GOAL has been implementing programmes in Turkey since 2016 and has an open-ended registration to operate in the country. GOAL has field offices in Adana, Gaziantep, Mersin and Şanlıurfa with two administrative offices in Ankara and Hatay.
GOAL Turkey benefits from strong relationships with key stakeholders within the country’s national refugee response framework and has established trust within targeted communities. Our contribution to the national refugee response in Turkey has been focused on protection of vulnerable and marginalized refugees. Our current projects mainly target nomadic and semi-nomadic refugee groups and seasonal agricultural workers in Adana, Hatay, Şanlıurfa, Mersin and Gaziantep. In 2020, GOAL reached over 25,000 refugees with protection services.
GOAL is currently implementing two projects (ECHO funded LINK and PRM funded GREEN) in Turkey. The Green program aims to improve the socioeconomic inclusion, resilience and self-sufficiency of highly vulnerable/excluded women and girls from host and refugee communities (Syrians as well as those living in program locations under the international protection regulation) including nomadic communities and seasonal agriculture workers from both communities through integrated and market driven livelihood opportunities and protection services, including language courses and vocational skills training on greenhouse production and agriculture; case management (CM)/coaching services, establishment of a women cooperative, protection outreach, information provision and awareness raising; and provision of special needs and individual protection assistance services. The LINK program targets refugees from nomadic / semi-nomadic backgrounds and those engaged in seasonal agricultural labour. LINK has been designed to address and mitigate protection concerns of the vulnerable / marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities, and Individual Protection Assistance (IPA) services to enable highly vulnerable refugees to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey.
Purpose of the Internship Program
Under its LINK program, GOAL Turkey will be offering practicum and internship opportunities for new graduates and/or students who are in their final year at university and willing to gain practical experiences in refugee protection and social services. Internship program will accept talented new graduates and students from different social work, psychology, or psychological counseling and guidance departments who can make the commitment to do 3 to 4 months field assignments.
The purpose of the internship is to provide new graduates and/or final year students the opportunity to work in the field to develop and demonstrate skills in refugee protection/social services, to integrate the theories and practices learned in and out of the classroom.
Scope of Work
The proposed internship program will target 16 social work, counselling, and psychology new graduates or final year students from different universities. The interns will be introduced to the field of refugee protection/social services that targeting refugees from nomadic and semi-nomadic background and seasonal agricultural laborer. Interns will receive ongoing guidance and support from the field supervisor assigned by GOAL for different provinces. Interns will be able to observe and assist LINK protection teams by applying their academic training to the real world and practicing their skills.
Under the overall coordination and supervision of GT Protection and Inclusion Program Coordinator (PICO) and the LINK Deputy Program Managers (DPMs), the interns will work closely with GOAL LINK field staff to support program beneficiaries within individual protection assistance (IPA), outreach/community work, awareness raising and psychoeducation group sessions and stakeholder sensitization activities, etc.
Expected Field Learning Areas
Interns will have variety of opportunities to develop knowledge and skills in humanitarian protection/social services field and the development of a sense of identity with its accompanying values and guidelines under which the humanitarian actors operate.
Below are the suggested field learning opportunities, other experiences of particular interest to a intern can be incorporated into the intern’s individual learning goals and contract at any time during the placement:
- Orientation to GOAL Turkey — includes staff, facility, office procedures, filing system, types of services provided, GOAL’s place in the refuge protection/social service network, methods of intervention, etc.
- Basic understanding of how generalist refugee protection/social services practices are applied in a specific agency setting.
- Culturally sensitive practice methods with diverse and at-risk refugee populations.
- Gain awareness of refugee protection/social service resources in the field that would enable interns to become broker between services and beneficiaries to enhance program clients’ functioning and well-being.
- Enhancement of interviewing skills that help to develop working relationships with diverse types of beneficiary and beneficiary groups, to formulate initial and on-going assessments at the micro, mezzo, and macro levels, and to modify relationship styles to fit the client situation.
- Gain experiences in intervention/service plan for actual clients based on Interagency IPA SoPs.
- Increase self-awareness of own intrapersonal and interpersonal attributes that enhance or interfere with refugee protection/social service provider role. Experiences in developing and managing effective interventive relationships — includes opportunities for interns to observe a number of staff with their own individual styles of intervention, participation in a variety of helping relationships, and the use of supervision to assist interns to determine how they can develop an effective working relationship with a variety of beneficiaries.
- Ability to use supervision in an appropriate manner for continued growth and development.
- Ability to work collaboratively with a variety of helping professionals.
- Development of appropriate documentation skills within the agency setting which are clear, organized, and meet standards for the profession and the particular agency setting.
- Respect for an individual’s worth and dignity and their unique characteristics.
- Importance of advocating for the client with organizations and systems to ensure protection of rights and provision of needed resources.
- Appreciation for professional ethics, especially confidentiality, regarding clients, peers, agencies, and recognition of the individual’s right to self-determination and active participation in the helping process.
- Recording and reporting experience — includes case/action follow ups, case summaries, recordings of interviews, etc.
- Experience in resource/referral management — includes overall orientation to services available to beneficiary population being served by GT; contacts with other agencies providing support services to refugees; scheduled visits to key agencies with whom linkage for beneficiaries is most common; and learning procedures for effective referrals.
- Interaction and assessment experiences — includes, under the GT staff supervision, observing, planning, and conducting interviews for a variety of purposes with diversified beneficiary systems in a variety of places (GT offices, home, school, hospital, etc.).
- Becoming familiar with GT procedures for MEAL — includes designing a plan for evaluating own practice, case progress, and effectiveness of interventions; data collection and analysis and conceptualizing/ developing a system for program evaluation.
- Experience with group work— includes observation and participation in groups sessions such as awareness/information and psychoeducation groups sessions and staff meetings, etc. developing an understanding of group dynamics, processes, and skill in interacting in groups as a member or facilitator.
- Experience in outreach and community activities — includes observation and/or participation in assignments that support understanding of the different refugee communities and refugee protection/social services network, GT’s role in the wider refugee response in Turkey, as well as assignments that draw attention to unmet community needs and provide opportunity for intervention planning.
General Structure for Field Practicum
Interns, after their contracts signed and necessary arrangements made for their reception, will start their field assignments in GOAL’s Social Support Centers, either in Mersin, Adana, Gaziantep, or Şanlıurfa, depending on their application and choice; and spent 3-4 month in the field concurrently in the same province unless there are extenuating circumstances which necessitate a change.
Once on board, interns will go through set of inductions as to GOAL’s policies and procedures, including Adult and Child Safeguarding and will receive a 1-day Child and Adult Safeguarding training within first month of their recruitment.
GOAL PICO will be responsible from the coordination and supervision of the internship program. GOAL DPMs will be responsible coordinating the internship program at provincial levels. Day to day field activities of the interns will be supervised by field instructors assigned by the PICO respectively in each location.
Each intern required to commit a total 8 documented hours of work a day over the course of their internship. GT staff are not required to work during public holiday breaks.
It is very important that each intern to be aware of and develop individual goals for their field work which are pertinent to personal learning needs and GOAL Turkey’s. As soon as their field placement start, each intern will develop an individualized learning plan with supports from his/her academic supervisor (for those interns who are in their final years) and GOAL’s DPMs that includes learning goals, objectives, activities/tasks, and evaluation measures that address areas of professional knowledge and skills in need of development or improvement. Overall performance evaluation of each intern will be done against the individual learning and workplans that are agreed by the interns and respective parties.
All interns will strictly adhere to relevant GOAL policies and procedures along with confidentiality and do no harm principles. Respective policies include but are not limited to Human Resources, Child and Adult Safeguarding, Code of Conduct, Child Protection, Protection Against Sexual Exploitation and Abuse and other relevant policies.
All interns will be required to attend a monthly group supervision session lead by PICO (online) in addition to biweekly individual supervision meetings attended by DPMs, intern and field instructors.
Job Description and Person Specification for Interns
Interns assist GOAL LINK teams with providing quality protection and social services to refugees including but not limited to i.e. individual protection assistance (IPA), outreach/community work and awareness raising, psychoeducation group sessions and stakeholder sensitization activities, etc.
- Work cooperatively with LINK teams and other professionals from a range of organizations to develop services that deliver the best possible outcomes for vulnerable/marginalized individuals and their families.
- Ensure adherence to internationally recognized protection principles, standards, and relevant international and local regulations.
- Ensure adherence with GOAL’s code of conducts and other internal policies i.e. on confidentiality, safeguarding, equality, diversity, and inclusion including the GOAL's commitments to the protection against sexual exploitation and abuse (PSEA).
- Work with supervisors and peers in harmony to achieve LINK service plans, objectives, and targets.
- Participate in one-to-one performance development reviews/appraisals and contribute to the identification of own development needs.
- Ensure full compliance with the GOAL’s health and safety policy and all locally agreed safe methods of work.
Protection Case Work and Management
- Participate in outreach activities and assist in identification of refugees in need of protection and social support.
- Keep track of socio-economical risks faced by refugees through internal tools and forms.
- Assist in providing legal counselling, assistance to beneficiaries through both direct and remote support (online or phone).
- Study individual cases and support protection teams in identifying possible courses of action following a thorough protection risk analysis, and assist in filling relevant documents, such as comprehensive assessment and action planning and follow up.
- Assist in conducting referrals of clients to partner agencies and facilitate access to external services.
- Monitor to ensure social assistance is reaching out the most vulnerable refugees.
- Ensuring the maintenance and regular update of case databases.
- Provide timely follow-up calls and reminders for beneficiaries as requested by supervisors.
- Research external resources for beneficiaries in respective provinces.
- When and as requested by the DPMs and field supervisors, support LINK teams with establishing and maintaining constructive dialogue with respective stakeholders responsible for social and protection services delivery.
- Assist LINK teams with other project activities as needed.
- Maintain confidentiality in a professional manner.
- Must be able to maintain appropriate beneficiary boundaries.
Community Outreach and Community Activities
- Assist in preparation and conducting of group information and awareness raising sessions on various topics, including child labor, gender-based violence, access to social assistance, health, education, and civil registration etc.
- Assist in preparation and conducting of stakeholders’ sensitization activities.
- Assist in establishing and maintaining networks with existing community and other key stakeholders.
- Assist in development, preparation and conducting of community events on special days such as world refugee day, international women’s day, etc.
Psychoeducation Group Sessions
- Support GOAL psychologists with their daily work routines; this include:
- Preparation and delivery of psychoeducation sessions.
- Referral of vulnerable individuals identified during psychoeducation sessions to protection teams for individual protection assistance and structured psychological support through inter-agency referral.
Protection Monitoring and Reporting
- Assist in preparation and conducting of data collection activities, such as focus group discussion (FGD), key informant interviews (KII), media monitoring, desk review, etc.
- Assist in data analysis activities.
- Provide monthly progress reports based on individualized learning plans.
- Prepare a monthly success story to help making living conditions, protection risks, vulnerabilities and needs of refugees visible for sensitization and advocacy purposes.
- Attend weekly and other relevant team meetings regularly.
- Assist in the organization and facilitation of capacity building activities e.g. workshops, trainings, etc.
- Support the planned documentary and interviews in close collaboration with the beneficiaries. Perform other related duties as assigned.
Behaviors, Rules and Responsibilities that Interns are Expected to Abide.
- Being at an equal distance to all individuals and not discriminating anyone on the basis of religion, language, race, sect, social differences, and gender in relationships.
- Working in harmony with the employees and other interns of the organization and supporting the teamwork. Notifying the line manager or supervisor when there is a problem with employees or other interns.
- Acting jointly with GOAL employees in the field and office in finding solutions for all kinds of problems and difficulties encountered during the internship.
- Ensuring that no political or religious icons or symbols are carried or worn throughout the employment with GOAL at any event or meeting.
- Not accepting any gifts from the institutions GOAL works with, community members or third parties that have a relationship with GOAL.
- Ensuring to avoid any problems or disruptions caused by interns in the activities they participate or support; if it happens, informing the respective supervisor about the issue ahead as much early as possible and support in finding solutions.
- Complying with the standards of the organization and the guidance of the professional team the interns are affiliated with.
- Not sharing information and documents that would put GOAL in a difficult situation on the issues the interns are not familiar with. Not sharing any posts that would put GOAL under commitment.
- Ensuring not to misuse, copy or store the information obtained about the organization, employees, interns, or community members; and not share them with any third party or the public.
- Turkish Citizenship
- Must be a new graduate or final year student studied/studying social work, psychology, psychological counseling, and guidance.
- Knowledge and works experiences with computer applications such as MS Excel, and MS Word.
- Good knowledge of human rights doctrine and working experience in counselling.
- Good knowledge of refugee rights including both national and international regulations.
- Strong interpersonal and communication skills.
- Politically and culturally sensitive with qualities of patience, tact, and diplomacy.
- Good command of English and/or Arabic is an advantage.
Interns will be given stipends according to GOAL Internship Policies, if they are not financially supported by any institution or program, such as a university, government, foundation, or scholarship program. The stipend will be paid on a monthly basis for the full duration of the internship.
GOAL strives to be an equal opportunities employer. GT is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.
Children and vulnerable adults a must be safeguarded to the maximum possible extent from deliberate or inadvertent actions and failings that place them at risk of abuse, sexual exploitation, injury, and any other harm. One of the ways that GOAL shows this on-going commitment to safeguarding is to include rigorous background and reference checks in the selection process for all candidates.
Accountability within GOAL
Alongside our child and adult safeguarding policy, GOAL is an equal opportunities employer and has a set of integrity policies. Any candidate offered a position with GOAL will be expected to adhere to the following key areas of accountability:
- Comply with confidentiality and do no harm principles along with GOAL’s policies and procedures with respect to Child and Adult safeguarding, Code of Conduct, Child Protection, Protection Against Sexual Exploitation and Abuse, Unacceptable Behavior Protocols, etc.
- Report any concerns about the welfare of a child or vulnerable adult or any wrongdoings within our programming area.
- Report any concerns about inappropriate behavior of a GOAL staff or partner.
This job description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Given these, interested candidates are expected to apply for internship vacancies by clicking “apply now” button and fill out the application form. All applicants are required to submit an updated CV (no longer than three pages) and transcript. IT should be noted that only shortlisted candidates will be contacted.
Applications will be evaluated on a rolling basis, GOAL has the right to close the applications with no further notice.
Early applications are encouraged.
GOAL HUMAN RESOURCES
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households. GOAL worked in Turkey in 2015-2016 to respond to the Health needs of Syrians in Turkey and will resume programming in Turkey in 2018 with a focus on Protection needs.