General Functions:

Under the overall supervision of the Protection and Resilience Officer and Project Field Coordinator and direct supervision of Senior Project Assistant, the incumbent will be responsible for providing counselling, case management, information dissemination and referral services as a part of ECM team.

Major Duties and Responsibilities:

1. Work closely with ECM Senior Protection Assistant, and ECM support staff, to follow up on internal and external referrals to the project and conduct relevant assessments deciding on the most appropriate response.
2. Accompany the cases when required and provide information dissemination in line with the national rules and regulations.
3. Monitor and ensure the case management referrals are tracked in the available online recording and reporting tools, inputting new cases and updating information as required.
4. Respond to the needs of referred cases, as per the criteria and guidelines of the case management fund, ensuring that the support is protection and gender sensitive and follows the Project SoPs
5. When required prepare and track Purchase Requests, Payment Request Forms, and other required documents to ensure coordination with the relevant internal support units.
6. Ensure that the project expenditures are in line with the project objectives and protection principles in close coordination with the direct supervisor and senior managers units.
7. Provide trainings for IOM staff and other protection actors on LGBTI, Protection Mainstreaming and Case Management Principles or on ad hoc topics.
8. Develop and maintain positive relations with external partners on case management and referral related matters and provide information about IOM’s protection and case management activities.
9. Attend protection sector working group meetings and other case management meetings at the local level, represent IOM when required and report the meetings accordingly.
10. Support the Refugee Response Programme with other tasks when required and undertake visits to the field.
11. Support the direct supervisor on regular reporting processes and support to develop reporting and tracking tools.
12. Work in close coordination with other units to ensure proceedings are in line with IOM Internal support mechanisms and guide ECM colleagues in this regard when needed.
13. Perform such other duties as may be assigned.

Required Qualifications:

Education

• University degree in Political Science, International Relations, Sociology, Social Science or a related field from an accredited academic institution, with three years of relevant professional experience; or
• Completed High school degree from an accredited academic institution, with five years of relevant professional experience.

Experience:

• Experiences in case management, protection, support activities in emergencies or field related activities.

Languages:

• Fluency in English and Turkish is required.
• Working knowledge of Arabic is advantageous.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Core Competencies – behavioural indicators level 1

• Teamwork: Establishes strong relationships with colleagues and partners; relates well to people at all levels.

• Is fully aware of the team purpose, respects and understands individual and collective responsibilities.

• Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.

• Coordinates own work with that of the team to meet agreed priorities and deadlines.

• Delivering Results:

•Produces quality results and provides quality services to clients.

• Meets goals and timelines for delivery of products or services.

• Shows understanding of own role and responsibilities in relation to expected results.

• Managing and sharing knowledge:

• Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.

• Accountability:

•Accepts personal responsibility for quality and timeliness of work.

• Operates in compliance with organizational regulations and rules.

• Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.

• Communication:
• Presents information using language and sequence of ideas that is easy for recipients to understand.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Türkiye will be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail to iomtrjobs@iom.int or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24  06610, Çankaya, Ankara Türkiye by the end of 27 March 2023.

Please note that only shortlisted candidates will be contacted.