ICT Associate

General Functions:  

Under the general supervision of the Senior Resource Management Officer (SRMO) and the direct and technical supervision of the Senior IT Assistant based in Istanbul, the incumbent will be responsible and accountable for coordinating the Information Technology component of all IOM IT operations under the Istanbul Office and field offices: Istanbul Clinic, Airport and Dedeman Hotel field offices.

Major Duties and Responsibilities:           

1. Provide onsite end-user support to IOM staff. 
2. Verify that all user problems are answered appropriately via email, telephone call or in person.
3. Assist in the installation, operation and administration of the network components, which will include Cisco Meraki Routers, ASA Firewalls, Access Points and Switches, among others.
4. Monitor systems and networks (LAN, WAN) and perform essential maintenance.
5. Install, configure and upgrade desktops and laptop computers and software (Windows 10/11, Server 2008/2012/2016/2019, MS Office 2013/2016, O365 and in-house produced software).
6. Assist in the installation and administration of the security for the various system and network components, including protection against viruses, access to email and Internet.
7. Install and maintain telecommunication PABX system, call tracking, and provide monthly calls bill.
8. Assist in developing and providing training to end users to facilitate productive use of existing and new systems developed.
9. Maintain IT inventory and documentation, implement IOM standards, maintain up-to-date network diagrams.
10. Install and relocate the unit’s hardware and coordinate equipment servicing.
11. Implement and manage centralized backup system of servers and user data.
12. Support in the maintenance of present and upcoming ITC equipment. 
13. Diagnose and resolve any hardware, software or connectivity problem with minimum delay.
14. Perform quality assurance procedures to help maintain client satisfaction.
15. Support in the configuration of the Motorola VHF and Codan HF network. 
16. Keep abreast of latest IT standards and technology.
17. Provide technical support and assistance to end users of mission – critical applications such as OIPA,WAVE, Web-MiMOSA, SAP-PRISM, MAIA, etc.
18. Regularly report needs and progress on ITC issues in his/her area of responsibility.
19. Assist in the installation, configuration, maintenance, and troubleshooting of CCTV systems, ensuring continuous monitoring and security compliance.
20. Assist the installation, configuration, and maintenance of the card reader access control system, and generate attendance system reports as required for administration and security purposes.
21. Perform other related duties as may be assigned.

Required Qualifications:

Education:

• Bachelor’s diploma in computer science with at least three years of relevant professional experience; or,
• High school diploma with at least five years of relevant professional experience.

Experience:

• A minimum 1 year of experience in networking environment (LAN/WAN). 
• Experience in Windows Server software in a multi-site environment, TCP/IP, MS Office, Antivirus Software, Backup Server software and IT utilities.
• Excellent in problem solving skills and technical challenges with hand on experiences.
• BSAFE and Information Security Awareness – Foundational training required.
• Knowledge of IP, VPN, VOIP and LAN/WAN infrastructure.
• Training on ITIL Foundation and/or PRINCE2 will be an advantage.

Languages:

• Fluency in English and Turkish is required.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values

• Inclusion and respect for diversity:

Respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

• Integrity and transparency:

Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism:

Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering Results: Produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: Encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.

This is a local position and applications from candidates for non-Turkish citizens holding a valid residence permit residing in Türkiye might be considered.

How to Apply:

Interested candidates are requested to submit their application including the most recent CV with a cover letter in English with contact details (name, position, phone and e-mail details) of three references by indicating name of the position applied with its VN number in the subject line of the e-mail to [email protected] or to IOM İlkbahar Mahallesi Konrad Adenauer Caddesi No: 63 Çankaya, Ankara Türkiye by the end of 10 January 2025.

Please note that only shortlisted candidates will be contacted.