Protection Assistant

Main Job Purpose

Under the general supervision of the Senior Programme Assistant, the Senior Protection Assistant will play a key role in supporting the Orphan and Child Welfare (OCW) programme by conducting house visits to beneficiaries, keeping accurate records, following up on orphans, and reporting accurately.

Accountabilities

Case Management 

• Works in accordance with the general objectives and principles of the OCW program.
• Follows all the rules that must be followed within the scope of house visits and acts as necessary for the proper representation of the organization
• Follow-up of orphan cases through field visits outside Gaziantep province (Şanlıurfa, Hatay, Kahramanmaraş, Kilis).
• Determines the needs of the beneficiaries accurately and evaluates them in detail to establish a correct follow-up plan.
• Handles calls in a friendly, professional manner, even when under stress.
• Update orphans' information on the orphan program system.
• Evaluates the beneficiaries' satisfaction through open communication and monitoring tools.
• Communicates with service providers to ensure effective and appropriate interventions and follow-up, including accompaniment to hospitals, service points, etc.
• Respond in the first place to calls/messages from our beneficiaries.

Reporting & Recording

• Update all processes regularly to the OCW program.
• Collects all necessary beneficiary documentation and maintains an orderly system for each case.
• Makes sure of accurately entering the correct data under the guidance of the relevant personnel for the correct project reporting.
• Provides regular and accurate data for reporting on project activities as required.
• Reports protection gaps/ or any other related humanitarian gaps and trends pro-actively.
• Supports test questionnaires in the field and provides feedback for modification.
• Supports in the preparation of survey questionnaires relating to the project's activities.
• Keep records of household satisfaction and utilization of benefits provided.

Coordination & Collaboration

• Works in coordination with teammates .
• Supports other team members 10 be sensitive with the related sensitives.
• Supports the entire team in the exchange of experiences related to lPA.
• Communicate with Orphans' Families continuously knowing their needs and requests.
• Communicate with service providers to ensure effective and appropriate interventions and follow-up.
• Carries out household visits for the different project components if needed.
• Establishing and maintaining close links between staff, beneficiaries, and partner organizations.
• Works closely with other related colleagues to ensure additional needs are identified and followed up on .
• ln addition to the above-mentioned responsibilities, the Protection Assistant might be asked to carry out other duties requested by the Senior Programme Assistant & Senior Programmes Coordinator.

Person Specification (Behaviors and Ethics)

• Being a positive outlook and treating refugee and host community beneficiaries in a polite, professional manner.
• Acts per the privacy of the beneficiary.
• Respects confidentiality and the rights of the beneficiaries always.
• Ensures that the project runs in a healthy manner in cooperation with all personnel.
• Avoids any behavior and attitude in which the beneficiaries and personnel may be physically or physically damaged.

Personal Requirements:

• Awareness of refugee context.
• No problem traveling for field visits to orphans' families.
• Knowledge of the child protection policy.
• Good communication skills.
• Confident and self-assured personality.
• To be able and willing to interact with refugee communities in a friendly and open manner.
• Good attention to detail.
• Ability to integrate into a multicultural team.

Position Relationship with Other Parties:

• Internal Relationships: All HA employees nationally in Türkiye
• External Relationships: Beneficiaries.

Work Environment:

• Indoors                     : 60 %
• Outdoors                  : 40 % 
• Working Days           : 5 Working Days
• Days off                    : 2 Days Off
• Working Hours         : 08:45 AM – 5:00 PM

Job Requirements:

• Bachelors Degree in a relevant field (department of social service, sociology, social sciences, etc.)
• 2 years' experience (professional volunteer) in a non-profit organization, preferably a humanitarian area.
• Knowledge of protection and key protection concerns.
• Strong report writing and documentation skills.
• Good computer skills (Word, Excel, Powerpoint, Outlook)
• Fluency in Arabic&English written and spoken.
• Driver licence is a must.

How to Apply?

Interested candidates should email their detailed CV outlining their interest and qualifications for the position, no later than October 26, 2024.

Email: [email protected]

Reference Code: Protection Assistant

Please send your application to the email address with the reference code.

Please note that only shortlisted candidates will be contacted.