Child Protection Case Management Assistant (Case Worker)

JOB ADVERTISEMENT – Child Protection Case Management Assistant (Case Worker)  

SCI employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

• No child dies from preventable causes before their 5th birthday
• All children learn from a quality basic education and that,
• Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.

CHILD SAFEGUARDING:

Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; ore because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE: 

In the evolving humanitarian landscape of Türkiye, this position plays a key role in delivering effective and timely child protection case management services to Syrians under Temporary Protection (SuTP) returning from Syria. Reporting to the CPMHPSS Program Manager and working closely with the Child Protection Specialist, the Case Worker will be responsible for identifying, assessing, planning, implementing, monitoring, and closing child protection cases in line with SOPs and best practices.

The role includes liaising with local authorities and service providers, supporting border and settlement based interventions, providing critical information and referrals, and responding to emergency child protection needs, such as UASC and family separation. It contributes directly to Save the Children’s wider humanitarian efforts through coordinated service delivery, protection risk monitoring, and emergency response actions.

SCOPE OF ROLE:

Reports to: CPMHPSS Program Manager

KEY AREAS OF ACCOUNTABILITY:

Under the direct supervision of the WASH and Outreach Coordinator, the Case Worker will:

• Identify, assess, document, refer, and follow up on at-risk children and families, ensuring timely and comprehensive case management in line with SOPs..
• Develop & implement individualized case plans tailored to the needs of children and families, continuously monitor progress, and provide support until case closure, ensuring that all actions prioritize the best interests of the child.
• Provide clear, age appropriate and accessible information to children and families about available social services and how to access them effectively.
• Actively contribute to multidisciplinary team, ensuring seamless communication and coordination to guarantee appropriate and timely support for all cases.
• Collaborate closely with the community mobilization and other teams to identify, address, and manage child protection concerns within the community.
• Facilitate, collect, and report information regarding child protection risks, contributing to broader situational awareness and response planning.
• Participate actively in weekly case conferences to review cases, share updates, and align on intervention strategies.
• Ensure and maintain accurate and confidential case files, registers, and computer databases, adhering strictly to confidentiality principles and data protection standards.
• Support efforts to address emerging child protection risks at border crossings and temporary settlements, ensuring coordination with stakeholders and relevant teams.
• Perform any other tasks assigned by the supervisor to contribute to the overall success of the child protection program.

Emergency Response

• Actively contribute to emergency response initiatives, including identifying and supporting
  vulnerable children and families in crisis situations.
   
• Provide immediate child protection services during emergencies, ensuring safe and informed referrals and timely interventions.

EHAVIOURS (Values in Practice)

Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition:

• Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically and on a global scale.

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
• Values diversity, sees it as a source of competitive strength

• Approachable, good listener, easy to talk to.

Creativity:

• Develops and encourages new and innovative solutions
• Willing to take disciplined risks.

Integrity:

• Honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS AND EXPERIENCE AND SKILLS

Essential

• Minimum one year experience in child protection case management, particularly with vulnerable, displaced, or refugee children and families in humanitarian or transitional contexts.
• Strong interpersonal and ethical sensitivity; demonstrates empathy, professionalism, and the ability to work with children and caregivers in distress.
• Solid experience in outreach, community mobilization, and engaging local actors to identify and respond to child protection concerns.
• Good understanding of Türkiye’s child protection systems, legal and social service frameworks, and referral pathways—particularly in border or temporary protection contexts.
• Ability to deliver and document casework and outreach activities effectively, including strong reporting skills (weekly/monthly), with high attention to detail and data protection principles.
• Comfortable using MS Office and internet-based tools for documentation, communication, and reporting.
• Flexibility to work under pressure, adapt to changing priorities, and respond to emergency situations when needed.
• Fluency in Turkish and Arabic (written and spoken) is required.
• Commitment to Save the Children’s values and child safeguarding principles, including “Do No Harm.”
• Previous experience with Save the Children is highly desirable and considered advantageous.

Academic Qualifications

• Bachelor’s degree in social work, sociology, psychology, or another relevant discipline related to child protection and social welfare.

Job-Related Knowledge

• Familiarity with inter-agency standards and guidelines in child protection, including the Minimum Standards for Child Protection in Humanitarian Action.

Desirable Qualifications

• Understanding of cross-sectoral collaboration and coordination in child protection response efforts, particularly in Türkiye.
• Demonstrated ability to adapt to fast-changing circumstances and work in high-pressure environments while maintaining a focus on the best interests of children.

Position holder will be based in Hatay, therefore legal right to work in Türkiye is necessary at the time of application.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Save the Children is committed to create a truly inclusive, effective and representative organisational culture, encouraging equity and diversity among its employees and eliminating discrimination. Having a diverse profile of employees, different age groups, backgrounds, cultures, gender identities and expressions, sexual orientation etc., including a range of different experiences and capabilities helps us understand, represent and serve children better.  Therefore all qualified applicants will receive equal consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability, or age.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. 

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Save the Children does not charge a fee at any stage of the recruitment process.