National Project Officer (FAP) (Ref: VN#TR/2019/147)

IOM istanbul
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İlan Detayları

Vacancy Notice Number:


Position Title:

National Project Officer (FAP)


Special Short Term Graded contract (NOA) until 31 Dec 2019 -with possible extension

Duty Station:

Istanbul- Turkey

Deadline of Applications:

26 July 2019

Number of Vacant Positions:



General Functions:


Under the overall supervision of the Head of Sub-Office in Istanbul and the direct supervision of the Family Assistance Program (FAP) Project Coordinator, the successful candidate will be based in Istanbul and will be accountable and responsible for supporting the day to day management of the FAP unit and its staff. This includes assisting the streamlining of applicant case processing and guiding family members on German Family Reunification (FR) visa applications


Major Duties and Responsibilities:




{C}1.      Assist in the coordination, implementation, and monitoring and evaluation of all aspects of the project.


{C}2.      Verify all conditions in the project proposal signed between IOM and the German government are adhered to by the staff under his/her daily supervision;


{C}3.      Supervise, lead and build capacity of the FAP Migrant Service Assistants in order to implement operations efficiently and effectively;


  1. Implement and monitor day-to-day activities in the FAP in close coordination with the Project Coordinator, including liaising with the German consulate representatives and other relevant stakeholders, as well as coordinating and overseeing logistical/administrative support as requested;


{C}5.      Monitor the implementation of operations, regularly make suggestions on how to improve efficiency and effectiveness and bring problems or issues to the attention of the supervisor in a timely manner;  


  1. Maintain an adequate level of staffing to perform the office duties, and coordinate and follow up on the timely recruitment of project staff as needed. Conduct the performance evaluation of processing staff and take relevant actions in case of underperformance.


{C}7.      Oversee the provision of the correct information on proper completion of application forms; streamline arrangements for receipt of applications including biometric collection; record, dispatch to and follow up on applications and return of passports to the applicants; arrange appointments for visa applicants who require interview at the Consulate, as required.


{C}8.      Responsible for the beginning and end of day reconciliation of all files and visa fees, ensure accuracy, timely accounting, reporting and depositing of all fees collected;


{C}9.      Provide excellent customer service to applicants at all times, in full compliance with the Service Standards.


{C}10.  {C}Ensure data accuracy for all records in Istanbul and report these periodically in a timely manner as per donor requirement; maintain a high degree of skill in using IOM internal software platforms;


{C}11.  {C}Maintain a professional appearance and migrant-friendly demeanour at all times;


{C}12.  {C}Maintain positive working relationships with German Consulate staff locally and with local authorities;


{C}13.  {C}Develop and maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload.


{C}14.  {C}Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions.


{C}15.  {C}Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.


Perform any other duties as may be assigned.


Required Qualifications and Experience:


Education and Experience:



{C}·         University degree or equivalent in Business Management, Social Science or related discipline preferred;

  • Minimum two years of relevant professional experience in a similar setting & capacity; supervisory experience; Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities;
  • Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
  • Previous work experience in international organizations and service industry companies would be an advantage.
  • Strong interpersonal & intercultural skills with an attention to detail.


  • Ability to work effectively and harmoniously with colleagues from varied cultures

{C}·         and professional backgrounds.

  • Ability to meet deadlines and work under pressure.
  • Experience with the following technologies: Windows 7 and NT operating systems; client/server hardware and software; input/output technology, digitizing equipment, internet services and related technologies;





{C}·         Fluency in English and Arabic is required.




Required Competencies



{C}·         The incumbent is expected to demonstrate the following values and competencies:



Inclusion and respect for diversity:

• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.


Integrity and transparency:

• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.



• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.


Core Competencies – behavioural indicators level 2



• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.


Delivering results:

• Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.


Managing and sharing knowledge:

• Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.



• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable



•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias, and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.


Managerial Competencies{C}[1] – behavioural indicators level 2



• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.


Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.


Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values and mandate.

• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

• Clearly communicates links between the Organization’s strategy and the work unit’s goals.





Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.


Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.


Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.


Please be advised that female candidates are encouraged and that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.



How to Apply:


Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sokak No:24 Cankaya, Ankara by the end of 26 July 2019.


Please note that only shortlisted candidates will be contacted.






Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.
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