Hotline and Data Entry Clerk

Welthungerhilfe (WHH) Gaziantep
Doktora,Yüksek Lisans,Üniversite
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Job Title: Hotline and Data Entry Clerk

Are you aiming to work for an organization where it is worthwhile investing your personality, your skills and your time? Are you looking for a job that is exciting and has clear goals? Welcome to Welthungerhilfe!

We are one of the largest and most respected private organisations for development cooperation and humanitarian aid in Germany. As a politically and confessionally independent organisation, our value-oriented actions are always based on ethical principles. Our vision is clear: "Zero Hunger by 2030" - If you want to become part of our global mission to end hunger in Turkey, Syria and Lebanon, we look forward to receiving your application as:

 

Hotline and Data Entry Clerk*

in Gaziantep 

The position is to be filled by 1 December, 2021, with a contract for up to 9 months. Employment location will be Gaziantep, Turkey. 

Background of Organization:

Welthungerhilfe (WHH) is a private, non-profit-making, politically independent and non-denominational relief organization, which supports people living in deprivation and poverty, irrespective of the color of their skin, their religious beliefs, or their worldview. WHH receives funds from its donors for its projects. Whenever necessary funds are provided the duration of the announced post may be extended, if enough fund cannot be found, the activities will stop completely or partially before the envisaged date and the employment contract shall be terminated.

Brief about the project:

The overall objective of the project is to strengthen the resilience of the targeted households, (host community and SuTP) with prior experience in the open land agricultural sector and/or with experience in the field of food-processing and Mushroom production. The project will be creating income-generating opportunities through open land agriculture and Agro-Processing activities, building their capacity via technical courses as well as promoting social cohesion between Syrian refugees and host communities in Turkey. Additionally, the project will focus on women empowerment and cooperatives to generate income and create a linkage between the host community and refugee communities.

 

General Position Summary:
The role will be based in Gaziantep and will support the project team and the delivery of project in the targeted areas: Hatay/ Gaziantep / Mardin. 

  • Role 1 : To collect data from the field and enumerate them (from hard documents/paper to the technology-based system) into the digital system/database(s). 
  • Role 2 : To answer calls to the WHH hotline in a professional and friendly manner. He/she will be responsible to ensure that all calls are recorded in a systematic way, and that appropriate follow up is provided in a timely manner.

Your responsibilities

As part of the project team, the Hotline and Data Entry Clerk will be responsible for fulfilling the following tasks and responsibilities:

Role 1 : 

  • Preparing and sorting documents for data entry
  • Entering data into database software and checking to ensure the accuracy of the data.
  • Resolving discrepancies in information and obtaining further information for incomplete documents
  • Creating data backups as part of a contingency plan
  • Responding to information requests from authorized members
  • Verify data by comparing it to source documents
  • Sort and organize paperwork after entering data to ensure it is not lost
  • Scan documents and print files
  • Keep information confidential

Role 2 :

  • The Hotline Assistant will be responsible to answer calls to the WHH hotline in a professional and friendly manner.
  • He/she will be responsible to ensure that all calls are recorded in a systematic way, and that appropriate follow up is provided in a timely manner.
  • Carry out activities geared at motivating and sensitising the beneficiaries to the project activities
  • Organization (including close follow-up) of the different groups targeted by the project
  • Carry out surveys in the implementing area and collect data according to the needs of the project
  •  Support the technical team in their project-related work and the reporting duties in particular

In addition to the above, the Hotline and Data Entry Clerk might be asked to carry out other duties requested by the Supervisor.

Your profile

 Qualification Required:

  1. Education:                               

Associate or bachelor's degree in a relevant field(Computer Science ,Statistics etc ) is preferred

  1. Working experience and Skills:             
  • 2 years experience (professional / volunteer) in humanitarian area
  • Computer literacy and familiarity with various computer programs such as MS Office.
  • Great attention to detail
  • Ability to work to time constrain
  • Strong written and oral communication skills in Turkish and Arabic. English is highly desirable
  • Effective written communication skills
  • Strong report writing and documentation skills 
  • Organization skills, with an ability to stay focused on assigned tasks
  • Flexibility and ability to multi-task under pressure

Personal Requirements 

  • Awareness of refugee context 
  • Follows a context-sensitive approach 
  • Multitasking. 
  • Good communication skills 
  • Confident and self-assured personality 
  • To be able and willing to interact with refugee communities in a friendly and open manner 
  • Good attention to detail 
  • Ability to integrate in a multicultural team
  1. Language Skills:
  • Fluency in Arabic and Turkisis required. 

The Hotline and Data Entry Clerk will be obliged to maintain confidentiality regarding all information obtained in the course of his/her work during the employment at Welthungerhilfe and thereafter

Our offer

We offer you the opportunity to work in a responsible and interesting field as part of an extremely dedicated team. Welthungerhilfe attaches great importance to the personal and professional development of its employees and the balance of their work and private life. This includes flexible working hours as well as working from home. Remuneration is based on our gender-independent salary scale. In addition, Welthungerhilfe offers numerous other benefits.

...

Please send your application via our online recruiting system by 10 November, 2021. 

WHH TURKEY JOB CANDIDATE PRIVACY NOTICE             

This Privacy Notice was drafted by Deutsche Welthungerhilfe e.V. Turkey Representation Office (“WHH Turkey”) as data controller in accordance with Article 10 of the Turkish Law No 6698 on the Protection of Personal Data (“Law”) and the Communiqué on the Principles and Procedures in Conforming with the Obligation to Inform.

On the legal bases referred to in Article 5, “the processing activity is necessary for establishment, use or protection of a right” and “the processing is necessary for the conclusion or fulfilment of a contract”, WHH Turkey shall process your name-surname, e-mail address, mobile phone no, references and CV/résumé personal data for carrying out selection and placement processes for job candidates, and transfer them to third party suppliers  through your applications to published WHH Turkey job ads via employment agencies or sending your CV/résumé to WHH Turkey directly by wholly or partly automatic means. Additionally, WHH Turkey is going to get in touch with your references assuming that all obligatory information is given, and consents are obtained by your side about sharing their personal data with WHH Turkey.

You may submit your requests to WHH Turkey under Article 11 of the Law concerning the rights of the data subject in accordance with the Communiqué on the Procedures and Principles of Application to a Data Controller.

 

*Welthungerhilfe values diversity and ensures an inclusive, non-discriminatory working environment. We welcome applications from suitably qualified people from all sections of the community.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Welthungerhilfe (WHH)

Welthungerhilfe is a private, non-profit-making, politically independent and non-denominational relief organization, which supports people living in deprivation and poverty, irrespective of the color of their skin, their religious beliefs or their worldview. WHH is working in the fields of development cooperation and humanitarian aid, relief aid, rehabilitation and reconstruction.

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