I – Position Summary
Managed by the Project Manager and working in collaboration with other members of the technical and field staff, the Services and Liaison Officer will be responsible for mapping, relationship building and liaising with government, non-governmental, social and municipal services in the programme operational area to facilitate CARE Case Management (CM), Individualised Protection Assistance (IPA) and Protection Outreach (PO) programmes.
II – General Functions
- Identify, map, keep updated the governmental, municipal, social and non-governmental services available in the area of operations at district level, including establishing connection and liaison with them.
- Develop and operationalise referral pathway with the humanitarian and state actors in line with international humanitarian principles and make sure the referral mechanism works smoothly with the support of Case Management Coordinator.
- Contribute to high-quality implementation of CARE refugee response
III – Responsibilities
Job Responsibility # 1
Identify, map, keep updated the governmental, municipal, social and non-governmental services available in the area of operations at district level, including establishing connection and liaison with them (50%)
- Develop and keep updated a service mapping inclusive of humanitarian, non-governmental, state, municipal, social community-based actors and their services provided for the area of operation
- Build positive relationships and liaise with the governmental, municipal, social and non-governmental actors on the service mapping and update them on the services provided by CARE in the area of operation
- Liaise closely with Liaison Personnel in the area of operation to avoid overlaps and improve meaningful relationships with the agencies on the service mapping
- Support Protection Outreach Coordinator establish community profiles for areas of operation and conduct stakeholder mapping as and when needed.
Job Responsibility # 2
Develop and operationalise referral pathway with the humanitarian and state actors in line with international humanitarian principles and make sure the referral mechanism works smoothly with the support of Case Management Coordinator (40%)
- Support Case Management Coordinator to establish referral pathways as per CM/IPA SoP
- Operationalise referral pathways with the support of Case Management Coordinator for state actors and other agencies
- Support Case Workers to make referrals to humanitarian and state actors as and when needed
- Advise Case Management Coordinator on services in the operational area on certain cases in coordination with Project Manager
- Liaise with Legal Assistance, Protection Outreach, CM and IPA in case of support request from municipalities and other agencies
Job Responsibility # 3
Contribute to the high-quality implementation of CARE’s refugee response (10%)
- Ensure that protection activities are compliant with CARE accountability principles and general protection principles.
- Work with Monitoring colleagues to ensure that appropriate monitoring activities are undertaken to a high standard.
- Provide feedback on any updates/improvements that are needed to the standard operating procedures and documentation.
Job Responsibility # 4
Any other duties as agreed with the Line Manager
IV – Requirements
- Bachelor’s Degree in social sciences or a relevant subject – Masters Degree preferred
- Fluent spoken and written Turkish
- Good understanding of Turkish social services system and functions of government agencies
- Good contacts in the local governance and government in the operational area
- Previous experience in liaison or a similar role
- Experience of liaising/coordinating activities with other organizations
- Good understanding of INGO/NGO and humanitarian work
- Experience of social work and/or implementing protection activities
- Very good spoken and written English
- At least two years of work experience in the social services sector
- Experience of working/volunteering with humanitarian NGOs
- Strong planning, interpersonal and communication skills
- Strong report writing and documentation skills
- A team player, eager to learn new skills
- Very good computer skills, especially in MS Word, MS Excel and MS Outlook
- Spoken Arabic
- Experience of referral mechanisms
- Experience of community-based work
- Experience implementing case management activities
V – Work conditions
Duty station: Sanliurfa with regular travel to field sites in the city and potentially other areas of south-east Turkey.
Estimated breakdown (average):
Fieldwork: 20-40% (1-2 days/week)
Office work: 60-80% (3-4 days/week)
VI – Contract Length
10 months (April 2018 to end of January 2019) with the possibility of extension, dependent on funding. Recruitment for this position is dependent on final confirmation of funding.
Child Protection Policy
- Child abuse in all forms is unacceptable to CARE Turkey, which recognizes its responsibility to protect children from harm in all areas of its work. CARE Turkey is committed to ensuring a child-safe environment and is applying a zero-tolerance approach towards any kind of child abuse and exploitation.
Discrimination, Abuse and Harassment Policy
- CARE Turkey expressly prohibits and will not tolerate any form of discrimination, abuse, harassment (sexual or otherwise), based upon race, ethnicity, religion, national origin, gender, age, sexual orientation, marital status, citizenship status, disability, or military status. CARE employees and related personnel must under no circumstances take part in any form of discrimination, harassment, or abuse (physical, sexual or verbal), intimidation or exploitation, or in any other way infringe the rights of others inside or outside CARE.
Employment is subject to the possession of valid identification documents (passport, residency card, temporary protection card etc.) and successfully obtaining permission to work by the Government of Turkey (work permit). CARE will submit the work permit application on behalf of the selected candidate after the job offer accepted. Candidate can start to work for CARE only after work permit is received. Failure to provide the required documents or a rejection of a work permit application by the Government of Turkey will result in your employment offer being rescinded.
HOW TO APPLY
Interested candidates, please send a Curriculum Vitae in English and a Cover letter (in a separate file of no more than one A4 page) describing how your skills and experience match the requirements of this post, to the following e-mail address: TURCAREHR@care.org
Applications in languages other than English will not be reviewed.
“Applications are strongly encouraged from female candidates“
Only short-listed candidates will be contacted.
** CARE International is an Equal Opportunity Employer**
- Sektör Sivil Toplum