General Description of the Programme:
GOAL an International Humanitarian Organisation has had a presence in Turkey since 2013 and has been contributing to the migrant response since 2016 with a focus on responding to needs in health service delivery, social safety nets and the protection of vulnerable and marginalised migrants in southern Turkey.
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households.
Overview of the Link Program
GOAL seeks Community Access Officer (CAO) for its ECHO-funded LINK program. The program aims to connect vulnerable and marginalized communities to available state and non-state services in Ankara, Gaziantep, Sanliurfa and Adana using the outreach, advocacy and Individual Protection Assistance (IPA) approaches. Link will address and mitigate protection concerns of the vulnerable/marginalized refugees through provision of critical information and raising their awareness on their rights, obligations and services available in Turkey, by sensitization/advocacy (targeting key stakeholders and service providers, etc.) activities and Individual Protection Assistance (IPA) services to assist vulnerable individuals to access to basic, social and protective services available under the provisions of Temporary and International Protection regulations in Turkey. In Gaziantep and Sanliurfa the program will exclusively target the semi-nomadic groups including Dom and Abdal currently excluded from most services.
Based in Gaziantep and managed by the protection and inclusion coordinator (PICO), the position holder will be supporting and working in close collaboration with Link teams operating in Adana, Urfa and Gaziantep, particularly with the Deputy Program Managers (DPMs), IPA team leaders, IPA workers and with the statutory services officers (SSOs). Overall, she/he will be responsible for the GOAL’s Link service mapping and management of interagency referrals, follow ups and feedback mechanisms in the southeast region of Turkey. Specifically, the Social Services Officer will support and promote the protection and wellbeing of individuals whose cases require accessing to services and assistances provided by local, national, international NGOs and UN agencies in the southeast region, by developing and sustaining a functioning external referral pathway with the above categorized organizations.
General Functions of the role
- Work with Link teams and other professionals from a range of organizations to develop services that deliver the best possible outcomes for vulnerable/marginalized individuals and their families.
- Work co-operatively with other agencies and stakeholders, particularly with the local, national, international NGOs, local CBOs and UN agencies.
- Contribute to forums, coordination and working groups meetings, as agreed upon with the line manager, to develop and nurture fruitful referral partnerships.
- Develop and sustain a functioning referral pathway with the local, national, international NGOs, local CBOs and UN agencies in the southeast region.
- Collate information regarding service gaps and policy changes, etc. in the region to inform Link service development.
- At all times, be up-to-date on his/her knowledge on the local service and assistances available in the southeast region for appropriate referrals.
- Ensure adherence to internationally recognized protection principles, standards and relevant international and local regulations.
- Ensure adherence with GOAL’s code of conducts and other internal policies i.e. on confidentiality, safeguarding, equality, diversity and inclusion including the GOAL's commitments to the protection from sexual exploitation and abuse (PSEA).
- Work with supervisors and peers in harmony to achieve Link service plans, objectives and targets.
- Participate in one to one performance development reviews/appraisals and contribute to the identification of own development needs.
- Ensure full compliance with the GOAL’s health and safety policy and all locally agreed safe methods of work.
Key Responsibilities and Duties
- Manage all external referrals both for incoming and outgoing cases from/to local, national, international NGOs, local CBOs and UN agencies concerning all program locations where GOAL IPA teams are operational.
- Build positive and functional relationships and regularly network/liaise with the local, national, international NGOs, local CBOs and UN agencies.
- Actively introduce and promote the Link IPA services with service users, colleagues and others within and outside the organization, particularly, with the I/NGOs, UN agencies and other interagency partners.
- In collaboration with the Link IPA and outreach teams, identify and map the organizations in the cities and districts where GOAL Link program is operational. Develop and regularly update users friendly/detailed service maps of the organizations (including their detailed services, focal points, contact details and selection criteria, etc.) providing services and assistances to refugees and asylum seekers.
- Ensure updated service maps regularly shared with the Link teams.
- Ensure that referral activities are compliant with GOAL IPA SOPs, GOAL’s accountability principles, international protection and social work case management principles, including local legislative requirements.
- Provide appropriate information to clients, professionals, colleagues and others in order to maximize good decision-making processes.
- In coordination with the PICO, attend monthly and/or periodic provincial level Working Group meetings to follow up with developments in the field, discuss field related challenges, etc. and share key highlights from those meeting with all Link teams.
- Consult with, coordinate and work closely with the Link Statutory Services Officers and GOAL liaison and partnership teams for mapping and updating of the services and assistances available from the local authorities, municipal and statutory entities.
Referral Specific Responsibilities Duties
- In collaboration with the Links teams and on behalf the IPA program, refer cases to the local, national, international NGOs, local CBOs and UN agencies concerning all locations where Link IPA team teams are operational.
- In collaboration with the Links teams and on behalf the IPA program, receive all external referrals cases coming from local, national, international NGOs, local CBOs and UN agencies.
- Internally refer all incoming cases (from external organizations) to the relevant IPA teams in different program locations.
- Follow up with the IPA Team Leaders and IPA workers and seek and record regular updates on the progress and status of the cases received from the external organizations.
- On behalf the Link IPA program, on regular basis, share timely feedback with the external organizations on the status of cases they have referred to GOAL Link program.
- On behalf the Link IPA program, on regular basis, seek feedback from the external organizations to which Link program has referred cases and share those feedbacks with the relevant IPA teams in a timely manner.
- Review and ensure all incoming and outgoing interagency referral forms have enough and appropriate information on the cases to enable timely and appropriate processing of the cases referred to Link program or referred by Link program to other organizations.
- Keep track of own activities through the position specific excel trackers/database for internal and external referrals.
- Ensure that all external and internal referrals are thoroughly documented and updated, with due consideration of confidentiality and data protection principles.
- Prepare and submit weekly, biweekly and monthly progress reports when as requested by the supervisor.
- Support Link MEAL team to ensure that appropriate monitoring activities are undertaken to a high standard to capture lesson learned and best practices.
- Turkish Citizenship
- University degree in a related field e.g. social work, social sciences, public relation and administration, etc.
- At least 1 to 2 years’ work experience in I/NGO environment preferably with some experiences in individual protection assistance and case management approaches.
- At least one-year experiences in liaising and networking with interagency partners i.e. with I/NGOs, UN agencies, etc.
- Prior experience with service mapping and managing referral caseloads.
- Experience of participation in humanitarian coordination mechanisms including protection, GBV, Child protection and case management working groups, etc.
- Strong communication skills, particularly in English both verbal and written, in Turkish and/or Arabic.
- Skills and experiences in case assessment and analysis including protection risk analysis, and case planning.
- A self-motivated person, prioritises well, works under pressure and manages time and tasks efficiently and effectively.
- Demonstrates strong networking, advocacy, negotiation and diplomacy skills.
- Understands and is committed to diversity and equality and treats everyone with respect.
- Working knowledge and practices with Word, Excel, Outlook, etc.
General terms and conditions
GOAL has a Staff Code of Conduct and a Child Protection Policy, which have been developed to ensure the maximum protection of programme participants and children from exploitation. GOAL also has a confidentiality policy ensuring the non-disclosure of any information whatsoever relating to the practices and business of GOAL, acquired in the course of duty, to any other person or organisation without authority, except in the normal execution of duty. Any candidate offered a job with GOAL will be expected to adhere to these policies any job offer made is also subject to police clearance. GOAL is an equal opportunities employer.
This Job Description only serves as a guide for the position available. GOAL reserves the right to change this document. Any published closing dates are estimated. Due to the nature of GOAL’s work we aim to fill vacancies as quickly as possible. This means that we will close adverts as soon as we have found the right candidate and this may be before the published closing date. We would therefore advise interested applicants to submit an application as early as possible.
Interested? Then apply for this position by clicking on the apply now button and fill out the application form. All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in English. Please note that only shortlisted candidates will be contacted.
Applications close 23 September 2019.
GOAL has been working in Syria since 2013, responding to the acute needs of conflict-affected communities. GOAL is working in Idleb Governate, both through direct implementation and through partners, delivering food, non-food programming to highly vulnerable populations, and provision of Water, Sanitation and Hygiene (WASH) through support to Water units, as well as emergency support to recently displaced households. GOAL worked in Turkey in 2015-2016 to respond to the Health needs of Syrians in Turkey and will resume programming in Turkey in 2018 with a focus on Protection needs.