Vacancy Notice Number:
National Officer (Protection & Psychosocial)
Gaziantep – Turkey
6 months Special Short Term Graded Contract (NOA) – with possible extension
Deadline of Applications:
27 October 2021
Number of People to be hired
Internal & External Candidates
The Syria crisis is in its sixth year and millions of Syrians continue to seek refuge in neighboring countries including Turkey. It is estimated that over 12.2 million individuals inside Syria now require humanitarian assistance and 7.6 million are internally displaced (SRP 2015-2016). Over 4 million Syrians have fled as refugees (UNHCR).
As of 2017, Turkey is hosting over 3.1 million Syrian refugees in both camp and non-camp settings, with the majority residing in South East Turkey and the surrounding areas. Of those living outside of camps, the majority reside in the border provinces, Sanliurfa, Hatay, Gaziantep as well as the bigger cities of Istanbul, Mersin, and Adana.
In October 2014, the Government of Turkey adapted the Temporary Protection (TP) Regulation that extends protection and assistance to all Syrians in Turkey and provides refugees with rights and duties and the framework to access health care, education, and social assistance.
IOM's strategy for Turkey as indicated in the 3RP (Regional Refugee and Resilience Plan) is three-pronged; firstly, i) provision of humanitarian assistance focusing on the distribution of food, non-food items, cash vouchers, winterization and provision of transportation, ii) to ease the burden on national and local structures through the establishment of multi-service community centers offering protection and social stabilization for the refugees as well as increase access to education and iii) supporting the resilience of refugees and host communities through livelihoods, community stabilisation and income generating activities.
Under the overall supervision of the Senior Programme Coordinator, in close and direct supervision of the Protection and Resilience Officer, the incumbent will be 2 responsible in managing IOM’s community based protection outreach teams and to support to community centres.
Major Duties and Responsibilities:
- Lead the overall management of the mobile outreach teams, including administrative, coordination, with support from the Emergency Coordinator and Protection Officer when required.
- Provide strategic and program level direction, in coordination with the Protection Officer, to the mobile outreach teams in the development of work-plans and project materials to be used for family support sessions, counseling services, recreational and rights based activities for children, community mobilization, awareness sessions and informal education activities.
- Contribute to the development of guidelines for IOM’s community based protection and psychosocial support activities and ensure that activities conducted are in line with these as well as with any standards set in the Protection Working Group, IOM’s internal Protection Policy, and IOM’s MHPSS Guidance Note.
- Establish strong relationships and ongoing exchange of information with provincial and national Ministries and with NGOs and UN counterparts.
- Provide technical guidance on the activities of the mobile outreach teams. Amend activities, expand or re-direct teams to new areas as required based on needs in coordination with the Protection Officer.
- Actively contribute to timely and quality preparation and submission of project documents, agreements, and project reports on activities.
- Contribute to the preparation of regular updates, programme summaries, and other relevant information materials and statistics, according to the specific project needs.
- Represent IOM as the co-lead in Mental Health and Psychosocial Support Sub-Working Group meetings, as well as participate in other related working groups (Protection, CP, SGBV, Health).
- Organize trainings for the mobile outreach teams and explore opportunities for them to enhance their skills.
- Establish a monitoring and evaluation system, including field visits to monitor project activities and identify shortfalls in delivery of PSS activities.
- Lead implementation, in coordination with the Protection Officer, of social cohesion activities targeting host and refugee communities in outreach activities locations.
- Perform such other duties as may be assigned.
- Master’s degree in Political or Social Sciences or International Studies or a related field from an accredited academic institution; or
- University degree in the above fields with two years of relevant professional experience.
- Proven experience in managing multiple teams and coordinating between sub-office and field level teams;
- Proven experience in community based protection activities, community mobilization and outreach, as well as psychosocial support activities in emergencies or protection related activities;
- Experience working with local and provincial government counterparts,
- UN agencies and/or non-governmental organizations;
- Ability to operate MS office such as Microsoft Word, Excel and Access.
- Prior experience working in the region an asset.
- Fluency in English and Turkish is required.
- Working knowledge of Arabic is advantageous.
The incumbent is expected to demonstrate the following values and competencies:
- Inclusion and respect for diversity:
•Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• Challenges prejudice, biases and intolerance in the workplace.
- Integrity and transparency:
•Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• Delivers on commitments; manages the organization’s resources reliably and sustainably.
• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.
• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.
•Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• Seeks to raise professional standards in self and others through daily work and activities.
• Adapts quickly to change and is decisive and versatile in face of uncertainty.
• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.
Core Competencies – behavioural indicators level 2
• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.
• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.
• Shares credit for team accomplishments and ensures that the contribution of others is recognized.
• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.
- Delivering results:
•Produces high-quality results and workable solutions that meet clients’ needs.
• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.
• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.
• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.
- Managing and sharing knowledge:
•Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.
• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.
• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.
• Contributes to an environment that is conducive to innovation and learning.
• Proactively seeks responsibility in delivering towards the goals of the Organization.
• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.
• Stands by the actions of team or department, publicly accepting ownership.
• Takes responsibility of own shortcomings and those of the work unit, where applicable
•Speaks and writes clearly and effectively.
• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.
• Listens and seeks to understand without bias, and responds appropriately.
• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.
Managerial Competencies – behavioural indicators level 2
• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.
• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.
• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.
• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.
- Empowering others and building trust:
•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.
• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.
• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.
• Gives proper credit to others, shows appreciation and rewards achievement and effort.
- Strategic thinking and vision:
•Aligns own actions to the Organization’s vision, values and mandate.
• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.
• Identifies key issues/priorities in complex situations and how they may be related to one another.
• Clearly communicates links between the Organization’s strategy and the work unit’s goals.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.
Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.
How to Apply:
Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of the e-mail or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24 06610, Çankaya, Ankara Turkey by the end of 27 October 2021.
Please note that only shortlisted candidates will be contacted.
With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.
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