PSS Officer (Partnerships) - National Post (Ref: CW_PSSOP_311219)

Concern Worldwide Şanlıurfa
Tam Zamanlı 1-3
İngilizce (C2, Level 6, Advanced),Türkçe (C2, Level 6, Advanced)
Bu ilan yayından kaldırılmış Görüntülenme : 959


İlan Detayları

About Us: Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern has been working in Turkey since August 2013, delivering multi-sector programmes in response to the needs of the most vulnerable community members. Part of Concern Turkey’s strategy is to work with and strengthen the capacity of Turkish NGOs (particularly those that are medium- and smaller-sized operating at provincial and district level). Building local capacity is central to Concern’s work and working in partnership with local institutions is a means of reaching that objective (Concern Worldwide Strategy 2016–2020). Concern is well-placed to invest in strengthening and building on the capacity of local NGOs in Turkey based on its presence in the country, knowledge gained from its partnership projects and global experience to date, as well as the increasing maturity of Turkish NGOs in the country. In line with this strategy, Concern is currently looking for a potential candidate for the Psychosocial Support (PSS) Officer position to support implementing partners with protection and PSS activities.

Job Title:                              PSS Officer (Partnerships)

Location:                             Sanliurfa, Turkey with extensive travel to the field

Reporting line:                    Education Programme Coordinator

Working closely with:        Protection Programme Manager, Partnerships Manager

Contract Length:                Fixed term, 8 months (extendable)

Job Grade:                          D

Job Purpose: The PSS Officer will be responsible for ensuring the delivery of quality psychosocial support activities by Concern’s implementing partners. The officer will work closely with partner PSS Facilitators, Officers and psychologists to ensure quality of services provided to beneficiaries. The Officer will work in close collaboration with the Protection and Education teams and Partnerships unit in Concern Turkey to ensure integrated, consistent and relevant service provision.

Main Duties and Responsibilities:

  1. Support to Partner Programme Implementation (40%)

  2. Ensure the quality of partners’ programme implementation and monitoring of PSS and Caregiver Engagement activities.

  3. Ensure the effectiveness of the PSS selection criteria and respect of agreed processes in the identification of potential beneficiaries for PSS and Caregiver Engagement.

  4. Supervise and follow up on referrals of children enrolled in PSS and their families when further specialized services are required, according to agreed referral pathways (internal and external).

  5. Identify and share any technical problems faced, potential risks and proposed solutions.

  6. Technical Supervision of Partner PSS Staff (40%)

  7. Coach, train, supervise and mentor partners’ staff, including communicating clear expectations, providing regular and timely positive and constructive performance feedback.

  8. Use the PSS and Caregiver Engagement supervision and observation tools to ensure quality criteria is met during service provision.

  9. Develop and deliver relevant training and capacity building opportunities to partners in consultation and collaboration with Education and Protection staff based in Sanliurfa.

  10. Support the creation of the weekly planning for partner psychologists, PSS facilitators and related officers.

  11. Contribute to the maintenance of an up-to-date service mapping of the service providers operating in partners’ coverage area and take proactive steps to remain informed about the available services. 

  12. Support the promotion of staff care and well-being.


  1. Monitoring and Reporting (10%)

  2. Support partners to use the existing PSS and Caregiver Engagement monitoring tools effectively.

  3. In collaboration with the MEAL team, support the improvement of existing databases and tools and the development of new tools when necessary.

  4. Corroborate the monitoring of the program, including baseline data, secondary data, reviews and end line surveys, donor reporting and internal/external evaluations.

  5. Develop monthly data analyses to share with relevant departments and anticipate any potential challenges related to the achievement of project indicators.

  6. Coordination and Representation (10%)

  7. Attend the relevant protection technical working group and cluster meetings as required.

  8. Share information on Concern’s activities and interventions, as well as case studies, success stories and lessons learned.

  9. Liaise and collaborate with relevant PSS, protection and education actors to update the service map as required.

  10. Maintain positive relationships with partners and other actors working on the humanitarian response.

Minimum Education, Qualifications & Experience Required:

  • University degree in psychology, education, social work, sociology or other relevant field

  • Fluency in Turkish; proficiency in English

  • Two years of experience in the Education or Protection sectors or in sub-sectors of Child Protection and/or MHPSS

  • Experience working in partnership with local organisations on protection, education and/or PSS programming

  • Experience in reporting and quality assurance

  • Experience developing capacity building and monitoring plans, as well as delivering context-specific trainings

  • Strong communication skills

Preference will be given to candidates who have:

  • Proficiency in Arabic

  • Experience in working in or with NGOs

  • Proficiency in Word and Excel

  • Familiarity with logistics, HR, Finance, and administrative processes

  • Ability to organize and prioritize workload, using initiative when appropriate

  • Good team player, flexible and capable of working with a multinational country team; politically and culturally sensitive

  • Ability to cope with stress and work under pressure, often to strict deadlines

  • Well-developed analytical and problem solving skills; patient and adaptable

If you feel that your qualifications and experience match our requirements, and you share a commitment to Concern’s values, please send both a covering letter and an up-to-date CV.

Please note, both CV and cover letter should be in English and the role you are applying for set out clearly in the email subject-header

Equal opportunities: Concern values diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, age, sexual orientation, disability, class, caste or religion.

  • Please detail the position applied for in the email subject-header

  • Only short-listed candidates will be contacted for interview

  • Application Closing Date: 31.12.2019

    Concern Code of Conduct and its Associated Policies

    Concern has an organizational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organization, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organization to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies.

Concern Worldwide

Concern Worldwide works with the world's poorest people to transform their lives.
We are an international humanitarian organisation dedicated to tackling poverty and suffering in the world’s poorest countries.
We work in partnership with the very poorest people in these countries, directly enabling them to improve their lives, as well as using our knowledge and experience to influence decisions made at a local, national and international level that can significantly reduce extreme poverty. In 2015, we positively impacted the lives of 22.5 million people.
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