The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

CONTEXTUAL BACKGROUND

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

 

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Iraq, Lebanon and Jordan in the fields of health, child protection, education, women’s protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

 

Job Overview/Summary

 

The Information Management Officer (IP) will be responsible for maintaining the data and information management systems and act as the data focal point for the Integrated Protection programme, as implemented directly and with partners. The IM Officer will coordinate data and information management between the programme and implementing partners and will closely work with the Information Management Team at the MEAL Unit and the entire IP team. In addition, the IM Officer will support with setting up and creating protection Information Management systems according to the needs provided by the programme and support from the IM Manager.

 

Major Responsibilities

 

Data handling, Reporting and visualization (80%)

• Ensure that all collected program data include the minimum required for follow-up and conduction of quality Post-Distribution/Delivery Monitoring (PDM) Assessments.  E.g. beneficiary numbers
• Support the formulation of the M&E Matrix and plans to address indicator reporting requirements
• Support the program and partner staff with use of the new data management technology systems and tools.
• Provide training and support IP staff, field enumerators and partners on data capture, analysis and use
• Support data capture processes to ensure they are implementation according to plans and agreed standards

• Work closely with the MEAL based IM Manager, Officers, Child Protection, Women’s Protection and Empowerment and Protection and Rule of Law Senior Managers and IP Coordinator for conducting regular data reviews to promote quality data reporting
• Provide analysis of information and data to reporting requirements
• Assist in regular reporting for donors and internal reports as required
• Support the draft of mobile/digital data collection surveys for the field teams in coordination with the MEAL team
• Maintain the program specific portion of data capture, analysis, and warehousing platforms so they are well organized and accessible
• Systematically review datasets for deficiencies or errors based on data quality SOPs and on correcting any incompatibilities where possible
• Develop and support in managing the IRC’s information management systems, platforms and databases for the program
• Review monitoring data with IP program staff on a regular basis to ensure use of data to improve programming
• Update paper and/or electronic monitoring tools as needed to resolve any problems encountered during data collection in the field
• Support with the setup and development of Protection IM systems (E.g. GBVIMS, CPIMS, Primero, etc.) in consultation with IP senior Managers and Coordinator and seek support from the IM Manager and IP Admin Officers as needed.

 

Capacity Building (10%)

• Build the capacity of program and partners’ staff in relevant technical and Program data management competencies.
• Train monitoring assistants or Third Party Monitoring (TPM) staff and other relevant personnel on the monitoring data collection tools (in Commcare) and processes;

Communication (10%)

• Support timely information sharing regarding IM challenges and needs
• Conduct regular data review meetings with the partners
• Coordinate closely with the MEAL team’s IM Manager to acquire all relevant and required support.

 

Key Working Relationships

 

Position Reports to: IP Coordinator and IM Manager (MEAL Team)

Position directly Supervises:  N/A

Key Internal Contacts: Programme and support staff. Closely working with the IP team.

Key External Contacts: All partners and TPM

 

Job Requirements

Education:

• University degree in information management and systems, computer science, data science, business administration, marketing, economics, or a related field.

 

Work Experience:

• Minimum 3 years previous experience working with information systems management, monitoring and evaluation, database development and management; NGO experience an advantage
• Statistics, data analysis, data-driven computation are all relevant areas of experience
• Knowledge about the Syrian context is a great advantage

 

Demonstrated Technical Skills:

• Experience with descriptive data analysis and/or data management
• Able to think critically about data and information, triangulating and cross-checking data when needed and with minimal guidance
• Excellent visual design sense regarding clear and accurate presentation of data.
• Strong computer literacy with Microsoft Office (in particular, Excel)
• Experience with Mobile Data Capture (MDC) tools and creating MDC surveys

Demonstrated Managerial/Leadership Competencies:

• Exceptionally good analytical and reporting skills with attention to detail. 
• Excellent organisational and time management skills and ability to meet strict deadlines. 
• Good interpersonal skills and ability to work as part of a team as well as independently.

 

Languages: 

• Fluent in Arabic and English

 

At the IRC - we are committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. 

We acknowledge and honor the fundamental value and dignity of all individuals. We are an Equal Opportunity Employer and consider all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, gender identity, age, marital status, veteran status, disability or any other human demographic.

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing, and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate, and retain qualified national staff in our programs.

Gender Equality: IRC is committed to narrowing the gender gap. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.