General Functions:

With the crisis in Syria in its fourth year, a political solution is still to be found as the conflict remain unresolved and the heavy fighting between the government and opposition forces has continued throughout the country generating regional refugee crisis. 3.9 million Syrian refugees are living in neighboring countries, with over 2.7 million in Turkey. While over 260,000 Syrians are living in 25 camps across Turkey, the remaining 2.5 million (accounting for 90%) live outside of camps in urban and rural areas throughout the country.

In line with the Regional Refugee and Resilience Plan (3RP), IOM is providing multiservice assistance for Syrians including transportation, NFIs, support to food kitchens, voucher distributions, and support to community centers established by NGOs, reaching approximately 500,000 individuals to date. Under the overall supervision of the Monitoring and Evaluation Officer and the direct supervision of the Monitoring and Evaluation assistants, the successful candidate will be mainly responsible for field level accountability and feedback mechanisms, making sure AAP mechanisms are applied and reporting complaints and feedback mechanisms for IOMs Refugee projects.

Under overall supervision of Project Manager and direct supervision of Technical Cash Officer, the candidate will perform the following tasks.

Major Duties and Responsibilities:

1. Door to door data collection of IOMs multisector assessments tool
2. Central data collection of IOMs multisector assessments tool
3. E-cards activation and distribution process
4. Operational setup and preparations of distribution sites
5. Call center activities to follow up beneficiary complaints
6. Markets monitoring during purchase days
7. Crowd control activities
8. Information provision for beneficiaries
9. Supporting MEAL and Public Information departments when requested
10. Perform such other task as may be assigned.

Required Qualifications and Experience:

Education:

• University degree in Social Science, Business Administration or a related field from an accredited academic institution, with one year of relevant professional experience:

Experience:

• Previous experience in data collection and crowd control or relevant field experience;

• Proven ability to communicate effectively with beneficiaries;

• Ability to set priorities and undertake new tasks quickly;
• Intercultural understanding, sensitivity and adaptability;
• Ability to manage self under pressure and stress, and maintain ethical and professional conduct;

Strives to achieve high quality work and outcomes; analyses and finds creative solutions to problems.

Languages:

• Turkish and Arabic (Fluent)
• English (Advantage)

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 1

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.

How to Apply:

Interested candidates are requested to submit their application, including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of e-mail  or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sokak No:24 Cankaya, Ankara by the end of 17 July 2019.

Please note that only shortlisted candidates will be contacted.