General Functions:

With the crisis in Syria in its 7th year, a political solution is still to be found as the conflict remain unresolved and the heavy fighting between the government and opposition forces has continued throughout the country generating regional refugee crisis. 3.9 million Syrian refugees are living in neighboring countries, with over 2.7 million in Turkey. While over 260,000 Syrians are living in 25 camps across Turkey, the remaining 2.5 million (accounting for 90%) live outside of camps in urban and rural areas throughout the country.

In line with the Regional Refugee and Resilience Plan (3RP), IOM is providing multiservice assistance for Syrians including transportation, NFIs, support to food, , and support to community centers established by NGOs, reaching approximately 700,000 individuals to date.

Under the overall supervision of the Senior MEAL assistant and the direct supervision of the Community Feedback Assistant (CFA).  The incumbent will be responsible for MEAL data collection at field level in line with IOM policies, standards and commitments.

Major Duties and Responsibilities:

1. Administer quantitative and qualitative data for IOM projects during activity, process, post assistance and outcome monitoring and recording beneficiary responses as instructed.
2. Support collection and documentation of beneficiary feedback during field monitoring visits and share with community feedback assistant CFA.
3. Comply with the requirements necessary for conducting a successful interview and ensuring beneficiary consent before interviews.
4. Support M&E assistants in FGDs organization process and documentation.
5. Follow confidentiality and security procedures to ensure respondent privacy is protected.
6. Conduct initial data quality review at field level before submission to the team leader.
7. Conduct follow up calls to beneficiaries to gather their feedback and closing the feedback in consultation with CFA.
8. Ensure that appropriate tools are used for data collection and documentation through verification with the CFA before data collection.
9. Use M&E gadgets allocated for data collection appropriately and managed well at field level.
10. Support community feedback assistant CFA in information provision sessions to beneficiaries in the field and through help center.
11. Support CFA in distribution of visibility materials for IOM in the field.
12. Perform other duties as may be assigned.

Required Qualifications and Experience:

Education:

• University degree in Business Administration, Social Science, Information Management,or in a related field from an accredited academic institution, with one of relevant professional experience; or;
• Completed High school degree from an accredited academic institution, with three years of relevant professional experience.

Experience:

• Experience in M&E implementation and community-based feedback mechanism is an asset
• Previous experience in quantitative and qualitative data collection or relevant field experience.
• Proven ability in translation from/to Arabic to/from English is required;
• Proven ability to consolidate and validate information from multiple sources; 
• Knowledge in advance excel, power-BI, and statistical analysis, preferred;
• Communication skills, ability to communicate effectively with beneficiaries;
• Ability to set priorities and undertake new tasks quickly;
• Good understanding of and engagement with the humanitarian context and the key principles of accountability, impartiality, neutrality, independence and cooperation;
• Intercultural understanding, sensitivity and adaptability;
• Ability to manage self under pressure and stress, and maintain ethical and professional conduct;

Strives to achieve high quality work and outcomes; analyses and finds creative solutions to problems.

Languages:

• Turkish and Arabic (Fluent)

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.

How to Apply:

Interested candidates are requested to submit their application, including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of e-mail  or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sokak No:24 Cankaya, Ankara by the end of 22 July 2019.

Please note that only shortlisted candidates will be contacted.