Job Title: Operations Director
Department: Humanitarian Assistance
Reports to: Country Director
The Operations Director oversees the procurement, logistics, administration, and IT departments for the Global Communities whole of Syria and Turkey country programs with a focus on supporting program implementation. This role ensures adherence to and compliance with GC policies and procedures and donor regulations and plays a critical role in country office risk management.
PRIMARY JOB RESPONSIBILITIES
- Oversee procurement processes, including the oversight and effective management of drafting and/or reviewing RFPs and RFQs, conducting bid analyses and evaluations, drafting procurement contracts, and reviewing contract deliverables.
- Ensure the maintenance of accurate and complete files of procurement documentation.
- Review all procurement processes and actions for compliance with donor rules and regulations, as well as Global Communities' policies.
- Ensure all procurements are well-planned, tracked, and reasonably priced.
- Maintain and conduct regular reviews of the Procurement SOP ensuring its compliance with the FFAM (Field Finance and Admin Manual), donor rules and regulations, and local laws/ norms in areas of operation.
- Oversee logistics processes to procure, store, and distribute stock, supplies, and services for the timely delivery of project objectives.
- Manage the tracking of all supplies, equipment, and materiel in transit, through its receipt, storage, and onward distribution.
- Manage and share pipeline and supply chain information, ensuring that program staff are well-informed and well-prepared for incoming goods and materials. Ensure timely reporting on stock status to help program staff with planning of stock replenishment. Oversee all matters and logistics relating to vehicle and motorcycle transport and fuel management, to ensure all vehicles are insured, managed correctly, being driven safely, and maintained appropriately, damages are reported, and vehicle equipment (tools, communications, etc.) are complete and serviceable; and that usage of fuel is correctly managed, logged and recorded.
- Support and strengthen country office procedures and policies as necessary for the effective management of the emergency supply chain, vehicle fleets, communication systems, and the logistics components of the emergency response program.
- In collaboration with program teams, coordinate all field-based logistics in support of active programming, including supply chains, and vehicle movements.
- Management of Gaziantep office, IT, liaison, and maintenance staff.
- Ensure close follow-up and information sharing on host country legal issues and the regulatory environment.
- Oversee asset management, tracking, and reporting.
- Follow up and maintain guidance regarding processes of registration, visa, residency, and work permits for GC staff.
- Ensure appropriate and relevant liaisons with Government of Turkey authorities pertaining to project implementation and the regulatory environment
- Keep relevant management and staff updated on all cross-border points access issues/ information etc. and ensure strong relationships with all relevant actors, including border authorities.
- Ensure governing policies and best practices in Operations are followed and adhered to and that the Operations department coordinates well internally and with all other GC departments
- Contribute to work plans and other deliverables as required.
- Provide training and mentoring to local staff and local partner organizations on operations, administration, logistics, and procurement.
- Directly supervise a team of approximately 30 local national staff and provide technical oversight/ support to GC operations teams based in Syria and Iraq.
- Manage and support the Security Management team ensuring that reports/analyses are relevant, timely, and submitted regularly and on an ad hoc basis as required.
- Keep abreast of the security situation in all areas of operation.
- Travel regularly, when/ where accessible, to GC project sites providing mentoring and support to operations department team members
- Takes a more hands-on role when required due to team member absences, sickness, etc.
- All other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated understanding of and adherence to humanitarian principles
- Excellent oral and written communication skills, coordination skills, analytic skills, interpersonal skills, team management skills
- Demonstrated ability to work effectively, both independently and in a team environment, in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
- Fluency in English, and working knowledge of Arabic/or Turkish are highly desirable.
- Experience managing teams in conflict zones.
- Experience working with local national staff and building local capacity.
EDUCATION and/or EXPERIENCE
- Master’s Degree in a related field or equivalent relevant experience
- A minimum of 8 years of international humanitarian experience, including at least 4 years specifically focused on operations, procurement, and logistics.
- Proficient in USAID rules and regulations; prior experience working on USAID, BHA-funded programs preferred and other donors such as UN, ECHO, FCDO, etc.
- Experience with remote management preferred.
- Prior experience in the Syria humanitarian response essential
Global Communities is an equal opportunity employer. As an international humanitarian organization, we highly respect and value diversity and ensure that all qualified applicants receive consideration solely based on required experience and capabilities regardless of their race, color, gender, sexual orientation, age, ethnicity, religion, disability, or marital status. All Global Communities employees, regardless of their position, are prohibited from engaging in any form of discrimination, harassment, exploitation, or abuse (physical, sexual, emotional, or verbal), or in any other way breaching the rights of others to thrive in a safe and supportive environment.
We consider Humanitarian Principles as an integral part of our relief and humanitarian work across the globe and are fully committed to promoting the recognition of human rights, especially the safeguarding of children, women, and adults at risk. We believe we are accountable to those in the communities we serve, and as such, it is our responsibility to ensure that, we as an organization, must not contribute in any way to harming or exposing those communities to further risk. Global Communities applies zero tolerance to any act of exploitation, abuse, harassment, and discrimination in every aspect of its work.
Therefore, as part of our recruitment process, a range of pre-employment checks/screenings will be conducted in conformity with Global Communities’ Safeguarding Policies.
Level of contact with children for this position
- Global Communities does not charge any fees at any stage of the recruitment process.
We envision a world where everyone has the freedom, means and ability to live and prosper with dignity.
Our mission is to create long-lasting, positive and community-led change that improves the lives and livelihoods of vulnerable people across the globe.
About Global Communities
We don’t tell the community what to do, they tell us.
Global Communities is a global development organization committed to working in partnership with communities worldwide to bring about sustainable, impactful changes that improve the lives and livelihoods of the vulnerable.
Development is not something we do for people; it is something we do with them. We believe that the people who understand their needs best are the people of the community itself.
We make a difference by engaging with communities, governments, the private sector, and NGOs as partners for good—bringing together complementary strengths and shared responsibilities to work toward common goals.
Global Communities has existed for more than 60 years. Until 2012, we were known as CHF International and, before that, the Cooperative Housing Foundation. We are a non-profit organization.
What distinguishes our work?
The power of what we do lies in our ability to develop relationships that put the people of the community at the forefront of their own development. Enriched by the ability to build trust and understanding, it is our heartfelt focus on community and partnership that distinguishes our work.
Global Communities currently works in more than 20 countries around the world in Africa, Asia, Europe & the Caucasus, Latin America & the Caribbean and the Middle East.