General Functions:  

Under the overall supervision of the MPA Programme Manager and direct supervision of the Operations Officer in Istanbul, Turkey, the incumbent will be responsible for providing support to MPA activities within the mission, primarily in regards to Assisted Voluntary Return and Reintegration and assistance for vulnerable migrants.

Major Duties and Responsibilities:

1. Provide specific return counseling services and information on Assisted Voluntary Return and Reintegration (AVRR) to vulnerable migrants and victims of trafficking (VoTs) in Turkey.
2. Organize and facilitate return journeys for migrants to Countries of Origin (CoO) in co-operation with relevant Embassies/Consulates and Turkish governmental authorities (Provincial Directorates of Ministry of Interior Directorate General of Migration Management), while giving special support to vulnerable migrants.
3. Coordinate with IOM missions in CoO to organize provision of reception and other post-arrival assistance to voluntary returnees.
4. Provide administrative support to the MPA Division’s liaison and stakeholder engagement activities as required.
5. Provide inputs to senior staff for reports, presentation and other documentation for public information activities, including for social media as required.
6. Implement provision of in-cash and in-kind reintegration assistance for vulnerable migrants and VoTs returning to their country of origin (CoO), including evaluation of migrant entitlements, collection of documents, contact with relevant parties in CoO, follow-up of cases and updating databases accordingly.
7. Coordination with the Finance Department regarding financial processes for return and reintegration assistance in coordination with management.
8. Provide direct assistance (including AVRR) to victims of trafficking (VoTs) including (but not limited to) conducting interviews, developing caseplans, accompanying VoTs to access services and return home, and engaging with stakeholders regarding the provision of all stages of assistance.
9. Provide technical advice to the MPA team on the provision of assistance for vulnerable migrants and VoTs as required.
10. Support liaison with national authorities including shelters, DGMM, PDMMs, Removal Centers on assisting VoTs in coordination with the National Officer and MPA PM.
11. Enter, compile, update and share data on migrants assisted by the MPA Unit in coordination with the supervisor and MPA PM.
12. Perform general administrative duties.
13. Undertake duty travel within Turkey as well as abroad as required.
14. Perform such other duties as may be assigned

Required Qualifications:

Education:

• Having a bachelor’s degree in a relevant field (e.g. sociology, gender studies, social work, law, migration, political science)

Experience:

• Two years experience in a relevant field
• Previous work experience in an international or governmental organisation
• Experience liaising with government authorities and other national/international institutions
• Experience providing case-management and/or direct assistance to vulnerable individuals
• Experience working with migrants, refugees, and/or victims of trafficking desirable
• Experience working within a multi-cultural environment desirable
• Experience in the use of electronic databases desirable
• Female applicants are encouraged to apply

Languages:

• Fluency in English and Turkish is required.
• Working knowledge of Arabic or Farsi, or Urdu or Pashtu or Russian or French is advantageous.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

• Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.
• • Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.
• • Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.
• • Challenges prejudice, biases and intolerance in the workplace.
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• Integrity and transparency:

• Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.
• • Delivers on commitments; manages the organization’s resources reliably and sustainably.
• • Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.
• • Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.
• • Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.
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• Professionalism:

• Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.
• • Seeks to raise professional standards in self and others through daily work and activities.
• • Adapts quickly to change and is decisive and versatile in face of uncertainty.
• • Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.
• • Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Core Competencies – behavioural indicators level 1

• Teamwork: Establishes strong relationships with colleagues and partners; relates well to people at all levels.

• • Is fully aware of the team purpose, respects and understands individual and collective responsibilities.
• • Willingly puts in extra effort without being asked and adopts a "hands-on" approach whenever necessary to achieve team objectives.
• • Coordinates own work with that of the team to meet agreed priorities and deadlines.

• Delivering Results:

• •Produces quality results and provides quality services to clients.
• • Meets goals and timelines for delivery of products or services.
• • Manages time and resources efficiently, monitoring progress and making adjustments as necessary.
• • Shows understanding of own role and responsibilities in relation to expected results.

• Managing and sharing knowledge:

• •Keeps abreast of new developments in own field of competence and creates opportunities for knowledge management initiatives.
• • Shares knowledge and learning willingly, and proactively seeks to learn from the experiences of others.
• • Puts new learning into practice and draws on diverse sources of ideas and inspiration.
• • Contributes to the identification of improvements to work processes and assists in implementing them.

• Accountability:

• •Accepts personal responsibility for quality and timeliness of work.
• • Takes ownership of all responsibilities within own role and honours commitments to others and to the Organization.
• • Operates in compliance with organizational regulations and rules.
• • Accepts and gives constructive criticism; acknowledges and corrects mistakes and apply lessons learned for improvement.

• Communication:

• •Presents information using language and sequence of ideas that is easy for recipients to understand.
• • Adapts communication to the recipient’s needs, asks questions to clarify, and exhibits interest in having two-way communication.
• • Encourages others to share their views, using active listening to demonstrate openness and to build understanding of different perspectives.
• • Listens carefully and genuinely to the views and positions of others; acts on received information.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sok. No:24  06610, Çankaya, Ankara Turkey by the end of 13 November 2020.

Please note that only shortlisted candidates will be contacted.