Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

General Functions:

Under the overall  supervision of the Family Assistance Program (FAP) Project Coordinator and the direct supervision of the HQ IBM IMCT Officer, and the administration supervision of the Head of Sub-Office, the successful candidate will be based in Istanbul and will be accountable and responsible for the day-to-day Information Management and Communication Technology solutions monitoring, training and problem solving for the German Family Reunification (FR) visa application process.

Major Duties and Responsibilities:

1. Manage and coordinate on the FAP ICT infrastructure with responsibility for review, testing, support and implementation of system upgrades or patches, IT inventory, retired equipment and documentations, provide the highest level of IMCT support and customer service to IOM FAP Country Offices;
2. Maintain the technical communications and good relations with local ICT vendors/ISP to ensure the smooth and proper support to the ICT applications and project's needs.
3. Provide training to IOM FAP staff in the country offices to use of Microsoft Dynamics 365, Reports Generation, use of CISCO Contact-Center and Jabber, maintain IOM’s Data Protection Principles into all FAP ICT solutions, service delivery, and to ensure the timely reporting of non-compliance matters;
4. Ensure that all IMCT requests are addressed in a timely and accurate manner, while efficiently advising on allocating resources and support where required, assisting the FAP Team in Country Offices, including troubleshooting or on-site support as required;
5. Work closely with other developers, UX designers, business and system analysts, to support the team on development of new initiatives related to FAP;
6. Analyze and implement new solutions requirements, by writing efficient code and identify the areas for modification in existing solutions including bug fixing as per the project’s requirements, and effective KPIs for IBM objectives;
7. Ensure the required performance and stability of network services, applications and databases, LAN, WAN, messaging, internet connectivity, etc., to prevent/minimize the downtime or service interruptions. Ensure daily monitoring and adequate completion of backups and the regular updating of the FAP Management Tools (MS Dynamic 365) with all required information and other relevant applications;
8. Participate in the analysis of requirements against the existing systems to achieve the best performance of the application management systems, sub-systems, database, integrated software components, installation, regular maintenance, computers, and peripherals in the FAP Country Offices;
9. Keep track of the platform activities for both project and maintenance, participate to key projects phases (ideation, planning, start, transition to maintenance, and delivery etc.);
10. Deploy the software tools, workflow, processes and metrics whether on the cloud or on primes, depending to the project’s initiatives, business needs and requirements;
11. Perform other related duties as may be required.

Required Qualifications:

Education:

• Completed University degree, preferably post-graduate degree in Computer Engineering/Computer Science from an accredited academic institution or a combination of relevant education and professional experience;
• Holder of Microsoft Dynamics 365 and FortiGate security and infrastructure are required, Microsoft SharePoint forms & BI are advantageous elements.

Experience:

• A minimum 5 years professional experience in networking, Software support & Cluster environments (LAN/WAN) and Tier 2 remote network/desktop support;
• Experience in the administration of Windows server/Microsoft (2019/O365) applications in a multi-site environment, TCP/IP, Antivirus Software, ICT utilities, Database and web applications administration.
• Minimum 4 years of experience in software, backend and front-end development.
• Advanced knowledge of relational databases, SQL, SharePoint Forms, MySQL.

Languages:

• Fluency in English and Arabic is required.
• Working knowledge of Turkish is advantageous.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.

• Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.

• Professionalism:

Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.

Core Competencies – behavioural indicators level 2

• Teamwork:

• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

• Delivering results:

•Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

• Managing and sharing knowledge:

•Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.

• Accountability:

• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable

• Communication:

•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias, and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.

Managerial Competencies[1] – behavioural indicators level 2

• Leadership:

• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

• Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.

• Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values and mandate.

• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

• Clearly communicates links between the Organization’s strategy and the work unit’s goals.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that female candidates are highly encouraged and that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail or to IOM Birlik Mahallesi Sehit Kurbani Akboga Sokak No:24 Cankaya, Ankara by the end of 14 June 2021.

Please note that only shortlisted candidates will be contacted.

[1] As applicable.