Senior Programme Support Assistant (Access) (Ref: SVN#TR/2020/44)

IOM Gaziantep
Tam Zamanlı
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İlan Detayları

Vacancy Notice Number:


Position Title:

Senior Programme Support Assistant (Access)

Duty Station:



6 Months Special Short Term Graded Contract(G6)–with possible extension

Deadline of Applications:

9 March 2020  

Number of People to be hired



Internal and External Candidates


General Functions:  

The IOM is the only international inter-governmental agency with a specific mandate for migration and is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing technical expertise to governments, migrants and host communities through a wide range of sustainable solutions contributing to end forced migration and/or improve displacement conditions.


As a member of the UN Humanitarian Country Team in Syria and all concerned neighbouring countries (Jordan, Lebanon, Iraq, and Turkey), the IOM Director General has activated the L3 Emergency SOPs to enhance organizational humanitarian assistance and priorities related to IDPs, refugees and returnees, and is actively participating in the emergency response within this rapidly changing humanitarian context. The United Nations Security Council (UNSC) voted on and passed an amended renewal UNSC Resolution 2165, which authorises the UN to deliver cross-border aid into Syria, allowing UN and its partners to provide cross border assistance from Turkey to Northern Syria for the first half year in 2020.  


Per HNAP Demographic Report (September 2019), there are more than 6 million IDPs in Syria (30% of population).  5.528 million Syrians are displaced out of camps, while almost 600,000 are displaced in camps Internally Displaced Persons (IDPs) are predominantly located in the northwest of the country (Idleb and Aleppo – 38%) In Idleb IDPs are exposed to multiple protection risks related to ongoing hostilities, the impact of which continues to heavily impact civilians. Multiple displacements, which are highly destabilising for an already insecure population group, are unfortunately the norm. In total, 60 percent of IDP HHs have been displaced more than one time and a significant 17 percent (just under one in five) have been displaced four or more times. For IDPs in Idleb, the total rate of households having had suffered multiple displacements is as high as 77 percent; perhaps relatedly, shelter conditions in the governorate are dire, with 25 percent of households living in critical shelters.


The political and security context in North West Syria remains highly volatile, with military operations and armed hostilities continuously affecting IDPs, host communities and humanitarian staff in both Idleb and Aleppo. Furthermore, a variety of actors and stakeholders continue to pose challenges for the implementation of projects in line with principled humanitarian action (interference into humanitarian activities, aid diversion attempts etc.). Hence, enabling meaningful humanitarian access in line with humanitarian principles remains an absolute priority for IOM North West Syria Cross Border programming.  


Under the overall supervision of the Senior Programme Coordinator (Cross Border) in Gaziantep and the direct supervision of the Programme Officer (Access), the incumbent will assist in the IOM access work, including IOM Areas of Operation and Access Mapping, IPs access reporting and Access Capacity Building, to ensure meaningful humanitarian access across IOM NWS Cross Border Projects.  

Major Duties and Responsibilities:

  1. In close communication with Implementing Partners, identify and process all the access constraints encountered through the IOM Access Constraints Reporting tool.
  2. Follow up with Implementing Partners on timely and comprehensive access reports submission.
  3. Assist in the liaison with IOM Implementing Partners on Access related matters to create and develop awareness about its importance and the need of reporting access issues.
  4. Coordinate with internal IOM units that are engaged in data collection and analysis, e. g. Information Management and M&E.  
  5. Support the capacity building of Implementing Partners in identifying access constraints and formulating adequate responses on the field and HQ level (e. g. negotiation approaches, best practices, reporting etc.) through regular engagement with IPs and Access workshops.
  6. Formulate adequate responses to access incidents in an efficient and timely manner and in coordination with IOM project teams. Depending on nature of the access incident, this can include consultations with other stakeholders, guidance of Implementing Partners on action points and direct/indirect negotiation with involved parties. 
  7. Contribute with data collection and information provision to ad hoc access updates and the weekly Access analysis report. The weekly report includes operationally relevant and valuable updates on contextual changes, the security situation in NW Syria, access constraints and mitigation measures.
  8. Maintain the IOM Areas of Operation and Access Map in coordination with all PMs and IM unit.
  9. Regularly monitor homepages and social media (Facebook etc.) of relevant NSAGs (Non-state armed Groups) and other relevant parties.
  10. Assist with informal oral and written translations, key communications, etc. from Arabic to English and vice versa. 
  11. Perform such other duties as may be assigned. 


Required Qualifications:


  • University degree in Social Sciences, International Relations, Business Administration, Engineering, or a related field from an accredited academic institution with four years of relevant professional experience; or  
  • Completed High School degree from an accredited academic institution with six years of relevant professional experience.


  • Experience working in Access related fields (including security)
  • Experience in emergency operations and programs (preferably Cross Border operations)
  • Familiarity with the Syrian context.
  • Experience with coordination (partners, clusters, OCHA), including communicating and report writing in English.
  • Experience working with international humanitarian organizations, non-governmental or governmental institutions/organizations in a multi-cultural setting.
  • Experience leading or supporting capacity building of team staff, sub implementing partners, etc.
  • Proficient use of Microsoft software such as Word, Excel, and PowerPoint and other software such as KoBo toolbox, etc.
  • Ability to draft clearly and concisely


  • Fluency in English and Arabic is required.
  • Working knowledge of Turkish is advantageous.


Required Competencies

The incumbent is expected to demonstrate the following values and competencies:


Inclusion and respect for diversity:

Shows respect and sensitivity towards gender, culture, ethnicity, religion, sexual orientation, political conviction and other differences.

• Encourages the inclusion of all team members and stakeholders while demonstrating the ability to work constructively with people with different backgrounds and orientations.

• Promotes the benefits of diversity; values diverse points of view and demonstrate this in daily work and decision making.

• Challenges prejudice, biases and intolerance in the workplace.

Integrity and transparency:

Upholds and promotes the Standards of Conduct and Unified Staff Regulations and Rules.

• Delivers on commitments; manages the organization’s resources reliably and sustainably.

• Embraces and encourages transparency, balancing this with the need for discretion and confidentiality as appropriate.

• Maintains impartiality and takes prompt action in cases of unprofessional or unethical behaviour.

• Does not abuse one’s position and acts without consideration of personal gain. Is motivated by professional rather than personal concerns.


Demonstrates professional competence and mastery of subject matter and willingness to improve knowledge and skills.

• Seeks to raise professional standards in self and others through daily work and activities.

• Adapts quickly to change and is decisive and versatile in face of uncertainty.

• Shows self-control and persistence when faced with difficult problems and remains calm in stressful situations.

• Is conscientious and efficient in meeting commitments, observing deadlines and achieving results.


Core Competencies – behavioural indicators level 2


• Fosters a sense of team spirit by developing a shared understanding, accountability and enthusiasm for the team’s work.

• Displays a high level of cultural awareness, sensitivity to different ways of working and leverages individual strengths in order to build a better team.

• Shares credit for team accomplishments and ensures that the contribution of others is recognized.

• Helps create a positive team spirit, putting aside personal considerations to help the team achieve its goals.

Delivering results:

•Produces high-quality results and workable solutions that meet clients’ needs.

• Anticipates constraints, identifies solutions and takes responsibility for addressing critical situations.

• Monitors own and others’ work in a systematic and effective way, ensuring required resources and outputs.

• Aligns projects with Organization’s mission and objectives and demonstrates a good understanding of the impact of team’s and own work on external and internal counterparts.

Managing and sharing knowledge:

 •Disseminates and shares knowledge openly and actively contributes to knowledge/network communities for topics relevant to area of expertise.

• Encourages knowledge-sharing across units/departments and ensures that knowledge is captured, recorded and disseminated appropriately.

• Builds networks for the effective communication and exchange of knowledge and ideas and puts others into contact with various sources of knowledge.

• Contributes to an environment that is conducive to innovation and learning.


• Proactively seeks responsibility in delivering towards the goals of the Organization.

• Plans and organizes work with a clear and deliberate focus, ensuring commitments are easily identified and progress is widely communicated.

• Stands by the actions of team or department, publicly accepting ownership.

• Takes responsibility of own shortcomings and those of the work unit, where applicable


•Speaks and writes clearly and effectively.

• Seeks to share information with others, with due respect for diversity and the confidentiality of specific sensitive information.

• Listens and seeks to understand without bias, and responds appropriately.

• Shares information and keeps others up to date; actively seeks others' views and ideas and respects their contribution.

Managerial Competencies[1] – behavioural indicators level 2


• Assigns responsibilities fairly and manages performance, taking account of individual strengths, workloads and interests.

• Is inclusive in decision-making and actively seeks feedback from team members and colleagues in order to identify opportunities for improvement.

• Takes sound and timely managerial decisions that are consistent with the Organization's vision and purpose.

• Establishes and maintains relationships with a broad range of stakeholders to understand needs and gain support.

Empowering others and building trust:

•Delegates appropriately to make the most of others’ talents, clarifying expectations and allowing autonomy in important areas while providing necessary support.

• Encourages others to take responsibility for their performance; promotes ownership, responsibility and accountability for desired results at all levels.

• Creates an atmosphere of trust and confidence in which others can talk and act without fear of repercussion.

• Gives proper credit to others, shows appreciation and rewards achievement and effort.

Strategic thinking and vision:

•Aligns own actions to the Organization’s vision, values and mandate.

• Translates strategic direction into short and medium-term plans and objectives for own team; revises objectives to reflect changes in organizational goals.

• Identifies key issues/priorities in complex situations and how they may be related to one another.

            • Clearly communicates links between the Organization’s strategy and the work unit’s goals.



Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

Please be advised that this is a local position and as such only applications from candidates with a valid residence / working permit residing in Turkey will be considered.


How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating  name of the position applied with its VN number in the subject line of the e-mail by the end of 09 March 2020.

Please note that only shortlisted candidates will be contacted.


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.
With 165 member states, a further 8 states holding observer status and offices in over 100 countries, IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced people.
The IOM Constitution recognizes the link between migration and economic, social and cultural development, as well as to the right of freedom of movement.
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