting, monitoring and evaluation in line with IOM Mission guidelines.

Major Duties and Responsibilities:

1. Coordinate and supervise the program teams and support units in Hatay Field Office, ensuring coordination and implementation in line with IOM procedures and priorities.
2. Assist in developing program work plans based on field data and inputs/suggestions/requests made by Governmental authorities (GoT), United Nations (UN) agencies, and non-governmental organizations (NGOs) as well as migrant/refugee and host communities.
3. Monitor all aspects of the operational, logistical, human resources, administrative, financial activities of the field office in accordance with IOM’s rules and procedures, and standards of conduct. Undertake efforts to prevent fraud and mitigate other existing risks.
4. Provide regular updates to HoSO, PMs/PCs, RMO and/or PLO on any issues or concerns observed at the field office in relation to projects or activities which are not meeting timelines, quality standards, and suggest adequate solutions to existing problems.
5. Support the Program Development & Reporting Officer (PDRO) in timely reporting on all IOM activities as well as the development of new projects.
6. Support the Public Information Officer (PIO) in promoting visibility and public awareness regarding IOM operations, including donor visibility according to existing standards.
7. Support the Government Liaison Coordinator (GLC) in establishing and developing sound working relationships with Provincial, District, local and border GoT authorities, UN agencies, NGOs, Academia and other stakeholders.
8. Participate in relevant local inter-agency meetings, official ceremonies and others, when pertinent or requested by HoSO or PMs/PCs. Share information – within defined limits – with local/provincial authorities regarding IOM program objectives and progress.  
9. Inform the HoSO and PMs/PCs on any urgent humanitarian assistance needs faced by refugee/migrant and/or host communities.  
10. Support the Field Security Officer (FSO) in local liaison with the UN Department for Security and Safety (UNDSS), civilian and governmental authorities, Muhtars and others to ensure security for all IOM staff and assets. Attend relevant security meetings and report significant security issues to the FSO and HoSO. 
11. Perform such other duties as may be assigned.

Required Qualifications:

Education:

• Master’s degree in Political or Social Science, Business Administration, or a related field from an accredited academic institution; or
• University degree in the above fields with two years of relevant professional experience.

Experience:

• Field experience in migration and refugee assistance, relief activities targeting IDPs, returnees, conflict-affected communities and vulnerable migrants;
• Experience in a complex humanitarian emergency or post-conflict environment; Experience in IDP/refugee protection or relevant human rights and legal experience;
• Good level of computer literacy.

Languages:

• Fluency in English is required.  
• Knowledge of Turkish and Arabic is an advantage.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.

• Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

• Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Core Competencies – behavioural indicators level 2

• Teamwork:

• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

• Delivering results:

•Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

• Managing and sharing knowledge:

•Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.

• Accountability:

• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable

• Communication:

•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias, and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.

Managerial Competencies[1] – behavioural indicators level 2

• Leadership:

• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

• Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.

• Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values and mandate.

• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

• Clearly communicates links between the Organization’s strategy and the work unit’s goals.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail by the end of 5 March 2020.

Please note that only shortlisted candidates will be contacted.