Case Management Officer

İlan Detayları

Job Title:                               Case Management Officer

Organization:                       INARA (International Network for Aid, Relief, and Assistance)

Department:                         Medical

Location:                               Ankara

Application Deadline:       on a rolling basis (until filled)

Language Requirement:      Turkish, Arabic and English

İSTANBUL NAR TANESİ YARDIMLAŞMA VE DAYANIŞMA DERNEĞİ

İstanbul Nar Tanesi is a registered organization in Istanbul, Turkey, dedicated to promoting sustainable development and human rights. We support women, youth, and children by advocating for their rights and providing safe spaces. Our efforts include combating poverty, protecting environmental rights, and contributing to climate change mitigation. We offer disaster and crisis management, and educational opportunities. Our activities involve research, surveys, reports, volunteerism, and social service. Additionally, İstanbul Nar Tanesi provides life-changing medical care and reconstructive surgery for children (0-18 years) injured by disasters or unsafe conditions who cannot access or afford treatment. We support ongoing cases with medication, medical equipment, diagnostic testing, transportation, and accommodation. We also offer speech therapy, physiotherapy, psychotherapy, and mental health services through our in-house program, ensuring comprehensive care for children's well-being.

 

Job Summary:

The Case Management Officer is responsible for overseeing and coordinating the comprehensive care and support services for patients. This role involves assessing patients’ needs, developing care plans, and collaborating with internal and external stakeholders to ensure the delivery of high-quality and culturally competent services. The officer will be an integral part of a multidisciplinary team, working to enhance the overall well-being and outcome.

Key Responsibilities:

1. Assessment and Planning:

• Conduct comprehensive assessments of clients' physical, emotional, social, and financial needs.
• Develop individualized care plans in collaboration with clients, families, and relevant stakeholders.
• Regularly review and adjust care plans to ensure relevance and effectiveness.
• Work with a multidisciplinary team to integrate various perspectives into the assessment and planning process.
• Facilitate crisis intervention planning, anticipating potential emergencies.
• Advocate for patients to ensure accurate identification and addressing of their needs.
• Collaborate with agencies, organizations, and healthcare providers to secure necessary resources.
• Demonstrate cultural sensitivity in the assessment and planning process.
• Stay informed about best practices through training and continuous professional development.

1. Coordination and Collaboration:

• Establish effective communication channels with healthcare professionals, social services, and other relevant organizations.
• Coordinate and liaise with external service providers to ensure a seamless continuum of care for clients.
• Facilitate collaboration among different stakeholders involved in the client's care journey.
• Act as a central point of contact for information exchange between relevant parties.
• Advocate for streamlined communication to enhance the efficiency of care coordination efforts.
• Work collaboratively within a multidisciplinary team to achieve holistic and integrated patient care.
• Support and engage in regular team meetings to discuss patients’ progress, challenges, and adjustments to care plans.
• Ensure that all relevant parties are informed promptly of changes in care plans and patients' needs.
• Utilize effective communication strategies to address potential conflicts or challenges in the coordination process.
• Maintain up-to-date knowledge of local social services and healthcare resources to enhance collaboration efforts.

1. Patient's Support and Education:

• Provide emotional support and practical assistance to patients and their families throughout their care journey.
• Educate patients on available resources, services, and self-care strategies to empower them in decision-making.
• Foster a supportive environment for patients to actively participate in their care plans.
• Ensure patients are well-informed about their medical conditions, treatment options, and recovery expectations.
• Tailor support services to address the unique needs and preferences of each client.
• Collaborate with patients to set realistic goals and milestones within the care plan.
• Regularly assess clients' understanding of their health situation and adjust education efforts accordingly.
• Assist patients in navigating the healthcare system and accessing necessary services.
• Provide information on community support groups, workshops, or relevant events to enhance clients' well-being.
• Foster a compassionate and empathetic approach to patient's support, recognizing the emotional challenges they may face.

1. Documentation and Reporting:

• Maintain accurate and up-to-date patients’ records, ensuring confidentiality and compliance with regulations.
• Document interventions, assessments, and coordination efforts in a systematic and organized manner.
• Generate regular reports on patients’ progress, outcomes, and any changes to care plans.
• Ensure that all documentation aligns with organization's standards and policies.
• Provide detailed and accurate information for internal and external reporting requirements.
• Collaborate with the administrative team to streamline documentation processes.
• Implement a robust filing system to retrieve and reference patients’ records as needed easily.
• Conduct regular audits of documentation to identify any discrepancies or areas for improvement.
• Prepare reports for supervisory review, ensuring clarity and completeness.
• Communicate effectively with the team regarding any updates or changes in documentation procedures.

Qualifications and Skills:

• Bachelor’s degree in Social Work, Psychology, Nursing, or a related field. Master’s degree is a plus.
• Proven experience in case management and care coordination.
• Strong interpersonal and communication skills.
• Ability to work collaboratively in a multidisciplinary team.
• Knowledge of local social services and healthcare resources.
• Familiarity with relevant laws and regulations governing patients care.
• Should speak native level of Arabic, be able to speak Turkish and have working proficiency of English language.
• Turkish citizenship is required
  
   

  How to Apply:

  Interested candidates should submit their resume and a cover letter with the subject CMAnk-2411 detailing their relevant experience and qualifications to [email protected].