Receptionist (Resilience Innovation Facility - GAUN)

General Functions:

  Under the overall supervision of the Project Support Officer (Community Stabilization) and direct supervision of the Senior Project Assistant (RIF), the successful candidate will be responsible for reception and customer service duties at the Resilience Innovation Facility (RIF) located at Gaziantep University.

Major Duties and Responsibilities:

           Respond to inquiries of callers or visitors, answering and re-routing telephone calls; keeping records of important call and visits.

1. Responsible for maintaining a clean and organized reception area.
2. Ensure that the reception area is always staffed during regular business hours and meal breaks;
3. Handle the reservation of FabLab space for official meetings and events.
4. Receive, sort and record deliveries to and from FabLab.
5. Provide general administrative support through proper office management, housekeeping, completeness and readiness of office supplies.
6. Monitor and maintain the FabLab premises which includes scheduling of pest control, preventive maintenance of office equipment and utility needs (i.e. indoor plants, drinking water, fumigation, fire extinguishers)
7. Provide general office supplies and requirements. Receive and check accuracy of deliveries and conduct year-end inventory.
8. Inform beneficiaries of upcoming activities and trainings vis phone call. Conduct follow up calls for beneficiary feedback.
9. Ensure that registration on the form is filled for any visitor entering the RIF, including for training, taking a tour, using equipment etc.
10. Monitor CCTV to ensure that equipment and spaces are used properly and inform management of any unauthorized access to facilities and tools.
11. Perform any other duties as may be assigned by the supervisor.

Required Qualifications:

Education:

• Bachelor’s degree from an accredited academic institution with two years of relevant professional experience or,
• High school diploma with four years of relevant professional experience.

Experience:

• Previous experience working in reception or customer service.
• Consistently approaches work with energy and a positive and constructive attitude;
• Proven ability to responds positively to critical feedback.

Languages:

• Fluency in Turkish and Arabic is required.
• Working knowledge of English is advantageous.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

Respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency:

Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism:

Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering Results: Produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: Encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

This is a local position and applications from candidates for non-Turkish citizens holding a valid residence permit residing in Türkiye might be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of the e-mail to iomtrjobs@iom.int or to IOM İlkbahar Mahallesi Konrad Adenauer Caddesi No: 63 Çankaya, Ankara Türkiye by the end of 16 October 2024.

Please note that only shortlisted candidates will be contacted.