General Functions:

Under the overall supervision of the Chief Migration Health Officer (CMHO) and thedirect supervision of the Senior Medical Assistant the successful candidate will be responsible for the carrying out the following duties and responsibilities in relation to the Migration Health Assessment Centre (MHAC) in Istanbul, Türkiye.

Major Duties and Responsibilities:

The Medical Assistant provides information, relevant to Health Assessment Programs, Applicant processing and other IOM services to the migrants.

Call Centre overall duties:

1. Provide migrants’ information regarding health assessments by phone;
2. Register the migrants in the IOM database, schedule and confirm medical appointments and receive and communicate messages for medical staff and beneficiaries;
3. Prepare master lists of migrants scheduled for health assessment processing and submit them to respective service providers / relevant persons as required;
4. Maintain daily statistics related to health assessments and update the records; and,
5. Contribute to customer satisfaction evaluation management.

Reception and Data Entry overall duties:

1. Perform all the necessary data processing activities of the Migration Health Assessment Centre (MHAC), such as:
   1. receiving and explaining the registration process to applicants;
   2. checking applicant’s identity;
   3. entering bio-data of the applicants in the appropriate platform;
   4. taking photos using webcam and loading the image to the appropriate platform; and,
   5. printing of medical forms, consent forms and other necessary documents.
2. Receive all completed medical examination forms, x-rays and other documents from Country Offices or Panel Physicians while updating the reception of the same in the database and forward for quality check before clearance, if applicable;
3. Prepare, sort and package medical files and other documents during mobile migration health assessment missions where such mobile units are available;
4. Transmit completed medical forms, DNA packages and other medical documents either by electronic means or by courier services  to the various partners.  Ensure correct contacts and physical address are used whenever documents are transmitted by courier services and ensure to inform the receiving party of the parcel tracking number electronically;
5. File incoming/outgoing letters, reports, memoranda, emails faxes as well as IOM documents and forms related to IOM medical issues;
6. Check, print and make photocopy of bank deposit slips (or other proof of payment). Regularly submit these photocopies to the Administrative/Finance Assistant; and,
7. Perform such other duties as may be assigned.

Required Qualifications:

Education:

• University Degree with at least two years of relevant working experience; or,
• Secondary School Diploma with at least four years of relevant working experience.
• Certificate in IT/Data entry is an advantage.

Experience:

• Experience in computer data entry, elaboration and analysis or in a call centre in a busy institution, preferably a medical one;
• Typing speed of at least 60 words per minute;
• High computer literacy in Windows and MS Office is mandatory, knowledge of web page design would be an asset;
• Knowledge of medical terminology, as well as previous secretarial and archival experience, an added advantage; and,
• Previous working experience with NGOs or international organizations is an added advantage.

Languages:

• Fluency in English and Turkish is required.
• Language/s spoken by refugees, migrants in Türkiye is advantageous.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Core Competencies – behavioural indicators level 1

• Teamwork: Establishes strong relationships with colleagues and partners; relates well to people at all levels.

• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.

• Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.

• Coordinates own work with that of the team to meet agreed priorities and deadlines.

• Delivering Results:

•Produces quality results and provides quality services to clients.

• Meets goals and timelines for delivery of products or services.

• Shows understanding of own role and responsibilities in relation to expected results.

• Managing and sharing knowledge:

• Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.

• Accountability:

•Accepts personal responsibility for quality and timeliness of work.

• Operates in compliance with organizational regulations and rules.

• Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.

• Communication:
• Presents information using language and sequence of ideas that is easy for recipients to understand.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Türkiye will be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail to iomtrjobs@iom.int or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24  06610, Çankaya, Ankara Türkiye by the end of 4 April 2023.

Please note that only shortlisted candidates will be contacted.